4 and counting...
 

I am now on my 4th Pre, first one had oreo effect, second one had bad pixels, third one had Oreo effect, 4th Oreo, When I went to exchange number four the last 3 phones they had in stock all had the Oreo effect. Gonna try again on thursday.

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im so sick of hearing about this "oreo" issue. this phone is not intended to be slid sideways! if u wanna twist some oreos then go buy a box!

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get rid of the phone if its that bad

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The Oreo thing is no big deal. Things that move, have play, or will over time anyway.

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I'm gonna go buy a box now for my 4th barbeque. Mmmmmm

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This makes no sense to me, if the phone is not meant to slide sideways then why does it? I am left handed and when I use one hand to open the phone it slides to the right some and sticks. So, yes it is a big deal to me. Why would I get rid of the phone if I like it, I just won't settle for a defective phone. As far as things that move will have play over time, I have a car to sell you, don't worry about all the play in the stearing or all the rattles you hear because all things that move will have some play over time.

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its up to you to get a front end alignment, if you take your Lexus mudding or rock climbing obviously its going to "wear and tear" sooner than taking it on asphalt street. i use my left hand to slide the phone open and i get no play at all. ive had mine two weeks before they were publicly released and ive dropped mine a couple of times on pavement, and i still dont have any "oreo" effect.

Ok, im hungry now, i gotta go find a glass of cold milk....

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It makes perfect sense. If palm wanted to pre to slide or twist I'm probably sure they would have designed it to do so. They never stated that every palm pre user should twist their pre like an oreo when its only supposed to slide up and down. Your car analogy doesn't work here either. A car and a cell phone are totally different. And if the op had 4(in less than a month) I definitely think its the user and not the phone. Hell I was the store afvocate so I had my phone 3 weeks before launch and have absolutely no problems with it...but I'm also not trying to twist it in half. On top of that have not had one return because of this so called oreo effect. If you want a phone that slides different ways maybe a samsung exclaim will suit you and not a palm pre

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So you assume that because you have had no problems that everyone else should have no problems? If I do buy a new car and a week later it pulls to the right, does that mean I should keep it and hope for the best? My phone shifts to the right almost 1/8", is that proper design? The one I did get that was solid and did not slide had about 4-5 dead pixels, is that also my fault because I wanted a phone with a fully visable screen? "If you wanted to see the whole screen you should have bought an Instinct" FYI, I know what direction the phone is meant to open in, umm up. I do not try to slide it, I push it up, but the phone "slides" to the right and sticks some before it opens. But I guess because you all assume I am sitting here with a glass of milk waiting to twist my phone in half and eat it, it must be my fault.

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Honestly, if you are so particular over this oreo effect, give up on the pre. You think Palm, or Sprint for that matter, can afford to give you 4 550$ phones... If you were in my store I would have denied it after the second exchange. The phone will have some give, no matter what. If its bad now, imagine how it will be after 6 months of use. And I can guarantee you that 6 months from now, they arent going to just throw you another one because you claim its defective. Every pre that I've held has some give, so get used to it. Hell, I don't think I've ever used a slider phone that doesnt have some wiggle in the hinges...

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No it means you should stop running over pot holes and then go to the dealer and take advantage of the 12month 12k( depending on manufacturer) mile warranty on the alignment of your new car. But you are absolutely right. The oreo thing is a common problem. I went through 3 of them when I bought mine at best buy and just picked the one with the least amount of play. it sticks here and there when I try and open it one handed...not really a big deal, but I'm just going to wait a couple more weeks and exchange it for a diff one. All you can do is live with it, exchange it till you get a perfect one, or return it and wait a while till the QQ gets a bit better.

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STOP WHINING!!! I'm tired of seeing people complain that the phone "gives a little" when you TWIST it, dont twist it!!!! Go ask 100 touch pro handlers and ask if their front housing "twists", OF COURSE IT DOES!!!! I have seen people complaining about the smallest lil things on this phone, its a phone! If you want to complain about it that much then get rid of it, if you like the phone, then deal with it, your not gonna change the way Palm is producing its products by whining in this forum.

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eeeexactly

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Push the phone in the middle. Pushing from an angle will make the slider move out of alignment causing it to hang. Your problems with the phone are user error.

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I thanked the people in this thread who have my back on the whole, STOP WHINING, part :) Thanks guys haha

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I concur. Holding the prē in the palm (either hand), press your thumb on the screen to slide it up to open the keyboard. That's the way you're supposed to be opening it. When you push from the bottom of the top half of the phone to open it, you put unnecessary torque on the hinges, causing more and more "play" to take effect.

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i just love fixing ID 10 T errors lol

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I second this notion :) PEBKAC!

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yea i dont get it... ive had no issues with my phone. I see on youtube the way some of them idiots man handle the phone... its mean to be slid up. I mean a thumb is all ya need. These ****s are like whipping it up to make it slide. I dont get it... It is afterall just a piece of plastic. Treat it as such, and you should be golden.

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I want to start with I have the Oreo effect I have the sticky slider and all of that but I have no problem with this I am used to PPC that slide they all have some play to them. I get that you long time Palm users are having issues this PPC doesn't feel like a Palm. I have had 2 of Palms Treos they had an exceptionally solid feel but they were not sliders. You don't have to keep a defective PPC but if you are looking for a slider with no play and a supper solid Treo feel sorry to tell you old time Treo users your not going to get that from a slider. As your quest for the perfect pre continues I would like to thank you for my future refurbes they are doing to be in great condition.

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I bet you could figure out a way to pick fly**** outta the pepper too

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wow. a legit complaint turns into a flame war. WAY TO GO.

Now back on topic.

If your car door did not close right because the sheet metal was not molded right cause of poor quality control.. would you be happy? You have a warranty for a reason, and there is a line where things are not acceptable...especailly when the damn demo works better than mine.

I also have the same oreo affect and am not happy with it. On my 3rd pre as well. first on was perfect, but that one got stuck on the boot screen so i had to take it back. next one has an oreo, but the flash drive got corrupt. 3rd one (also has oreo) is not making me happy.

what i can see causes the oreo gap is the side with the speaker is not bent right. I can squeeze it together ever so gently and it will catch the nub between the 2 pieces and get rid of the oreo affect. But have not found a way to keep those 2 pieces together.

So yes i have the oreo and my first one did not have it. Yes i had a touch pro and mogul and am familiar with sliders. Yes i had a palm treo 650 and wife has a centro.


But honestly does any of this give you the right to start a flame war? no as you have no basis in a legitimate argument for some of these comments.

However you are still entitles to your oppinion by the constitution and can express freely. But do not be hurt when people ignore you......

<deep breath>........<sigh>

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Flame war is excessive for what went on in this thread more like a pillow fight.

4 phones is a statistical anomaly, at a certain point its either the product is no good or the product is never going to live up to the standards of the consumer.

He wasn't "flamed" for getting bad phones or not liking the quality of the phones but because there was nothing any of us could do for him about it.

What kind of suggestions could we have made to help him in this situation. His problem is subjective. A big deal to some and nonexistent to others. I can understand a post ranting about how the pre has shoddy fit and finish but whining that your on your fourth phone and your still not happy is like dousing yourself with the lighter fluid.

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exactly. and in this case, i dont think a pre is right for a guy who likes to horizontally twist a mechanism thats only intended to slide up

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The reason why some complain and others do not is due to the build quality. When a car rolls out of the factory they should all be the same. but as we all know there usually is a "bad batch". And like i said, my first one did not have this problem while my 2nd and 3rd do.

From the wasy this thread has gone however, people just say the phone is not right for you, or it cant happen that many times, or you are spoiled for reason x y and z.


Now in all fairness I did not offer a solution either since people have already said the same i would have: continue what he is doing to find one with a satisfactory build quality or just wait till they get their QA under control and buy it then.

Now in regards to the problem being subjective, i have to disagree. again if your door closed, but was sagging on your car or truck woudl you complain? The door keeps out the weather, but when closed it rattles? in the car case you cannot return it after 72 hours in some states, but you can take it back to get it "repaired". Now this is not an option for the cases we are seeing. Mostly cause its about 1/30th of the price and cannot as of now be fixed by "repair centers".



However, my point still remains, he just like you have a right to an oppinion. But i see alot of the comments unnecessary and pure "subjective" speculation. I am only trying to say that I have the same problem and to me its not subjective. It actually hinders pushing the power button with how far it slides over.

And i do not wish to give up on WebOS.

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TRUE... But there is also acceptable and un acceptable flaws in a phone's physical slide function. For what a person pays for a high end phone like this it needs to fall into the acceptable category. And some people don't know the difference between normal acceptable imperfections and flat out obvious slack or play in the slide that is considered unacceptable. I also agree that out of all the exchanges they were not all defective in the slide mechanism unless he got into a bad batch which is not very common. To OP... The Pre is not a precision built space craft or highly suffisticated piece of machined alloy, it's made of plastics/resins, etc so please keep that in mind and accept a slight amount of play in the slider. If your phones have what YOU think is unacceptable play in the slider then by all means exchange it. I will say that my Pre's slider drags more than I like when using my thumbs to slide it open. But I do understand that by design it is not meant to be slid open that way by pressing from the lower bottom section. Y ou need to use the "palm" of your hand over the center of the top face to slide the phone open. You will find it MUCH smoother when centering the force in the middle of the phone rather than concentrating the pressure in and up from the lower section when using your thumbs. Try that and enjoy your new Palm Pre.

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Nobody is going to convince me or any of us normal reasonable people that the slider is twisting excessively causing it to not slide up smoothly if you are in fact using it properly and you haven't already intentionally forced or damaged the phone. This is caused by user error and or refusal to slide it up the proper way from the center with a straight upward motion. A phone twisting with a 1/8th inch side overlap would NOT make it past a blind QC inspector PERIOD. Somebody buy the whiners some tissue and close this thread.

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maybe he should switch to fig newtons

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EXACTLY!!!!!!!!! close this thread!!!