What do I about my Mogul? - Page 2

apacho01 · #11 (**permalink**) 12-22-2008, 11:22 PM

Quote:

Originally Posted by ErinatSprint

Hi Shelovezlaw, I'm Erin, a Sprint-Nextel techsupport rep. Since you have already placed an insurance claim, as a temporary measure you could swap in a spare phone on your phone number until your insurance replacement arrives from Assurion. If you are considering buying a spare phone, obtain its serial number (ESN DEC) and give us a call at (88

211-4727 so we can check it for you before you buy it to make sure it is not on the list of phones that have been reported lost or stolen. Once a serial number has been placed on the Negative File, the research to have it taken back off again can take up to 5 business days and involves furnishing proof of purchase. Swapping in a spare phone on your phone number while you wait for your insurance replacement is the fastest way to get your phone number back up and running. Customer Care can do the swap for you over the phone, or you can swap it yourself on your sprint.com account at http://www.sprint.com If you have any further questions, I would be happy to assist you. We appreciate your business!

You forgot your survey statement..... lol....sorry couldnt help it...

pmtotalrisk · #12 (**permalink**) 12-23-2008, 02:02 AM

I cracked my screen too.. Just the glass part, the lcd part was still good, but I couldn't move around on the screen. I went to ebay.. found the screen brand new for 9.00, and then came on this forum, found how to take the mogul apart, and replaced it myself. If you have ever taken any electronics apart, its really quite easy to take the mogul apart and fix it yourself.

apacho01 · #13 (**permalink**) 12-23-2008, 02:27 AM

Quote:

Originally Posted by frazell

Agreed!

I'm still waiting for the real Mogul replacement (the Mogul is a PDA Phone and the Touch Pro is a Touch phone according to HTC so they aren't from the same lineage).

IM not quite sure about that...
mogul.................6800,
touch pro............6850,
touch.................6900,
touch diamond.....6950.

I think the pro is all your gonna get for a mogul replacement.

elmerfudpucker · #14 (**permalink**) 12-23-2008, 01:12 PM

Quote:

Originally Posted by ErinatSprint

Hi Shelovezlaw, I'm Erin, a Sprint-Nextel techsupport rep. Since you have already placed an insurance claim, as a temporary measure you could swap in a spare phone on your phone number until your insurance replacement arrives from Assurion. If you are considering buying a spare phone, obtain its serial number (ESN DEC) and give us a call at (88

211-4727 so we can check it for you before you buy it to make sure it is not on the list of phones that have been reported lost or stolen. Once a serial number has been placed on the Negative File, the research to have it taken back off again can take up to 5 business days and involves furnishing proof of purchase. Swapping in a spare phone on your phone number while you wait for your insurance replacement is the fastest way to get your phone number back up and running. Customer Care can do the swap for you over the phone, or you can swap it yourself on your sprint.com account at http://www.sprint.com If you have any further questions, I would be happy to assist you. We appreciate your business!

Now if Sprint had all of the CSR's with that kind of mentality a couple of years ago

.... But it is good to see motivation from them. =D>

**Hafrust** · #15 (**permalink**) 12-23-2008, 01:16 PM

I don't think it would be too much to ask of Sprint, or any other provider, to allow you the use of a loaner phone while you wait on your insurance replacement IF your replacement phone is on backorder.

jshell73 · #16 (**permalink**) 12-23-2008, 01:30 PM

Stands up and applauds!! Thanks Erin At Sprint! Way to be proactive with customer service!

I've had to do this before but not too many other people think about doing it. Grab a cheap basic functions phone off ebay before yours gets broken and thrown it in a drawer somewhere. If you watch you can pick one up for 10 bucks or less. It won't be a PPC or PDA, but it'll get you through a couple days.

apacho01 · #17 (**permalink**) 12-23-2008, 06:34 PM

Quote:

Originally Posted by jshell73

I've had to do this before but not too many other people think about doing it. Grab a cheap basic functions phone off ebay before yours gets broken and thrown it in a drawer somewhere. If you watch you can pick one up for 10 bucks or less. It won't be a PPC or PDA, but it'll get you through a couple days.

and thats why I have an M300.....