Re: Retention Offer Revoked : EMT Dprt????
I understand what you mean.... well, best of luck.
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Re: Retention Offer Revoked : EMT Dprt????
Listen, I had the same problem yesterday. I had two ... yes two confirmations on the phone with retentions of $199 for Touch Pro. I am out of contract on SERO.
The first confirmation of $199 with 2 year contract extension was a couple of weeks ago. The second came yesterday. So here is the story, I called retentions about 2:30pm and they said to call back Sunday because they did not have any stock but said I can get it for $199 when it is available. The retentions rep said that he will notate the account. I figure okay.. great news and nice confirmation of the first offer.. but being impatient, i decided to call telesales to order. I hung up with retentions at 3pm and called telesales for a 3 way call. Well this time retentions said that I do not qualify for a $199 Touch Pro. I was like WTF. I just talked to you guys half an hour ago! and one guy said I can get $199. The new rep said that he did not see a notation. I asked about a notation a couple of weeks ago.. but no mention of $199 anywhere. He said to call back Monday and he will tell me my best price.. but $299 is the best they can offer ... WTF!!! He even talked to the supervisor If they do not give me $199 for the then I am going to bail. I can not deal with a company that promises me one thing and then declines in half hour later. |
Re: Retention Offer Revoked : EMT Dprt????
I have dealt with EMT before and they appear to have the easiest job at Sprint because they always say yes when I have dealt with them. Just tell them you have the documentation and don't be offensive, not saying that you would just saying.
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Re: Retention Offer Revoked : EMT Dprt????
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thanks guys for all your replies. -Chez |
Re: Retention Offer Revoked : EMT Dprt????
I have a case in for EMT. It has been over a week and 3+ emails and 10+ calls and still have not spoken with the representative who is supposed to help me.
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Re: Retention Offer Revoked : EMT Dprt????
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-Chez man, does anyone have Dans e-mail addy. ;) |
Re: Retention Offer Revoked : EMT Dprt????
dan......?
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Re: Retention Offer Revoked : EMT Dprt????
dan@sprint.com ? :P
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Re: Retention Offer Revoked : EMT Dprt????
Unfortunately is sounds like the experiences are varied even for the small group of us when dealing with the small group of Sprint's EMT. I know that is not what we want, and I doubt that is what Sprint wants. Might be a good topic to discuss with them if things don;t go your way.
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Re: Retention Offer Revoked : EMT Dprt????
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