[chrisf707]

Hello All,

I have a touch pro, roughly 5-6 months old. The phone has been babied for the most part, has a screen protector and in a case. I have dropped it maybe 2 times, and both time onto carpet. Last week, out of the blue, the keyboard stops working. It still lights up, but the phone does not accept input from it. I have pulled the battery, and used the reset button on the bottom of the phone, and sometime that makes the keyboard work again... but it always stops working withing 2-3 hours. Anyone have any idea what the problem might be? I am really trying to avoid paying $100 for a new one for this issue. I am thinking it might be a problem with the software? Anyone have any reccomnedation to fully reset the phone?

Thanks in advacne for your time!