3rd touch pro in a week
 

I went in last wednesday with my touch pro because of the keyboard not working anymore, they ordered me a refurb touch pro which i picked up last friday.

the replacement will not hold a charge at all, i could charge it all night and unplug the charger at 8am, by 10am without using the phone AT ALL, the battery would be down to 50%. using the stock rom, with data, wifi, and bluetooth turned off completely and in an area with full signal strength.

I called the store again today and they ordered me another touch pro which should be here tomorrow.


I called CS and they told me to call asurion and file a claim.
It's not even like i want a TP2 because to me it doesn't seem like much of an upgrade from the TP.

any suggestions on what i should do? I don't have the money to pay the $100 deductible and don't want to use my upgrade because again I don't have the money and don't want to renew my contract right now.

Re: 3rd touch pro in a week
 

Well there are lots of things you can turn off to save battery power...
Push Internet
Turn Location off in Phone settings
Make sure the WiFi is off
don't have email check more than once an hour (Mine is set to 2!)

But I'm guessing that if you just replaced the battery you might find that is the issue...

Re: 3rd touch pro in a week
 

Why do you need to play $100 again? Is your 3rd TP working and you are considering filing a claim to see if Assurian will upgrade you to a TP2?

Re: 3rd touch pro in a week
 

The $100 deductible only applies if there has been any damage to the phone. As far as I know that's the only time Sprint should even refer you to Asurion. I would hold off and wait to see what kind of condition the next TP is in. If something on that fails, then per Sprint's own policy (I believe it's 3 replacements in 2 months), they should offer the option of a different phone or another refurb TP. Although, per a memo that was mentioned in another thread, they should have offered you that on your first service. Just make sure you do it all in store instead of calling CS.

Re: 3rd touch pro in a week
 

from what i have been told is that any time you go through insurance to get a phone replaced they charge you a deductible. is this not true?

anyways, i got my 3rd replacement last friday and asked the rep swapping out my phone if there was any way i could get a different phone because i was having too many problems with the touch pro's. He told me that i have to have 4 issues in 6 months for them to consider giving me a different phone and that i have had 3 issues so far so the next time i have an issue i may get a different one.

i think i might try a different store when this 3rd touch pro starts acting up, which probably wont be very long from now...

Re: 3rd touch pro in a week
 

I don't want a TP2, to me its not worth being called an upgrade. I'd rather just get a Hero and be done with winmo for now, at least till they they release winmo7.

i just got the 3rd replacement on friday and so far its been working ok, but then again i havent used it much (maybe 3-4 short phone calls)

when i talked to the rep he said i would need to pay a deductible if i went through assurion to get it replaced.

Re: 3rd touch pro in a week
 

He was mistaken, Assurion phones have a warranty, I think 90 days if I recall correctly what they told me. If the phone has a defect, it's replaced free.

Now if you get new stock as a replacement, you get the new phones full manufacturer warranty.

I am on my 2nd TP by the way. I wore out my Mogul after two years and turned it in for insurance cause the bottom row of keys stopped working. I got a refurbed one, rejected that cause it was crap, got a Altel Cert one from Assurion and loved it, but dropped it like a bonehead and cracked the screen. I then went to the Alltel store itself for the claim and paid $95 cause it was me that did it and got a TP since they had no Moguls. My TP then had a keyboard failure a week later and got a new TP on warranty.

I am concerned about the high rate of keyboard failures though with the TP.

Re: 3rd touch pro in a week
 

im going thru the exact same thing but diff fones... im waiting on my 3rd replacement rite now. was also told if this next fone has issues theyll offer me a diff fone. good luck and screw asurion...