Asurion replacing TP with TP2 - Page 39

solewoman · #**381** (**permalink**) 10-23-2009, 10:46 AM

i cant win. i called twice and told them keyboard screen issues. they said since sprint replaced it last time they will have to do it again. i did it online thru advanced exchange

blkout01 · #**382** (**permalink**) 10-23-2009, 10:54 AM

I called last night 630pm CST and was on the phone for about 25 minutes. Reported to them everything that had been going on with my phone ( Battery overheating while charging and downloading, and the keyboard issue). They seemed to only care about the keyboard issue. I was transferred 3 times without asking and ended up with a supervisor. Each person asked if I was hurt or anything was ruined by the overheating battery. In the end the supervisor offered me every single phone expect the TP2. I told him I needed the large keyboard and WinMo. Then he said the HTC Snap has all that and I replied I'm looking at the Sprint website and it doesn't look like it. After about 5 minutes of asking him about phone he finally said "Well, we do have another but it's on back order." I asked him what phone and how long. 2-3 Days is what I was told. So, I should have my TP2 in 2-3 and will report back.

srk468 · #**383** (**permalink**) 10-23-2009, 10:56 AM

Quote:

Originally Posted by solewoman

i cant win. i called twice and told them keyboard screen issues. they said since sprint replaced it last time they will have to do it again. i did it online thru advanced exchange

They don't deal with that stuff, it has to be PHYSICAL damage (cracked screen, water damage, etc,) if it's just a keyboard issue or screen issue that is a manufacturing defect and it's covered under warranty so you will have to call Sprint or.... your phone might just fall into the toilet and you have to call assurion LOL

solewoman · #**384** (**permalink**) 10-23-2009, 11:03 AM

but everyone else...is saying they told em keyboard and screen issues....ahhhhhha i quit. im just gonna settle for a tp

bigirb2002 · #**385** (**permalink**) 10-23-2009, 11:06 AM

naw i dropped min in water

neilson · #**386** (**permalink**) 10-23-2009, 11:08 AM

I just called Asurion and told them my phone was heating up and the keyboard was not consistently responsive and she steered me to reach out to the local Repair Center. Should I call back later this afternoon and say that the repair center told me to reach back to Asurion?

puff601 · #**387** (**permalink**) 10-23-2009, 11:15 AM

i dont kno y, but i always seem to lose my fone when a newer comparable fone comes out

its just this time they jus dont seem to want to give me the newest fone as easily as they usually do

solewoman · #**388** (**permalink**) 10-23-2009, 11:23 AM

lol yall funny. neilson...call back and follow everyone else's advice say you dropped in your mom ran over it...ive had no luck my dude.

**austin420** · #**389** (**permalink**) 10-23-2009, 11:27 AM

no luck here. they offered me a black berry curve. i said no because of no touch screen or winmo. she then offered to back order a tp in 7 to 10 days. boo. i said no thanks, because i have an upgrade coming nov. 1st. i just dont wanna use it till leo is out.

blkout01 · #**390** (**permalink**) 10-23-2009, 11:37 AM

One key thing you should mention when you call is this....

Tell them you have been having a keyboard issue. Also that you have taken the phone to the store but when they were going to replace it the replacement's keyboard was also having the same issue. Tell them the store rep told you that the keyboard is a known issue with the TP. This helped me out alot. Then continue on with the wanting a full slide out keyboard to prevent fat fingering. WinMo of course and touch screen. The only phone out that can match that is the TP2. Try not to bring up the TP2 yourself unless they just flat will not. Play stupid and have patience.