Getting a Touch from Sprint for $100

[krisnicaj]

ok guys check it out, I've been wanting a touch for a while now and have been checking out all the cool things for it on this site, like the iCube and what not. Now im getting one for $100.

Sprint/Nextel has been making courtesy calls to there users and they called my friend, who didnt know anything about the Touch, and they asked them how things were going with his phone/service. And he tells them not to good and that his phone that he has now(nextel phone) sucks. So they offered him a sprint touch for $200 and a $100 rebate, making it $100.

so what did i do, i called them and told them i wanted the deal that they offered me when they gave me a courtesy call.(which they didnt, i lied) and now im getting it in 3-4 business days. some of you guys might already know of this deal but for the people that dont, go ahead and do it man it works. the lady was excited that i called them for it. lol

soo now that im getting my new touch what are the first things i need to do to it. upgrade software, download a keyboard, new browser? any suggestions?

[Spencer_Moore]

i dont have a touch but the best parts i fine are universal....slick messenger for aim ms and stuff....picsel browser is a great web browser althouhg it has some limitaions....and htc customizer lets u change some of the look of the htc home plugin....all very useful things to pimp out your touch

[mswlogo]

Don't bother with picsel more eye candy than function.

Use opera mini. Not trivial to install but well worth the effort.

Here is detailed info on it.

http://pdaphonehome.com/forums/ppc-6...t-manager.html

You also probably want to puchase Voice Command.

[dmcastino]

when you called what dept. did you go through. I just dialed *2 and asked to speak with a representative and the person i spoke with had absolutley no idea what program i was talking about.

[mswlogo]

I'd like to know who you called too.

[OMJ]

you probably wont find the average CS agent being able to offer this, maybe not even retentions, though they would be a better shot.

If you didn't already know, Sprint will be changing your contract in Jan, subtracting some fees, then adding fees, which will allow you to terminate your contract w/ no ETF. This has been confirmed by Sprint CS, but I believe you must see the change on your bill 1st.

Call CS, tell them you want to cancel your service. They will transfer you to retentions. I did this very thing, but the retentions person pissed me off so I told them I'd call back. Instead of calling back, I emailed ecare, explained my issues (they had screwed up my account) told them I would cancel in Jan due to the fees if they didn't get it corrected. Ecare did straighten out the account, but a week later a guy called to make sure everything was resolved, and offered the Touch for $99 or Mogul for $150.

I'm don't think it was an "out of the blue" courtesy call but a follow up from from email to ecare.

[krisnicaj]

Yea i just called up sprint and first got a sales rep, and they told me they cant give me that offer bc its not like a sales deal i guess. so they connected me to someone else, maybe CS? but i let them know right off the back that i got this offer because i "was" having issues with my phone/service.

ok i called to double check the deal again and it was Account Services(1877 766 7679). $200 - $100 rebate = $100 Touch phone. They wavied my activation fee too. I tried getting free next day delievery but he wasnt having it lol.

[heartisall]

Sprint wouldn't do it for me I went through 3 customer service reps in different departments. The last one stated the most they could possibly do was take 150$ off of the retail 500$ price tag. I have been with sprint for 5 years now so it seemed crazy to me that they wouldn't budge considering I went all the way to retentions. You are lucky if it works for you

[krisnicaj]

Originally Posted by heartisall

Sprint wouldn't do it for me I went through 3 customer service reps in different departments. The last one stated the most they could possibly do was take 150$ off of the retail 500$ price tag. I have been with sprint for 5 years now so it seemed crazy to me that they wouldn't budge considering I went all the way to retentions. You are lucky if it works for you

You have to talk to someone from Account Services and tell them some bullshit like someone gave you a courtesy call had already offered you this deal because you were having problems with them (phone/service). I posted the number up in my last reply. screw sales rep's and CS they cant do shit. Account services have the authority to do it all. I swear it worked for me. I was a Nextel user before but i dont think that has anything to do with it atleast i wouldnt think it would.

[heartisall]

I called account services first with the # you posted whne I called it said that the # had changed I then called that one and those people transferred me. After the several reps I ended up in retentions, that is not where I initially wanted to go, I told them I had been offered this exact offer and they told me that they could not help me. I just fired ecare an email though so whos knows