<update>
what an efffffffin joke! This guy knew nothing and was hardly prepared to battle someone with our backrounds.. Basically all he kept saying was this was Sprints Policy(in ref to smart phone fee) and that they're moving forward on it... well geez tell me something i dont know since the fee has been in effect for some time now lol
I asked him to tell me what the extra $10 was for.. plain and simple.. i reminded him that i have 5 smart phones, none of which pay the extra $10 fee, and my internet is already unlimited on these devices... all he could do was revert back to the statement "this is Sprints Policy and we're moving forward"... i asked several times to "get a direct answer" on "what the fee is technically for", his reply everytime -"i already told you that Sir, your just refusing the info"..
I laughed at this guy through every statement he made.. at the end he asked if i had any more concerns he could address.. i responded with, "why on earth would i raise any concerns with you, when your not doing anything about customer concerns anyways" ... he said, well have a nice day.. i said, "**ck you very much" .. end call..
I dont even know why this guy called.. he had no regard for my concern.. basically called me to say this is what sprints doing.. deal with it... ummmmm, ok... what have i been doing other than dealing with it... i told him he was lucky i forgot to turn on the call recorder or this would be on the web within minutes of us hanging up lol.. thats when he turned the convo and asked if i had anything else.. this guy was a chump..
so here.. score one for the consumer if you like..
Tyrone Handon
Executive Services Analyst
Executive & Regulatory Services
office : 201-964-8070
ERS: 866 727 0665
Fax: 888 765 1071
Tyrone.Handon@sprint.com
voice YOUR concerns if you have any..
<end update>
http://forum.ppcgeeks.com/carrier-di...ml#post2043345 this is where i said i filed a complaint with the FCC on the $10 4g/smart phone/premium data...
since then i recieved a thick as hell packet from FCC documenting my submission, and directions on how to follow up and find my claim, etc.. figured it was a futile attempt..
Today i get a call from Sprint's Executive & Regulatory Services Dept... I missed the call.. Man left a message identifying himself and his title with Sprint.. Said that he'd like to speak with me "personally" about my FFC Complaint... left a phone number for direct contact(even sent me an email too)...office hrs were till 4 and it was 330 by the time i called back.. no answer, left a message, and im sure ill get a call back tomorrow sometime..
I know its going to do virtual nothing giving this guy an earful about the "smart phone fee", but be damed sure - he's going to get an earful..
Ill update after the phone call...
P.S. im collecting data for my "Massacre of Sprint's Policy and Fees", so if theres anything you think should be said, leave it, and if i feel its important to the convo, ill certainly add it...
Remember, 1 voice = 10,000...
*name, #, and case ID for sprint have been removed
transcription of the VoiceMail:
Hi, good afternoon. This message is for Mr. . My name is (removed), I'm calling on behalf of Sprint Nextel) Executive office. The reason why I'm calling today is in regards to your FCC complaint where you disputing the $10 smart phone fee that's been added on on the phones. I would definitely need to speak with you in detail. Can you please contact me directly at (removed). Once again, (removed). Please be advice I'm using in the office Monday to Friday 8 a.m. to 4 p.m. Eastern Standard Time. Thank you