Originally Posted by Scoob (Post 1409759)

Wow, that's the first I've heard of HTC playing a role. I wonder if they (Sprint/HTC) just dont want to spread the word about it. I mean how much would both stand to lose if everyone were going to turn in their TP1 (or at least the one with problems - which is still a lot it seems).

Originally Posted by HKO10 (Post 1410013)

Even if the store doesn't have it in stock, the store can order it for you. (at least that's what happened to me)

Originally Posted by zxcvzxcv (Post 1410032)

they told me that if I picked one up from a sprint store then I would have to pay full retail price. They are sending me a touch pro replacement for free. I wonder if it will be a refurb or NIB

Originally Posted by theroyalwe (Post 1412264)

I don't buy the whole 'not in stock' story... the guy at the sprint store on Saturday just ordered one... showed in stock. Now it's going to be a new full kit so unless the problem is that they are waiting for refurb tp2's you should be able to have one ordered.

Originally Posted by Scoob (Post 1412507)

-Royalwe,

I'd hate to go to my local Corp store when it's packed. Each time I've been there, the crowd was light and still I had to wait an hour to have them look at the phone (understandable) but also to pick up the replacement phone...

Originally Posted by Dr.8820 (Post 1412523)

they're changing some of that. the 1st woman i talked to said 30-45 mins, the tech took 5 mins. some of the stores already know what time it is as soon as you give them a tp.

Originally Posted by zxcvzxcv (Post 1413157)

so, in summary, the TP2's are in stock but not in stock for an advanced exchange?

Originally Posted by zxcvzxcv (Post 1413161)

by the way, does an advance exchange extend a contract on sprint by 2 years?

Originally Posted by Dr.8820 (Post 1413173)

isn't advanced exchange shut down?

Originally Posted by mulhiny (Post 1409534)

+1, I had one ordered on Friday. Called *2 yesterday and they confirmed. I will add that I went to a 3rd party store on Friday and was told they were OOS..then I went to the Corp store and they were able to order it. They didn't even really look at my phone.

Originally Posted by mulhiny (Post 1413411)

Well I just picked up my NIB Touch Pro 2..Good luck to those still waiting.

Originally Posted by mulhiny (Post 1413411)

Well I just picked up my NIB Touch Pro 2..Good luck to those still waiting.

Originally Posted by radar369 (Post 1303316)

EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
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Status
=====================================
People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
=====================================
============
Phone Condition
=====================================
If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
======================================

4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are! :laughing6:

Originally Posted by iceturkee (Post 1415134)

......then she said, if i can get you a tp2 would you want that instead? yes. she was able to put the order through. and added today must be my lucky day because the tp2 orders don't always go through. my new phone should be here thursday. merry christmas from sprint!!

Originally Posted by S8perman (Post 1224990)

I got the same thing. So I called...told them about the problems and the 3 replacements I’ve had (all while being nice)...waited on hold for about 8 minutes..and when she came back she offered me the TP2 free of charge...plus a $75 dollar credit...but I had to renew my contract.

Originally Posted by blackmagic352 (Post 1413332)

also i talked to adv exchange today. the rep is suppose to call the store tomorrow to see what he can do. have note from earlier escalations manager that i am do a tp2 when they become available. let u know tomorrow what happens.