Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Just tried this over the phone at retintions (sorry if miss spelled). My Touch Pro is really defective. They then transferred me to a tech rep. They are sending me another Touch Pro 1. ](*,)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Take it into a service center...that's your best bet of getting a different phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

when my phone was swapped from a mogul to a TP i had to extend my contract. I would be seriously surprised if the contracts aren't getting re-upped. but again I just hope I get a working phone out of this refurb or new i don't care as long as it wasn't a POS like all the mogul refurbs...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

anyone is houston get the swap?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

FYI, I had my TP replaced with a TP2. The store did need to order it, however, they said that it is in stock now. IDK if it's a refurb or new one though.

*EDIT* They just called me and said it's on backorder and can't be ordered. They did say that they would order it when the system would let them.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

im having keyboard issues and the oil spot on my screen should i call asurion?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Success! I went into my repair center in Charlotte, NC. I told them I was having keyboard issues again (this is my third touch pro) and they recognized me as having had trouble before. I sat down and the first thing the guy said was that they could give me a treo pro or a snap. I said no, neither of those phones will work for me. I told him I was told that a Touch Pro2 would be a comparable replacement when I called and talked to someone. At first he told me that there was no way they could do that because they didn't have it yet. I asked him to order it.

I sat there for about five minutes and he asked someone else something and then asked what my address was. He printed out a receipt and said that he had ordered me a Touch Pro2 and it would be at my house next week. Now I just have to wait.

The best part? They never even looked at my phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

i walked into a sprint repair center with the same problems. i walked out with a ticket and an order for another TP1. didn't really want a replacement though.. i hate reinstalling all my programs.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

which store. i am in charlotte

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

yea i kno wut u mean i called both sprint and asurion and the said they send me another tp1 but my contract up so its wutever dont really matter thought id try my luck