PPCGeeks - Pre Overheating Issues?

PPCGeeks (http://forum.ppcgeeks.com/index.php)

- Palm Pre (http://forum.ppcgeeks.com/forumdisplay.php?f=84)

- - Pre Overheating Issues? (http://forum.ppcgeeks.com/showthread.php?t=71297)

Re: Pre Overheating Issues?

Quote:

Originally Posted by Drybonz (Post 979297)

If they conclude that there is "nothing wrong" with the phone, you have to pay a restocking fee to exchange... even within your 30 days.

Basically, what it boiled down to is that they had limited number of Pre's... which they wanted to sell as opposed to letting one go as a replacement.

It just seems like you had glaringly-obvious defects.

Re: Pre Overheating Issues?

Quote:

Originally Posted by ScrapMaker (Post 979278)

I just don't see how Sprint charged you a fee...

Customer service removed the fee for me today when I called them. :)

If mom says no... go ask dad.

Re: Pre Overheating Issues?

I'm glad they resolved the issue. It sounds like the people in the store were just being jerks that day. I had taken my phone into a Sprint store in another town, because I was visiting family, and showed them the splotches. Well, their crappy display had the same splotches, so they told me that, "all of them have them, so we cannot exchange your phone unless you want to go through insurance."

I think a LOT of people on here are looking for FOOL-PROOF evidence that a perfect Pre exists, so they can arm themselves with the proper information/pictures/etc and go and get a replacement. Make Palm liable for crappy QC. I said the same about HTC, and I wouldn't go any more lenient on Palm, even though I think the phone is really amazing, and so is the OS.

Poor craftsmanship never has an excuse.