01-27-2007, 09:50 AM
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Think My Q is defective
Yesterday after about 4 hrs of use my Q died battery was reading 1/4 life but the Q wouldn't come on. All it would do is, when I press the power on and the Sprint splash screen comes on for around 20 seconds than it turns off, after about 2 seconds it comes on again sprint splash appears 20 seconds off again, this happens 3 times than the Q turns off completely. All I had with me was the usb sync charge cable so I pledged it in to my laptop, after about 20 minutes and after removing the battery for about 60 seconds the Q came back on. I went in to a Sprint store and was told that I need to call CS to get anything done because the phone is too new and it is only available from the CS line. I called CS and got a return kit on the way. I went to a best buy and got a extended battery to see if the battery was the problem. No change. After a full charge on both batterys the symptoms have changed a little but same results, I go to The Mobile Stream Center for example, start playback on a station and after about 15 minutes the Q turns its self off and start the screen cycle again the only way to fix it is to remove the battery for about 1 minute.
Anyone got any ideas or is this Q defective?
__________________
“It is from numberless diverse acts of courage and belief that human history is shaped. Each time a man stands up for an ideal, or acts to improve the lot of others, or strikes out against injustice, he sends forth a tiny ripple of hope.”
Robert Kennedy Ha y'all come visit me at WMExperts some time.  |
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01-27-2007, 11:46 AM
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Sorry to hear about your Q problems
It my be a heat issue, but even if it is it sounds like it's defective to me. 
__________________
'If it ain't broke, don't fix it,' unless you're a tweaker, and in that case you already fixed it ten times and it's still broken. - Dave Mustaine
http://i108.photobucket.com/albums/n...1249020923.gif http://i108.photobucket.com/albums/n...1249020658.gif |
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01-27-2007, 01:01 PM
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Re: Think My Q is defective
Big D,
That happened to me once the other day. Not sure why. Some others at SU have reported in a thread that their Q doesn't "wake up". Edit: What do you have installed? Any SD card? |
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01-27-2007, 04:51 PM
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All I have installed is CF 2.0, on demand, and live search. All are installed to my 1 gig sd card. I am beginning to think that I might just need to cycle the batterys a few times. the OEM battery lasted about 5 hrs today, I don't know. I hate to send the thing in, go without a phone for 10 days than have them send it back to me and tell me there is nothing wrong with it.
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01-27-2007, 05:05 PM
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Quote:
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01-27-2007, 05:08 PM
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All I know of is the master reset in the system tools folder and I have tried that with no success. But thanks for the suggestion, and if there is another way please let me know.
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01-27-2007, 05:42 PM
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ok this is what i got off another site to do a hard reset on the Q
This is after MOL2 for Verizon, not sure if it changed. To do a hardware master reset, do the following: 1. With phone off, hold down action button (center silver button in D-pad) 2. Press and hold power button (red button on right under RSK) 3. At verizon logo, release red button 4. I continued to hold center button, not sure if you need to or not. http://i129.photobucket.com/albums/p...ter-reset1.jpg http://i129.photobucket.com/albums/p...ter-reset2.jpg couple of images in thread with guide. hope this helps |
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01-27-2007, 06:13 PM
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Yes that worked thanks for the help. now to see is it made any difference with the power problem.
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01-27-2007, 06:14 PM
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Quote:
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01-27-2007, 11:56 PM
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Well that didn't work either. This thing is going back, I hope the next one works better.
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