Re: Sprint replacing Touch Pro with Touch Pro 2!
 

freezing up almost every night on the charger, auto restart at least 2 times a day, screen flickering

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Thx I have all this too...

About TP2 I think you need just call them...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

It seems that I have had better luck in the 3rd party repair centers than in the actual corporate stores.

In the corporate stores they try "triage". In the 3rd party repair centers they automatically order a replacement.

Waiting for the TP2 to make it in stock so I can order my replacement.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Just reporting back.

I went to my local Sprint Store Fri night. Again, my issues are legitimate with the 3 Pro's I have on my account.

The tech was swampped with 14 phones to fix because they were so shorts handed.

Everyone in the store knows me except for this particular tech.

Needless to say, the swapped me for another TP1. He ordered a new one for me. One of the other guys who knows me told the tech to swap it out now for me just so I'm not without a working phone.

I got a refurb, which doesn't really bother me.

Anyways, the store was past closing.

I left and wouldn't ya know it, same probs with refurb as soon as I hit the parking lot.

Anyways, I went back to the store 1st thing Sat morning.

same people there as well as the others that I know. I still had the plastic protectors on the phone from last night.

They asked was I thinking about changing Handsets since I've replaced my phone so many times.

I said yeah. The offered me the BB Tour. I don't do BB. they offered me HTC Snap. I said no way.

They said well we can just order you a TP2 then since they don't have any in stock at this store.

I said cool.

The killer part is that Sunday, I went back in with the other 2 TP's and Diamond on my accout. All having legitimate probs.

The Techs simply said because it's me, they replaced the other 2 TP's with TP2's too. I should have them like Wed or so.

Finally, the Diamond is my sons. He replaced it with the HTC Hero (which they just put on display that same day)!

I'm a happy camper.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

anyone confirmed that they are back in stock?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I feel for yall out there with legitimate problems with your TP, but it kills me when people complain about not getting their phone replaced with a TP2. Why do you feel like you're entitled to a free upgrade? EVERY PPC is going to have problems, that is just the bottom line. When they started replacing Moguls with TPs it was the same exact thing. Half of you probably got your TP for free at that time and now you want a free TP2!? And you know what, the same thing is going to happen when the next phone drops, all of a sudden your TP2 will be the worst phone ever made and you'll be demanding it get replaced with the latest and greatest.

If you want a problem free phone then you should stay away from PPCs and get a flip.

Thanks for reading my rant and have a good day!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I always find it odd people post with, "I've had 82 separate phones and they all suck!", with those statistics, I'd see the same issue, yet I've not had any problems with my last 4 Sprint phones... first one, every time works fine.

I've always considered these 'real problems' anything but...

'My 2 cents

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

if the TP wasnt a troubled phone, why would sprint be so eager to get customers moved from that device to another device? reading all i have read, from day one there have been issues. crackling chrome, overheating, poor video playback, keyboard failures, screens that seem to have an oil slick on them. need i go on?

sprint is trying its best to put this behind them and do right by the customer. if there are some people scamming, then shame on them. for the ones who are truly cursed by the choice of a TP. enjoy your new device and do sprint and yourself a favor. sign some new customers up (you get $50 for every one)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Have you ever been invited to a party and the hostes says fill free make your self at home dont be shy?

well thats pretty much what sprint did why would they say the TP2 is a acceptable replacement phone for tp1 who knows who cares the tp1 is a faulty device sprint is offering the bigger brother. Thats what people like you and corporate stores need to get throught thier thick fkn skulls is it dosnt really matter what you think its in black and white give me what you said i can have im not being shy and i appreciate sprint for doing this for thier customers its thier employees who have a problem with this new policy and thats just to fkn bad!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

good idea because they dissed me and i even should them the memo and they said i already read that your getting a brand new tp thats all i can do we have policies, and i said your not hearing me this is your policy i have the right to refuse your new TP offer and then you have to offer me something else and he said no i dont so i got tec support on the phone and they didnt know shhhhhhhhhh well the guy i got didnt know shhhhhhhh so i just left and called tec support again>...calling....<

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

they just hard reset my phone and say come back if problems will back (but other TS told him its not software its one big problem PHONE!) will have to go back...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I just got back from the Sprint Store in Alexandria,VA off Manchester Blvd. They tried to fix my phone but couldn't do it so they were like "we'll order you another one". Then I pulled out the memo and told them about it. They were like "how'd you get that?". Then they were like we'll see what other phones we could get you. I was like I want the Touch Pro 2. They said it was out of stock, so I have to try again later. Let me know if you guys get a success story guys!

Thanks.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

What do you think my chances of getting a Hero are?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

LOL, didn't you get a success story? Since it was OOS just keep tryin.......

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

really? absolutely not!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

and i just called into tech support cuz my earpiece is out and my keyboard is out and i just need a replacement period and they said their OOS.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I just went to a Sprint Repair Store on Stevens Creek Rd. in San Jose, CA and they said they got the memo but the list of phones are, Palm Pro, HTC Snap, or the same Touch Pro. WTF? If I try to call Sprint they say I've had my phone replaced too many times and have to take it to a store for an exchange.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

A representative at 34th st in Manhattan says that the memo was proprietary sprint information that should never have been illegally made public, but at that location they will not honor it partly because TP2s are out of stock.

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

This will be my third TP. If there are problems, I'll go from there.

At some point, someone at Sprint Corporate calculated that it would be worth it to move all TP repairs to different phones, including the TP2. I have a feeling this policy may be rescinded at some point. I wish I had gotten to the store earlier, but that's a lesson learned, and to be balanced with other things I have to do in life than get my phone keyboard working perfectly or a new phone.

At some point, I'm pretty sure the refurb will start acting up. Hopefully it will last at least until they've unlocked the TP2 so I can put a custom rom onto it.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

The TP2 hasn't been released yet? There's a whole forum of people who would disagree with that statement...lol

http://forum.ppcgeeks.com/forumdisplay.php?f=97

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

So i call the Repair staore and ask if my phones in .... BACK ORDER !

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Told me the same, I laughed at the dude.
When I go in there next, I'm bringing the memo and a screen shot of the phone being sold on sprint.com...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

ahhh wow I was about to go by there today, this sucks
idk maybe they are saying that because it's out of stock right now?

try this store and let me know how it goes:
Signals WirelessAUTHORIZED RETAILER

2359 De La Cruz Blvd
Santa Clara, CA 95050
408 727-7060

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

what worse is they have no ETA on restock .

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

now thats pretty funny. If you want I can take a pic of me and my TP2 IN HAND to show them sprint has them. LOL now thats funny. What morons.....

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

hasnt it just recently been released in the stores though? it was online and available through telesales for some time now.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

have anybody tried the sprint repair store in cruces new Mexico?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Came out sept 4 on telesales.......got mine the 12th. Amazing these people (at sprint) don't know this.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I was having hell getting a store in houston to even recognize the memo or know what i was speaking of. Ended up seems that the third party stores are the best bet and on top of that if they cant see the TP2 available have them call sprint to refresh the system thats what the tech did at the store i went to and now I too have a tp2 on order WOOOOOOOOOHOOOOOO .... even though its suppose to be a refurb ;-)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Has the phone been released in stores though? maybe that is what they are referring to.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

No not in stores.....wait, I seen a thread over in TP2 thread.......here it is http://forum.ppcgeeks.com/showthread...ghlight=stores some say they have seen them in stores. I haven't gone to one to see

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Just throwing my 2 cents in... Friday after 2 different store visits, and 3 csr phone calls a retentions person said she would replace w/TP2... only 2 find they were oos... she said she would follow up Monday (today) and call... low and behold no phone call. None of my local stores have any in stock... so I used the chat function on Sprint.com and during the chat the person confirmed that at least NIB were in stock... am going to try 3rd party store today with print-out in hand to see if that gets me anywhere.

Good luck all...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

took this friday at the repair center...

btw... its a mock up

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

You can be even nicer and give me all 5 of your phones that you had on those lines :D

karma will treat you nicely :D

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

if you read the sprint internal document you would have seen that sprint authorized repair facilities are being instructed to move customers from the TP to another device, not retail stores.

that being said... enjoy your next cellphone provider and their overpriced and underpowered service. with all that sprint does wrong in the customer service end of the business they do get the pricing and speed right

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

are the blackberry tours any good? b/c when the lady told me they were out of stock of TP2 i said just do the tour.. if they aint any good ill just tell her to send it back and order me a tp2

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

quoted for truth

blackberries are solid, but not for me.... crackberry.com is a good site for customizing (hacking) though :)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

anybody file claim on TP get a TP2 as a replacement?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

i have no insurance and my tp has bad kb and called sprint today and there sending a refurb tp2, its not a bad deal for me, i just wanted a refurb tp. lol

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

You know, Ive been to my repair center for numerous issues, Im on my 3rd TP, well I go there and tell them look, Im having intermittent issues with keyboard, random calls lock my ringer to on till I reboot, I get battery random overheating in my pocket, all honest and annoying issues, the worst being calls going straight to voicemail. They do a reflash (which I obviously have done) and hand back my phone. They said the phone did not have issues while they were troubleshooting it and they cant do anything to help me. I call tier 2 support they put a note on my account and say go to the repair center I shouldnt have any problems. I call them and say even with a note on your account your phone has to have problems while they are troubleshooting it.........so back to step 1. My mogul was awesome, TP not so much. My repair center is starting to really annoy me too, especially when they troubleshoot my phone with a reflash everytime. I know how to do that tyvm.