Stuck in a boot loop
 

Hello everyone, can I please get some help. Last night my touch screen on my Sprint TP with the Juicy 8 ROM started acting up so I soft reset it. The problem didn't go away so I did a few more soft resets. Then my phone completely stopped working and wont turn on. If I plug it in to a usb or power cord it will charge. With the usb or power supply connected the phone will turn on but it will only display the "Touch Pro" text in white start screen with text in red at the bottom of screen. The phone will then turn off and back on again with the Touch Pro screen coming back up again. It will cycle through this process for as long as I leave the phone plugged in. It wont go any further in the boot up process.

I read numerous posts and have done the following; Removed my SD card, hard reset the phone, Entered bootloader tricolor screen and reflashed what I believe was a stock ROM I downloaded from this website, flashed various other ROMs, soft reset, hard reset. Nothing I have done has fixed my problem.

Can someone please help????? Thank you very much!

Re: Stuck in a boot loop
 

If have tried the above then it sounds like the phone is broke.

Re: Stuck in a boot loop
 

Thanks Rusty Duck, even if its not what I wanted to hear ;) Anyone know what could have caused this???

Re: Stuck in a boot loop
 

you burn up your phone? (use it for wifi router and force to stay on, play games to point you can't hold in you hands something where the phone was on for long time with no cooling?)

Re: Stuck in a boot loop
 

jpwhre, Thank you very much for responding!

I had it in my pocket for several hours. Pulled it out and used it from time to time and didnt notice anything unusual. Last time I used it, I pulled it out of my pocket and tried to answer a text. It turned on like normal but when I tried to use the touch screen it wouldnt respond. I soft reset it and got a slow response. I soft reset again and still very slow. I attempted a hard reset and couldnt get it to do it.

Now I can flash any ROM I want to it but he same problem persists. I thought it was a software problem but it sounds like you are suggesting it's a hardware problem??? A hardware problem would be great.

Does anyone know where I can mail my phone to get it some professional help?

Re: Stuck in a boot loop
 

i was only asking if you burnt it up by running apps and what not. have you tried flashing stock rom and letting it do it's thing?

Re: Stuck in a boot loop
 

Oh gotcha, thank u. I tried the stock ROM I downloaded from a link on this website but I'm not totally sure it is stock.

Also, the phone will accept new ROM's when I flash it. It shows progress meter going all the way to 100% then it restarts but starts the loop thing in touch pro screen all over again. When I flash a new ROM, it never shows the current ROM on the phone (dispalyed on my computer) during he initial connection process. It seems software related but I'm not an expert.

Re: Stuck in a boot loop
 

I had a mini breakthru.... I pressed home key and other keys while my phone was in its loop. While doing this the phone started booting up. I got all the way to the screen tapping set up. But then I guess I didnt hit a button or something because the phone went back to the original loop problem....

I am greatful for any suggestions.....

Re: Stuck in a boot loop
 

Ok, I got it all the way loaded by continually pressing buttons. However when I stop pressing buttons the phone turns off and tries to reboot. Then if I dont press a button it just loop... Also, it wont start up without being plugged in.

Re: Stuck in a boot loop
 

do you have insurance? warranty? When my wife had her phone repaired under manufacturer warranty, we called HTC at 800-229-1235. I can't promise the number is correct, but it's what I put in my phone.

btw, the only thing I don't remember seeing you try is just taking the battery out for 10 seconds and then putting it back in.

Re: Stuck in a boot loop
 

studentjunk, Thanks for responding. I just tried your suggestion and no luck. I don't have insurance on it. It's a phone I flashed to Metro PCS and they won't insure it.

Re: Stuck in a boot loop
 

I had the same problem...check you battery contacts! I had a bent one! Touch Pro continuous reboot loop fixed.

Re: Stuck in a boot loop
 

Mine does this on a semi regular basis, seems to be caused by too low a battery.

To interupt the loop I remove the battery and re-insert, leave the phone off until the light shows fully charged...

Re: Stuck in a boot loop
 

Yes, like the previous poster said it may be as simple as a bad battery.
Take the battery out and put it in a ziplock bag and put it in the freezer for about 30min. Then take it out and let it warm up to room temp. Then put it back in your phone and connect the charger/ac adapter and let it charge fully. Then see if you can boot. Hope you get it working! :)

Re: Stuck in a boot loop
 

And the winner is.......... pursual !!!

However, too late for me. I had already sent it in to a shop and they charged me $60 to fix a bad battery connection. Nonetheless, Thank you pursual for the answer to my problem.

As well, I will be finishing this post and slapping a THANKS on all of you who offered their help, I sincerely appreciate it. And hopefully the next dummy like me will be able to find this post when they have the same problem and be able to save themselves $60.

Re: Stuck in a boot loop
 

I have a bit of an update for this problem, or should I say additional details how it was affecting my Touch Pro...

When I was having this issue I was using the carrier supplied ROM and it is interesting to report that since I flashed the device to Mighty ROM6 it hasn't frozen up once!

In my case I would hazard to say that the connections to and the battery itself is fine, but how the charging sequence was being handled by the software was suspect.

(I hope I haven't tempted fate by mentioning this :mrgreen:)

Re: Stuck in a boot loop
 

MetroPCS actually offered me insurance for my Sprint TP when I had it flashed. They said they will replace the phone with equal price metropcs phone.