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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

stevenxpham 10-12-2009 01:49 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I don't have insurance and for my refurb TP under epst my "warranty date code" says no data. Does this mean Asurion never gave me the 1 yr warranty?

dibara2003 10-12-2009 01:52 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by facemob (Post 1231168)
is there a limit on how many times you can use advance exchange... i need another tp and it says the maximum number of transactions have been previously completed. i have only used it twice... i guess its time for the htc hero
AE can only be used 3 times. Don't know why it's giving you that error.

neudof 10-12-2009 01:54 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.

mlin 10-12-2009 02:37 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by neudof (Post 1231190)
I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.
This isn't true. Both my personal experience and the screenshot at howard forums say otherwise...

rootlinux 10-12-2009 02:46 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
That is the problem, most Sprint workers have far less knowledge than we do. :)
I have gone round and round many times with them.

They need more training on each device, they need to read and take notes and also each department never tells the next anything.

I love the service, don't get me wrong but they really suck in cs.

EvgeniX 10-12-2009 07:57 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by strra (Post 1230982)
are there sprint tp's more than a year old?

yes its Sprint tp more than a year old, but I do not have insurance... will it work??

InvincibleLiving 10-12-2009 08:00 AM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

agreed I never deal with the cs bs I simply escalate the issue to someone knowledgeable

simon21 10-12-2009 08:27 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
can i get a TP2 for the oil spot on my TP? anyone know a place in NY/LI that will do it?

p0fell0w 10-12-2009 10:12 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i went in last friday and i told them i was having problems and the lady went in th system and i was going to order me a tp 2 but it was out of stock so i just told her the tour. Is there anyway i can go back in there when the phone comes in and tell her i really dont want the tour and see if the tp 2 is in stock?

EvgeniX 10-12-2009 10:21 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by p0fell0w (Post 1231512)
i went in last friday and i told them i was having problems and the lady went in th system and i was going to order me a tp 2 but it was out of stock so i just told her the tour. Is there anyway i can go back in there when the phone comes in and tell her i really dont want the tour and see if the tp 2 is in stock?
What was you problem with TP?


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