Retention Offer Revoked : EMT Dprt????
I had received a offer on Oct 16th and it was to buy (2) Touch Pros @ $249.99. Well i called today to order but my offer was overturned by a supervisor just right now...i argued my case and now im scheduled to receive a call back from the EMT (Escalated Management Team) Department.
Has anyone dealt with them before? Any and all help would be great. Thanks to all who reply... -Chez |
Re: Retention Offer Revoked : EMT Dprt????
If you have it documented that they would do that just explain that to them and I would imagine they would do it...
$249 each right? |
Re: Retention Offer Revoked : EMT Dprt????
had it documented and everything...but still revoked it, said at the time that the offer was given they didnt even know the price of the phone....and i was like that shouldnt matter.
i have already fulfilled my end of the deal by renewing my contract and now they back out,. NOT COOl... -Chez |
Re: Retention Offer Revoked : EMT Dprt????
plead your case - EMT probably has more power to make this happen...
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Re: Retention Offer Revoked : EMT Dprt????
This is horrible news. I had hoped that this wouldn't happen, but with the length of time between offer and exercise it was always a possibility. Good luck, chedda chez. I hope Sprint does right by you and honors their commitment.
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Re: Retention Offer Revoked : EMT Dprt????
thanks guys...im really pissed and wished they called me right now to handle this situatuion, i hate how they can take 24 hrs to call you back. thats total BS, hopefully the time will calm me down....
-Chez |
Re: Retention Offer Revoked : EMT Dprt????
Weird, EMT was the dept retentions pushed my plea to and they are the ones that gave me my deal.
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Re: Retention Offer Revoked : EMT Dprt????
thats not weird, thats good info for me, hopefully they do the same for me cause i WILL cancel my contract to prove a point. it wont have any effect but ill also do EVERYTHING in my power to publicate this situation. my family owns a school here in san antonio, tx and have anywhere from 200-400 students roll in EVERY month, i will stand outside stores to, well if i have the time. ;) ok ok maybe thats a lil too much...
-Chez |
Re: Retention Offer Revoked : EMT Dprt????
Threats won't work. Simply provide them with the documented price quote and ask them what are they going to do to fulfill their commitment.
Might I ask though, it what manner was their price documented to you? Because if it was written down in their oh-so-dependable "notes" system, then you might be up a creek. Did they indeed provide you with written confirmation of the price? Give us a bit more of the picture. late, Coz |
Re: Retention Offer Revoked : EMT Dprt????
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