Originally Posted by digida (Post 1468114)

Can anyone give me some pointers on how I should approach this?

Originally Posted by Dr.8820 (Post 1468169)

it's hit or miss. some reps will do it without question, some are buttheads. if you are denied, try another store.

Originally Posted by khutty (Post 1468277)

I totally agree. I have found that if a rep/store gives me hassle there's really nothing you can do to convince them otherwise. If they want to swap out your phone they will just do it. I was extremely polite and honest and had no problems at this one store. Other stores I could immediately feel tension as soon as I took my phone out and began to explain my issue(s).

Originally Posted by digida (Post 1468194)

Is there any other options in case the store does not work out, like Chat or calling sprint? Can anyone share their tips or experiences with that?

Originally Posted by intel8052 (Post 1468154)

Wow, kindof funny how well my timing works. Last year (just about at this exact same time of year) I lost my Mogul and happened to fall into the 1 month or so period where they were out of refurbs and were replacing them with touch pro's.

Just the other day my touch pro screen started acting up. If I push anywhere on the lower part of the screen, the whole image gets distorted and colors get skewed. Calling in tonight about getting a replacement. It also locks up sometimes overnight while charging (which really sucks because I use my phone as my primary alarm clock), and other times the hard button LED's don't turn off until I do a soft reset. I have just dealt with the issues up until now, but since my screen is slowly dying I think I may call into get a replacement.

I have the full service plan, i.e. last time I lost my phone I paid 50$ and had a new one sent out. Does anyone know the odds of me getting a TP2 vs a refurb TP? Or does anyone think this screen issue is something I should just stop by the service center for?

Originally Posted by worldwide (Post 1469232)

I was offered the 7380 as well. I tried to fight it Doc, but i've had it with my bleeding, freezing screen.

Originally Posted by Perasite (Post 1467693)

Just filed an Asurion claim due to my TP keyboard no longer working. I took it in to a Sprint store and the tech attempted to fix it but said it was unfixable and I could either file a warranty claim with HTC or file with Asurion. I checked what Asurion would send me, and it was the TP2, so I went that route. TP2 will arrive at my place tomorrow.

Originally Posted by piedra92 (Post 1470686)

I guess the replacement experience is based on where you live.

Originally Posted by piedra92 (Post 1470686)

I guess the replacement experience is based on where you live. I went in to my local repair center to point out that the plastic piece that covers the 4 buttons (home, phone, etc) was warped and that I had to make sure that I pushed down hard to ensure contact. The rep told me they would probably have to replace the phone as they don't have parts to fix these phones. I asked what they would replace it with and she said a TP2. I said fine and left. One hour later I received a NIB TP2. I live in RI and this is a corporate repair center so I guess I got lucky.

Originally Posted by Dr.8820 (Post 1470694)

i agree. the poster above you probably didn't read any of this thread, just came to the end to post their little rant. but everyone i've talked to at sprint knows the tp was flawed, so if they aren't getting a replacement, i say they didn't try correctly.

Originally Posted by intel8052 (Post 1470748)

Don't worry, I'll be sure to read the full thread next time :salute:

Originally Posted by radar369 (Post 1303316)

EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
======
Status
=====================================
People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
=====================================
============
Phone Condition
=====================================
If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
======================================

4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are! :laughing6:

Originally Posted by JSMZ (Post 1470921)

your page 146 make no damn difference top me. my account is notated my Executive services that i am to get a level 5 nib touch pro 2 and the store refuses to either fix my phone OR give me a TP2.

they sent me home with my broken phone. you tell me how that ****ing post pertains to my situation.

Originally Posted by Dr.8820 (Post 1470694)

i agree. the poster above you probably didn't read any of this thread, just came to the end to post their little rant. but everyone i've talked to at sprint knows the tp was flawed, so if they aren't getting a replacement, i say they didn't try correctly.

Originally Posted by JSMZ (Post 1470921)

page 146 make no damn difference top me. my account is notated by Executive services that i am to get a level 5 nib touch pro 2 and the store refuses to either fix my phone OR give me a TP2.

they sent me home with my broken phone. you tell me how that post pertains to my situation.

all these sniveling littlle bastards in here are to blame im sure. ive been sitting here with a busted phone, not being able to make or receive calls or texts because of all the false replacements youve all demanded.

thanks.

Originally Posted by lazydazed (Post 1470867)

so im in the process of canceling my line last night. and of course got sent to rentions. she told me that i need to go to more stores and keep trying! lol... so i told her im cancelling, im tired of doing the footwork to get what "should" be offered. so now shes going to call my areas district manager today and get back to me ... questions of the day-- will good CS finally prevail? will they even call me back? will 8 years with sprint count for anything?

makes no diff to me anymore i can go to t-mob and get a free tp2 and cancel sprint w/o paying the ETF...

Originally Posted by JSMZ (Post 1470921)

all these sniveling littlle bastards in here are to blame im sure. ive been sitting here with a busted phone, not being able to make or receive calls or texts because of all the false replacements youve all demanded.

Originally Posted by Dr.8820 (Post 1470887)

i wasn't talking about you soldier.

Originally Posted by digida (Post 1470746)

well, I'll share my experience in hopes that my failure to get a replacement from sprint helps someone else...

First off, I probably should have stated this earlier when asking for advice, but my TP is a used phone that I aquired from a friend. Everything worked perfect on it for him for quite a while and also when I received. I thought I had read on these forums that a lot times people had been able to get a replacement even though the phone was not purchased at through sprint.

Since the closest service center is 30+ miles away are we going though snow storms that are supposed to go into next week, I decided to try calling in to tech support. This is when the craziness started...

The first person I spoke to, after explaining the situation, transferred me to tech support. After taking out the battery and reseting the phone, she concluded the keyboard was broke. She said since I hadn't had the phone 30 days (since I activated) that should could transfer me to another group that could issue me a NIB replacement.

The next person I spoke to (having to repeat all my info and problem like a new call) asked questions and asked if I had purchased it from a store or online. I told her the truth and thats where it broke loose. She explained that since I had purchased it from an individual that Sprint could do nothing for me. I told her that the previous tech support person had said they could do a refurb exchange but was trying to get me a new phone from her group. So back to tech support I go...

This time the previous rep filled in the new tech support person with the situation and upon talking to the new Tech support rep I got the same story. They can't do anything either and that my only option is to file a Asurion claim. I don't even think I could go to a store and try that because the last rep did more typing than talking which I suspect is her filling up my account with notations about this situation.

Well that's where I'm at. I'm probably going to have to pay a deductible with Asurion. I started the claim last night but had to fax in the affidavit. When I started the claim, the TP2 was the replacement phone, but as a poster in another thread has stated, it's not what is offered when the claim is started, but what is offered when the claim is finished. I just hope its still a TP2 when I hear back from Asurion.

Originally Posted by JSMZ (Post 1471121)

change my attitude? what? ive been through 10 of these things now, and i was just told i will be paying for service for months without a working phone.

my attitud is called for. ive been civil up to this point. I have been dealing with this since june 09.

and fyi, there is only 1 sprint store within 50 miles of here. so doubt ill be "going to another store"

if sprint sold ignorance and lies im sure their stocks might actually be worth something.
more than likely, ill be going to another provider

Originally Posted by JSMZ (Post 1471121)

change my attitude? what? ive been through 10 of these things now, they actually gave me back the broken phone and said to wait 3 months, after executive services noted my account for level 5 replacement.

my attitud is called for. ive been civil up to this point. I have been dealing with this since june 09.

and fyi, there is only 1 sprint store within 50 miles of here. so doubt ill be "going to another store"

if sprint sold ignorance and lies im sure their stocks might actually be worth something.
more than likely, ill be going to another provider

Originally Posted by intel8052 (Post 1471146)

I suppose there is some justification then. I for one didn't realize the 50 mile thing so the whole store hopping until you find a good rep isn't an option. I did a search within 50 miles from my work and decided to go to the 14th closest (and there were more)...