big problem
 

i have a big problem dropped my phone and broke the screen my problem is that i was running upgrade rom and have to take the phone in for service is there anything i can do

Re: big problem
 

If the phone still works, you can flash back to your stock rom, if not, then it doesnt matter.

Re: big problem
 

I agree, you could reflash to the original ROM. However, If you can't read the screen, my guess is that they won't even waste their time looking at the firmware loaded. They'll just get you a replacement at whatever cost, based on your agreement.
If you have insurance, you could also tell them that you lost it. You'll pay $50 for a refurb one... That avoids the whole customization issue.
Btw, if one store won't take care of you, tell them thanks and head to another Sprint store. Service and professionalism varies greatly.

Good luck!

DJ

Re: big problem
 

Makes sense. ^

Re: big problem
 

I dropped my Touch and broke the screen. I took it in expecting them to replace it under the insurance, but what do you know, they actually fixed it (in 20 minutes)! That was before I had flashed a new ROM, so I didn't need to worry about that.

Re: big problem
 

What kind of 'break' is in the screen. Is it still visible? Does the touch sensor just not work anymore? Or is there a fatty a$$ crack across the screen?

Re: big problem
 

if you guys on here are good with building phones and stuff sometimes you can find moguls, touches on ebay that are broken and can be fixed for less than 50 bucks. which is better than paying sprint the money for it.

Re: big problem
 

the screen it is leaking black fluid into protetcive screen and just shows a white screen will upload a pic later

Re: big problem
 

You could probably just turn that in if you cant see anything they wont either.