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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

Gh05t 10-11-2009 09:57 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by rodcpierce (Post 1230558)
what do I do if I dont have a repair center anywhere near my house?? I tried the tech chat and they were of absolutelly no help and told me I had to use my insurance to replace the phone, even though its under 1 year old.....
you can use the Self Service Phone Replacement Tool
https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

homamk 10-11-2009 10:04 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
okay so im guessing there is no way of checking whens the next time touch pro 2 will be back in stock you have to keep visting the store and checking? im asking because the store i goto is 40min away. id hate to keep driving up there every few days. cant you like check online or something?!

rodcpierce 10-11-2009 10:05 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
ghost, this just gives the standard TP refurb

Beejis 10-11-2009 10:18 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by homamk (Post 1230711)
okay so im guessing there is no way of checking whens the next time touch pro 2 will be back in stock you have to keep visting the store and checking? im asking because the store i goto is 40min away. id hate to keep driving up there every few days. cant you like check online or something?!
Just call them, that's what I have been doing.

rodcpierce 10-11-2009 10:25 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
well, I just did the advanced exchange, so we will see what I get. I dont mind if I only get another TP as this one the LCD screen is all whacked out. its still works and lights and all, but its all different colors. We will see. Says I was charged 0.00

Systom 10-11-2009 10:32 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by dibara2003 (Post 1228027)
FYI, I had my TP replaced with a TP2. The store did need to order it, however, they said that it is in stock now. IDK if it's a refurb or new one though.

*EDIT* They just called me and said it's on backorder and can't be ordered. They did say that they would order it when the system would let them.
^Didn't see this, what store did you go to and what did you do/tell them exactly?

Quote:
Originally Posted by Systom (Post 1229388)
I'm in Oahu, I'm gonna go out and try it tomorrow--will post again with what's up or what happened. I don't have any insurance at all, but I believe I'm still in the one year warranty thing which I'll mention and etc.

EDIT: Shouldn't we all practically be eligible for the one year warranty thing, when was the phone released last year, october 19th-30th or something? I don't quite recall.
I went in today to try to replace two TP's, both with similar issues and same issues that everyone is experiencing with screwed up keyboards and etc. They said I was covered under the one year warranty at one store I went to, and I showed the guy there the print out images and explained further to him but despite that, he said he can't do it but what he could do was offer me a replacement TP or HTC Snap and I was like YEAH, no thanks, he was going to order another two TP's and I didn't wanna bother and questioned him about another store that does actual repairs and headed out that way.
The other store was extremely busy and they were rushing and etc and despite my explaining the issues, they said to do a trouble ticket, leave both TP's there and they'll see if they can fix it. Came back in an hour and both devices keyboards were working again because they replaced 'em--I tried to tell the person there that this has happened before where the keyboard works whenever it wants to and how I had to hard reset it numerous times and not only because of the keyboard, but other varying issues across both TP's. He basically just said well they are fixed now and if something happens again bring them back in to see what's up. So basically you would need to have had phone problems before in your records in order for them to swap out and replace your device with a new one. I'm already having problems with the SPACEBAR on one of the devices where there's no button pushing feeling, I mean it works, but it feels like you're pushing something solid rather than a clickable button and it's super annoying. It's a 30 minute drive away for me and I don't wanna drive back out and wait around again, so I'm gonna call Sprint tomorrow and see what they can do about this. I'll probably try to complain about both devices cuz I really don't wanna sit on the other one either when I already have a big feeling it's going to **** up in due time.

popasmurfn25 10-11-2009 10:42 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Scientific (Post 1224167)
I'm guessing it's only in store...the memo is for ASCs which stands for Authorized Service Center. I've seen a few posts where people have called sprint and they had no idea what they were talking about...good luck!

Yeah but the ASCs are dumb as FuK sorry but its true the 2 stores i went into the store managers both told me that all they can do is give me a brand new touch pro i said Your not listening to me look at your policy and they still acted really ignorant and i think its not fair that the tech hard resets then only plays with your phone for like 20 minutes, i told them i need my phone so if you plan on keeping and using it like i use it then give me a dummy so you can see im not bullshihhing you.

"No sorry we now our policy and that memo you have isnt the whole memo we can give you a brand new touch pro 2 and thats final"

I gave a shout out to all the customers in the store to check out ppcgeeks and get the real inside scoop on how sprint wants to get a way with whatever they can. Like i said before their corporate ordered them to do this for thier customers they shouldnt have shut me out like that.

I had the right to refuse the TP if they offered it, then they have to suggest to me next phone off the wel list, still denied it stating they could only switch me out for a touch pro!

mlin 10-11-2009 10:43 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Systom (Post 1230790)
...So basically you would need to have had phone problems before in your records in order for them to swap out and replace your device with a new one...
This wasn't the case for me, here's my story.

Called service center and told them I was having problems with the radio. My wife's TP gets delayed text and misses calls while sitting in the same room as me with my Diamond which never skips a beat, obviously not a network issue. I go in to the store, the rep tells me he can replace it with a Pre or a Snap. I wanted neither. Keep in mind there was no record of any malfunctioning of the TP in their system.

I called another store upon leaving. Told the manager that I was just told in another store that they are no longer replacing TPs with TPs as Sprint wants to remove them from circulation. She said yes this was true. I told her I was offered a Pre or a Snap, she told me the Snap is on the list but the Pre is not. She asked what my phone number was and what phone I wanted it replaced with. She offered me the Snap, Treo Pro, BB Curve, BB Tour, and TP2. I took the TP2. It will be in tomorrow and I did not even have to go into the store. This was my first exchange of the TP and the first time I've made complaint about it.

If you look at the details in the screen shot over at howard forums, you will see that multiple replacements are not a requirement in this situation.Apparently Sprint desperately wants TPs off the market. I'm surprised they're offering them to anyone let alone still selling them...

Systom 10-11-2009 10:59 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by mlin (Post 1230811)
This wasn't the case for me, here's my story.

Called service center and told them I was having problems with the radio. My wife's TP gets delayed text and misses calls while sitting in the same room as me with my Diamond which never skips a beat, obviously not a network issue. I go in to the store, the rep tells me he can replace it with a Pre or a Snap. I wanted neither. Keep in mind there was no record of any malfunctioning of the TP in their system.

I called another store upon leaving. Told the manager that I was just told in another store that they are no longer replacing TPs with TPs as Sprint wants to remove them from circulation. She said yes this was true. I told her I was offered a Pre or a Snap, she told me the Snap is on the list but the Pre is not. She asked what my phone number was and what phone I wanted it replaced with. She offered me the Snap, Treo Pro, BB Curve, BB Tour, and TP2. I took the TP2. It will be in tomorrow and I did not even have to go into the store. This was my first exchange of the TP and the first time I've made complaint about it.

If you look at the details in the screen shot over at howard forums, you will see that multiple replacements are not a requirement in this situation.Apparently Sprint desperately wants TPs off the market. I'm surprised they're offering them to anyone let alone still selling them...
http://forum.ppcgeeks.com/customavat...tar65540_2.gif
Excellent. I'll try this tomorrow and see what they say, if not, I'll call Sprint directly.

dibara2003 10-11-2009 11:06 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Systom (Post 1230790)
^Didn't see this, what store did you go to and what did you do/tell them exactly?
I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?

CuzinBucksBx 10-11-2009 11:07 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by garyflynn (Post 1229754)
Stores in New York now seem to be steering people away from Touch Pro 2s. Saying things like they aren't in stock so we can't order them.

It's an uncomfortable situation where they lie and put you in a position where you have to call them a liar - but you aren't supposed to be in a position to know they are lying.

I probably could have been more assertive and insisted the guy at least try to put in an order for the touch pro 2 but figured if the next one doesn't work, it'll be my third and I'll have the situation handled through retentions.

Gary you are so true....I went to the nearest Sprint store @ Bronx. Explain about the swap. Remind you this is my 5th TP. Dude ask me if I had a insurance and I reply "yes". So he instant message a other sprint store and see if they have the TP2. He was offering me $200 Bucks to swap the TP1 for a TP2 refurbish. I was like Oh wow not bad...and now I am seeing this thread..Like WTF! Now I am heading @ a sprint store @ Manhattan. That location will do the swap with no question ask...

Systom 10-11-2009 11:14 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by dibara2003 (Post 1230865)
I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?
What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.

mlin 10-11-2009 11:27 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Systom (Post 1230857)
http://forum.ppcgeeks.com/customavat...tar65540_2.gif
Excellent. I'll try this tomorrow and see what they say, if not, I'll call Sprint directly.
LOL!:) Good luck!

dibara2003 10-11-2009 11:38 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Systom (Post 1230883)
What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.
The first had a mic problem, second- sliding function was messed up, third- software problem with camera (they replaced the camera 2x and it still failed), fourth- my micro sd slot doesn't read. I'm under warranty, but i do have esrp. Is the Kapolei a repair center? If not, that's why they couldn't help.

Just try the Dillingham store tomorrow. I made like I was somewhat ignorant of what could be done, but led them on that I wanted a different model. Hope it works out for you.

If I didn't need a BB add-on, I would have taken the BB Tour they were offering me.

haythammohamed1 10-11-2009 11:40 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I HATE SPRINT...and i have every right to say that i have been with them for 7years...im on my 4th tp and for the people that think im switching it out because of cosmetic thing NO..the phone itself is horrible ...signal freezing heating 2hour battery life??? i mean ..give me a break and i called account services i got a hold of JASON..and let me tell you i have nothing against g** people but man he was horrible i never hated them so much i want a different phone but no ones willing to help..i bought my tp the DAY it came out for 220.00 and a 100 mail in rebate on top of that..and hes offering me 349.00 i mean really its 299.00 on the website..SOME ONE HELP ME>...this is beyond belief ALL I WANT A TP2

OH AND I DO HAVE INSURANCE and it hasnt even been a year

EvgeniX 10-11-2009 11:48 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
does it have to be under 1 year TP only ???

mlin 10-11-2009 11:56 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by EvgeniX (Post 1230971)
does it have to be under 1 year TP only ???
That's what I thought but no. They told me my phone was outside of warranty but since I have insurance it doesn't matter, they are still replacing it. Weird thing is that I dont have to pay anything, not even the deductible. Same thing happened when they replaced my Mogul a while back, it was outside of warranty but they essentially did an in-store insurance replacement.? I'm confused... but not complaining.:mrgreen:

strra 10-11-2009 11:56 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by EvgeniX (Post 1230971)
does it have to be under 1 year TP only ???
are there sprint tp's more than a year old?

CAphoneSTUD 10-12-2009 12:01 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Glad I found this forum.

Welcome. This is my first post about my second TP. First one had multiple problems.

Second has been smooth with some minor issues until this weekend when major cascading problems erupted. Will elaborate later.

Called Tech Support multiple times this weekend. Tonight they offered a replacement from the list. TP2 it would be. I had not read this thread before talking with them. So didn't know. Lucky me, I thought.

But like others, they indicate it is OOS for order. They will contact stores tomorrow. Will report back.

Is anyone finding it possible to place an order when they are backordered? Some are claiming the system does not allow them to input the order. I'd be happy to wait on the order.

:???:

M240-A1 10-12-2009 12:13 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Now how exactly can a touch pro 2 already be a refurb . That tells me someone returned to get it replaced then sprint repairs it as a refurb. Is it now tp2 starting to have problems after a couple weeks

haythammohamed1 10-12-2009 12:16 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
people that have had 4 or more replacements....how are we suppose to get another phone i would love some advice

M240-A1 10-12-2009 12:20 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
4 or more replacements. No I mean requesting a touch pro 2 and sprint says a refurb touch pro 2 is being shipped. Touch pro 2 now a refurb that what posters are stating

dibara2003 10-12-2009 12:30 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by M240-A1 (Post 1231023)
Now how exactly can a touch pro 2 already be a refurb . That tells me someone returned to get it replaced then sprint repairs it as a refurb. Is it now tp2 starting to have problems after a couple weeks
Well, there's a lot of indecisive people who buy the phone, figure out it isn't for them & exchange it. Those phones can't be sold as new so they sell it as refurbished models. If you look at verizon, their phone has been out for a shorter amount of time and they already have refurbished models.

haythammohamed1 10-12-2009 12:52 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by M240-A1 (Post 1231042)
4 or more replacements. No I mean requesting a touch pro 2 and sprint says a refurb touch pro 2 is being shipped. Touch pro 2 now a refurb that what posters are stating

ohh no what im saying is ...the people with 3 or more replacement what are they doing....they told me there was a limit to what they can do over the phone...

strra 10-12-2009 12:56 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by haythammohamed1 (Post 1231103)
ohh no what im saying is ...the people with 3 or more replacement what are they doing....they told me there was a limit to what they can do over the phone...
i was told the same thing. i had to go to a repair center (and it had to be a repair center, not a store)

mlin 10-12-2009 01:01 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Follow the link in the first post to howard forums. This is CLEARLY taking place within repair centers only.

cassith 10-12-2009 01:23 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Ok, this may be a tiny bit off-subject since I'm not with Sprint, but, what do all of us Alltel users do when we want to exchange our crappy TPs? I've been through 4 of them now... I'll probably ultimately be forced to switch to Verizon I suppose ?

PhyscoAssassinx 10-12-2009 01:34 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
they sent me another TP so it's usb magiclly broke =[ so im sending the replacement back and keeping my old broken one =[ and takeing a trip to the sprint store up the block :) and found out iy has water damage wtf wjy are sprint sending broken TP'S?!?!?!?!

facemob 10-12-2009 01:35 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
is there a limit on how many times you can use advance exchange... i need another tp and it says the maximum number of transactions have been previously completed. i have only used it twice... i guess its time for the htc hero

haythammohamed1 10-12-2009 01:42 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by mlin (Post 1231122)
Follow the link in the first post to howard forums. This is CLEARLY taking place within repair centers only.
it still doesnt explain because i went today and they only told me that they could only replace it with a tp and that the list cant really help me

stevenxpham 10-12-2009 01:49 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I don't have insurance and for my refurb TP under epst my "warranty date code" says no data. Does this mean Asurion never gave me the 1 yr warranty?

dibara2003 10-12-2009 01:52 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by facemob (Post 1231168)
is there a limit on how many times you can use advance exchange... i need another tp and it says the maximum number of transactions have been previously completed. i have only used it twice... i guess its time for the htc hero
AE can only be used 3 times. Don't know why it's giving you that error.

neudof 10-12-2009 01:54 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.

mlin 10-12-2009 02:37 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by neudof (Post 1231190)
I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.
This isn't true. Both my personal experience and the screenshot at howard forums say otherwise...

rootlinux 10-12-2009 02:46 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
That is the problem, most Sprint workers have far less knowledge than we do. :)
I have gone round and round many times with them.

They need more training on each device, they need to read and take notes and also each department never tells the next anything.

I love the service, don't get me wrong but they really suck in cs.

EvgeniX 10-12-2009 07:57 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by strra (Post 1230982)
are there sprint tp's more than a year old?

yes its Sprint tp more than a year old, but I do not have insurance... will it work??

InvincibleLiving 10-12-2009 08:00 AM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

agreed I never deal with the cs bs I simply escalate the issue to someone knowledgeable

simon21 10-12-2009 08:27 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
can i get a TP2 for the oil spot on my TP? anyone know a place in NY/LI that will do it?

p0fell0w 10-12-2009 10:12 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i went in last friday and i told them i was having problems and the lady went in th system and i was going to order me a tp 2 but it was out of stock so i just told her the tour. Is there anyway i can go back in there when the phone comes in and tell her i really dont want the tour and see if the tp 2 is in stock?

EvgeniX 10-12-2009 10:21 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by p0fell0w (Post 1231512)
i went in last friday and i told them i was having problems and the lady went in th system and i was going to order me a tp 2 but it was out of stock so i just told her the tour. Is there anyway i can go back in there when the phone comes in and tell her i really dont want the tour and see if the tp 2 is in stock?
What was you problem with TP?


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