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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

obamaftw08 10-11-2009 01:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by garyflynn (Post 1229754)
It's an uncomfortable situation where they lie and put you in a position where you have to call them a liar - but you aren't supposed to be in a position to know they are lying.
they can't lie if you shove the memo in front of their noses.

phistyle 10-11-2009 01:56 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by garyflynn (Post 1229754)
Stores in New York now seem to be steering people away from Touch Pro 2s. Saying things like they aren't in stock so we can't order them.

It's an uncomfortable situation where they lie and put you in a position where you have to call them a liar - but you aren't supposed to be in a position to know they are lying.

I probably could have been more assertive and insisted the guy at least try to put in an order for the touch pro 2 but figured if the next one doesn't work, it'll be my third and I'll have the situation handled through retentions.
um ...did you ever think of the fact that the TP2 are OOS?? or ..are you just assume they are lying to you...

hyakku 10-11-2009 02:35 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by chronster (Post 1229712)
Oh, the phone is such a POS but then you're turning around and upgrading to a phone that isn't that far off. If you don't like this phone THAT much, why get the TP2 at all? Didn't you learn your lesson? lol

I'm always flabbergasted when someone condemns others for taking the right side in a stealing vs not stealing, or lying vs not lying argument, accusing them of backing a corporation, when you're enabling this corporation even further by not switching to a brand you're not complaining about. Did that make sense? Kinda hurt my brain to write that.

Now, the fact that you've had more than 1 because of it's flaws, I don't look down on you for trying to get away from it. I just happen to be one of the lucky few that has had this phone since day one and never needed a replacement. That is why I'll be buying my TP2.
I cant because I'm locked in a contract with them and I'm not trying to give up my sero. My Mogul was fine with me but then they gave me the TP,.

SporkLover 10-11-2009 02:39 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

So strike three for me. Really to be fair it was more like a foul. COuldnt order it because they are out of stock. The rep told me to come back in a day or so and try again.

lorddaddy84 10-11-2009 02:39 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Black06c230 (Post 1227579)
i have checked both birmingham,al stores and have been told by both not is stock and can only order from the website or telesales. also that they don't believe the will ever get the phone in stock?!?!?!

never mentioned i was having issues for the the 4th time!!!

so looks like the alabama store are just backwards...what a surprise.
There is a store on Edwards lake rd. in Trussville. Do you live close enough to try that? I live in Oneonta, AL and have to drive to Trussville. So I will be trying that store.

shark1987 10-11-2009 03:06 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
has anyone gotten a tech rep that knows about this in Austin? Or one that has swapped yours out?

Scoob 10-11-2009 03:08 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Skelator03 (Post 1228975)
anyone in houston get theirs swapped?
or Katy...

homamk 10-11-2009 03:10 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
so everyone seems to get someone and have them try to order touch pro 2 but cant cause its out of stock. isnt there any way to keep checking if the phone is back in stock over like the intretnet or maybe call *2 and goto sales and ask if they have it in stock and if they do than goto the store and have them order it?

Cyorke 10-11-2009 03:19 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
It appears this is only valid a tthird party ACS stores. I went to a corporate store becuae my screen died two days before this. it will not respond to any touch. I finally had a chance to take mine in over th weekend. The guy said they were ordering a replacement TP. I mentioned finding something online and Sprint was offering other phones in exchange. he said he didn't know anything about it. My phone would have to be replaced multiple times prior to replacing.

I go home and call Sprint. Since I am on the SWAC I talk to Employee Care when I call. I talk to the first rep and they know nothing about it. THey transfer me to tech support and they know nothing either. The guy at tech support says he would have to order the TP/ I say no thanks they have already done that at the store. He then recommends going to another store or hang on to the one I have and if there are other problems I have until march under the normal manufacturer warranty.

I then call the corporate store and talk to one of the techs there. I explain to him what I have found and he says when we see the ASC that is referring to third party stores. they are not doing this typ eof swap in the corporate stores. I ask if I can cancel the TP and go to another store. He says he cant cancel I just dont have to pick up the TP that was ordered. He then tells me I can try a third party store and gives the phone number and address to a couple of different stores. I decide to give it a shot and go to one of them. hte guy is trying to pull it up and order a replacement. It gets to one point and it will not allow him to place an order. something about customer care has gone in and started an order but it doesnt look like they completed it, not sure what that means. He tries it a couple of times and finally says it looks like maybe since you are on an emplyee plan he cant do anything.

The funny thing about that is if I go online and go through the advance exchange it tells me to take the phone to that exact same store to have it checked out.


SO to paraphrase it looks like only the third party repair facilities are doing the exchange to a different phone. I will get my replacement TP on Monday or Tuesday and will see how long it lasts. if I have problems I will jsut take it to a thirpd party store instead of the corporate store next time.

vst_ace 10-11-2009 03:27 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by boiker (Post 1225916)
I stumbled across this thread only after I had been offered a TP2 to replace my TP in-store. Unfortunately, it was out of stock and they had to replace my TP with a TP. I'll get my replacement TP on Monday/Tuesday.
Same as of 10-09

The only thing better about the TP2 is the screen size & keyboard (which I hardly use) everything else is the same or slightly worse, i.e., battery longevity; even the rom is smaller by 20MB. I think the allure or HTC's devices are starting to wear off for me. I wish sprint would buck up and get some better phones.

jayweezie21 10-11-2009 03:59 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
ok well i just got back from my local sprint store in allentown pa. and it was no problem to order the tp2. will have it in by wed. maybe sooner. just mention the memo and whatever your problem is. They offered me all of the phones on the list which i couldve taken immediately or the tp2 they would have to order.

mikee4fun 10-11-2009 04:03 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by jayweezie21 (Post 1230005)
ok well i just got back from my local sprint store in allentown pa. and it was no problem to order the tp2. will have it in by wed. maybe sooner. just mention the memo and whatever your problem is. They offered me all of the phones on the list which i couldve taken immediately or the tp2 they would have to order.
Hmm, just left a repair center and touch pro 2 are out of stock in the warehouse so I could not get one for a replacement. I was offered it though. They just ordered me a touch pro replacement. Guess you got lucky.

jayweezie21 10-11-2009 04:20 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i dunno...he left the tp2 for last on his suggestions though. they didnt offer me the hero lol i wish they wouldve. the repair guy didnt mention anything about it being out of stock at the warehouse, just said itll be in by wed. maybe earlier.

Raiderjoelocal13 10-11-2009 04:22 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
how can I find out which stores are third party stores?

Cyorke 10-11-2009 04:39 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
if you go to the find a store link on the SPrint.com site, put in your zip code. WHen it populates the list of stores it will say something like "spwint store by absolute wireless" or "sprint store". The ones that just list Sprint store are typically going to to be corp stores if it is a sprint store by someone it is third party authorized retailer. It should also list what services are available at each store.

Boo Boo 10-11-2009 04:40 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Raiderjoelocal13 (Post 1230053)
how can I find out which stores are third party stores?
sprint.com

Boo Boo 10-11-2009 04:42 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
it looks like i will be getting a tp2 around tuesday

Beejis 10-11-2009 05:28 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Not sure if this means much, but a Sprint employee informed me they probably won't have any in stock in the warehouse they order from until either Tuesday or Wednesday at the earliest... :(

mlin 10-11-2009 05:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I am expecting my replacement monday or tuesday. I spoke with several sprint stores in the Denver area who informed me that they were receiving TP2s for sale today (SUnday) and they would be available tomorrow. However, the devices they are getting to sale will not be used for replacing other devices. The TP2s used for replacement of TP1s will be refurbs. I have spoken with three stores who have all told me the same thing. However, when they offered me a BB Tour or Curve, they said I could have it that day. I assume those would not be refurbs but not sure. Can anyone speak on this?

dibara2003 10-11-2009 06:00 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Beejis (Post 1230162)
Not sure if this means much, but a Sprint employee informed me they probably won't have any in stock in the warehouse they order from until either Tuesday or Wednesday at the earliest... :(
That seems to be the correct response. A backordered phone can't be ordered and no one really knows when they'll be back in stock. Hopefully, there will be a few lucky people who will be ordered NIBs.

dibara2003 10-11-2009 06:02 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by mlin (Post 1230194)
However, when they offered me a BB Tour or Curve, they said I could have it that day. I assume those would not be refurbs but not sure. Can anyone speak on this?
The other options are refurbs. They have them in stock for regular replacements of the same device. The odds of getting a NIB replacement is pretty low.

one80oneday 10-11-2009 06:02 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Well I went to the sprint store yesterday and they said instead of trying to fix my phone they'd order me a new model which would be there Tuesday. My fingers are crossed its a touch pro 2 but we'll see. I don't have insurance.

xdanimalx 10-11-2009 06:06 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Switching to a different company asap.
Done with Sprint's BS.

Offering me a phone worth 100 less than I paid for a replacement is bs(my touch pro is actually broke)
Getting a tour until I switch to Verizon and get a touch pro2.

mlin 10-11-2009 06:21 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by dibara2003 (Post 1230207)
The other options are refurbs. They have them in stock for regular replacements of the same device. The odds of getting a NIB replacement is pretty low.
Thanks! I'll take a refurb TP2 over a malfunctioning TP1 anyday!

esqueue 10-11-2009 06:28 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by xdanimalx (Post 1230214)
Switching to a different company asap.
Done with Sprint's BS.

Offering me a phone worth 100 less than I paid for a replacement is bs(my touch pro is actually broke)
Getting a tour until I switch to Verizon and get a touch pro2.
This is what I get out of reading your post. Lets speak cars for a while.

You go to Beach Ford and get a 2008 Ford Explorer. The vehicle is extremely crappy like many of their products but the failing transmission really got to you. Ford has now repaired the transmission in the newer model instead of recalling the ****ed up models. You are now pissed at Beach Ford for offering you a Ford Focus so you go to Desert Ford and Buy a 2009 Ford Explorer.

You should say **** Ford and Beach Ford and go to another dealer that offers something reliable and works.

sho0z 10-11-2009 06:49 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i just went to the sprint store here in town and requested a tp2...the tech showed me the wel list and was compliant. however, the tp2 isnt available for order, so i had to order another tp1. i have no doubt in my mind that the tp1 will go bad after a lil while, so i decided to take my chances again with that so that i can get it replaced incase something didnt work correctly. as someone stated earlier that they were pissed at the fact that sprint would even offer them something thats of lesser value than what they had initially spent their money on, i totally agree with this. however, i do understand sprints side of it, they just want to get u something that works, they should credit our accounts for the offset difference, but they've yet to do something like this. as from what i can see, sprint is willing to do this, u may have to stand ur ground for a bit, but be civil...you will get your way. just thought i'd add my .02. good luck to everyone else trying to get a tp2

xdanimalx 10-11-2009 06:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by esqueue (Post 1230253)
This is what I get out of reading your post. Lets speak cars for a while.

You go to Beach Ford and get a 2008 Ford Explorer. The vehicle is extremely crappy like many of their products but the failing transmission really got to you. Ford has now repaired the transmission in the newer model instead of recalling the ****ed up models. You are now pissed at Beach Ford for offering you a Ford Focus so you go to Desert Ford and Buy a 2009 Ford Explorer.

You should say **** Ford and Beach Ford and go to another dealer that offers something reliable and works.
Does Beach Ford lie and say that the 2009 Explorer isn't out for another month?

Cause Sprint told me the touch pro2 isn't out until sometime in November..

esqueue 10-11-2009 06:55 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by chronster (Post 1229712)
Oh, the phone is such a POS but then you're turning around and upgrading to a phone that isn't that far off. If you don't like this phone THAT much, why get the TP2 at all? Didn't you learn your lesson? lol

I'm always flabbergasted when someone condemns others for taking the right side in a stealing vs not stealing, or lying vs not lying argument, accusing them of backing a corporation, when you're enabling this corporation even further by not switching to a brand you're not complaining about. Did that make sense? Kinda hurt my brain to write that.

Now, the fact that you've had more than 1 because of it's flaws, I don't look down on you for trying to get away from it. I just happen to be one of the lucky few that has had this phone since day one and never needed a replacement. That is why I'll be buying my TP2.
I liked my mogul but the low memory and the fact that it failed on the release date of the tp is the reason why I got a TP. I am happy for you as you are the only one who has a magical tp doesn't overheat or have gps lag. I lived with the rainbow smudge in the center of the screen which seems to be growing, the broken #9 key, the overheating and discharging during plugged-in + gps, the Constant soft resets, and the sluggish performance when compared to any non htc phone. I will return it then my screen completely blanks out though. I will also try to get a phone with less of the issues that I am having but am not willing to pay htc a dime out of pocket for it.

I have a sero plan which is my only reason for staying with sprint.

I notice that anyone someone posts something negative about htc you comment. HTC doesn't give a rat's *** about it's customers as long as they keep showing a profit which is called running a business. I will try to LEGALLY get the best that I can for as cheap as I can which is called being human.

Quote:
Originally Posted by xdanimalx (Post 1230297)
Does Beach Ford lie and say that the 2009 Explorer isn't out for another month?

Cause Sprint told me the touch pro2 isn't out until sometime in November..
I am not saying that you shouldn't leave sprint, but supporting htc for making such a crappy device in the first place is something that I will never do. LOL, If I leave sprint, would never pay for an htc product. I'd follow whoever will release the omnia pro B7610.

ibleedbloo 10-11-2009 07:12 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I just left my Sprint store and got some B.S. about having to have 3 replacements in the last 6 months to get a TP2. I was not in the mood to argue so I will take the refurb TP they are ordering for me and if there are issues with that I will really raise a stink.

dibara2003 10-11-2009 07:20 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
For those who work at sprint, I wanted to know how you determine the priority for replacement phones. I.e. a refurbed TP2 is a 4, a NIB is a a 5. What warrants a replacement with a priority 5? Thanks

obamaftw08 10-11-2009 07:23 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by ibleedbloo (Post 1230319)
I just left my Sprint store and got some B.S. about having to have 3 replacements in the last 6 months to get a TP2. I was not in the mood to argue so I will take the refurb TP they are ordering for me and if there are issues with that I will really raise a stink.
its far beyond me why anyone at this point would go to a store without printing out that memo if they are being denied...

SporkLover 10-11-2009 07:30 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

Quote:
Originally Posted by obamaftw08
Quote:
Originally Posted by ibleedbloo (Post 1230319)
I just left my Sprint store and got some B.S. about having to have 3 replacements in the last 6 months to get a TP2. I was not in the mood to argue so I will take the refurb TP they are ordering for me and if there are issues with that I will really raise a stink.
its far beyond me why anyone at this point would go to a store without printing out that memo...
excellent point. I got nowhere without it. Now I just need to go back when tp2s are in stock again.

Boo Boo 10-11-2009 07:45 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i didnt need a memo and they told me mine would be in around tuesday

Scientific 10-11-2009 07:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
2 Attachment(s)
Quote:
Originally Posted by Boo Boo (Post 1230367)
i didnt need a memo and they told me mine would be in around tuesday
I didn't need the memo either, but for those who do here you go! :headbang:

sho0z 10-11-2009 08:02 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Boo Boo (Post 1230367)
i didnt need a memo and they told me mine would be in around tuesday

howd you get it? because it wouldnt even let the guy order where i was at...he did it right in front of me and it didnt work.

PogoStick 10-11-2009 08:07 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Has anybody received their replacement TP2's yet? If so, was it new or refurbished? I lost count of how many TP's I needed to get replaced...

Boo Boo 10-11-2009 08:10 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
he asked me if I was ok with a touch pro 2 and I asked about what would work or not work with my tp. but then again it was the tech yesterday who broke my tp.

he mentioned he saw i had a few replacements . but I did go to a asc.

now just have to wait till tuesday to see

WAH 10-11-2009 08:13 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
went in yesterday,got offered a tp2 of a tour.i went with the tp2.after a little research,theyre on backorder or some crap.he told me to stop by in a day or 2 to check the status.
my question is,hows the batterylife of the 2 stack up to the og?

xdanimalx 10-11-2009 08:51 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
When Sprint calls me and tells me my Tour is ready I think I'm gonna take in the memo and get a pro2.

rodcpierce 10-11-2009 09:08 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
what do I do if I dont have a repair center anywhere near my house?? I tried the tech chat and they were of absolutelly no help and told me I had to use my insurance to replace the phone, even though its under 1 year old.....


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