FREE Unlimited Text Messages for SERO account.

[bunnytrigger]

anyone knows the code for this?

[MojoSwag]

Code for what bunnytrigger????

[Perasite]

Right now I'm on a family plan with 5 phones total. Luck would have it that my Dad just switched plans last month so we are ALL now locked into another 2 year agreement. I am considering asking him to switch again to a lower one, and just pay him the $10 each month for my phone and my wife's. Then I can open 2 new sero accounts to get in on this (I'll of course wait until June 18 so that the new phone I get on this sero account will be the 6800.) Is there a better way to get the sero if I already have a Sprint account (going on 6 years now with Sprint. You'd think I could get something out of them.)
Edit: Did you notice that all the device prices are effective until 6/17. Maybe that means there will be new devices on 6/18 (6800!)

[Wideawake]

yuma u could cal *2 until u got a rep to switch u that's what I done for both of my lines. one about a year ago and one about a month ago.
Best of luck,
Mike

[MojoSwag]

Yuma, I used to work at a Sprint call center, and it says in the details that existing customers can switch over to the SERO plan but they will have to pay an early term. fee if they are under contract already to do so.

That being said, if you do call in, in order to get the best results, ask to speak to retention. They can put you on it because they are afraid that you'll cancel the contract.

[Wideawake]

I didn't have to pay any fees when switching and both the lines were existing....weird
~mike

[MojoSwag]

Thats the funny thing about the call centers. We have a database that has all of our procedures and according to that we're not supposed to do it, but there are some reps that will "bend" the rules if you're hard on them. On the other hand, you might have just been routed to the retention dept by the automated system. I was just a regular rep and I couldn't even add anyone onto the SERO plan if I wanted to to. You got away with one Mike!

[rhacy]

Cheers wingzero! Many thanks for the heads up.

On that note, I emailed ecare and received this confirmation below.

"Thank you for contacting Sprint regarding the unlimited text messaging
option in the Sero Plan.

I have added the free Unlimited SMS Text Messages option to your
account. This will be effective on May 24, 2007. You can verify this
change after 4 hours in the Plan Details section of your online account.

This option will always remain on the account with the Sero Plan.
Satisfaction of the agreement does not result in any changes to your
account. Therefore, the benefits of the agreement will continue even
after its satisfaction. You will continue to be on the same plan and options
with the same monthly recurring charge, unless you request a change.

Thank you for contacting us. Have a great day.

Christina B.

E-Care
Sprint
"Where our customers come first!"


Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details."
-------------

Best to all,
R

[wingzero]

Welcome guys. Glad I could help. My brother just switched his existing line to the sero plan last Monday with no problem. Althought he had to call three times, but it's worthed. And now with the unlimited text, this plan is now complete. If anyone is feeling lucky, you could try emailing ecare and ask for FIMF.

[MojoSwag]

I gotta agree with WingZero on this one. Save yourself a lot of aggravation and time on the phone and just shoot an email to Ecare if you want to get things done in the fastest possible way