Originally Posted by rawdikrik (Post 1264320)

I got my TP2 as a replacement for my 4th TP1. I dont really hang over here at TP1 anymore.. but I wanted to give a suggestion.

My suggestion is call Customer Service when it isnt busy, be really nice and tell them this:

" Hello. Im standing outside a sprint service center and before i go in and speak to a rep I want to make sure that it is clearly documented that i have had multiple issues with my phone and need to be given an opportunity to upgrade to a like phone that is currently available. "

Then when you go inside the store, they will see the notes and have to offer you something per customer service.

Tell them you need a winmo device for work and it has to be touch screen with a keyboard. If they offer you a TP... that matches your criteria and your stuck with it.

But they might offer you a Tour, Hero, Pre or my fave... The TP2. Politely say thank you and take home ur TP2. If they say that you need to wait a few days to get it.. thats fine.

Also, deal with a manager, be friendly. Dont dress like a douche, but not like a teenager either.

Good luck!

Originally Posted by aceofspades923 (Post 1264685)

Ok so if I understand this correctly, this is what I need to do to get a BB tour?

*I have TEP and it has been less than a year since I purchased the touch pro

- flash back to stock ROM
- relock phone
- make sure phone is still buggy
- go to repair store
- tell them about the problems
- (mention the Warrenty exchange list?)
- ask for a BB tour replacement

Anything I am missing here? Thanks for the replies.

Originally Posted by bookerx3 (Post 1265075)

I am not sure if you should mention the WEL list. I think that is what messed it up for a few people seeing as how we are really not supposed to know about it. In my situation they brought it up on their own and I just went along with it.

I recommend just see what they say first, if they offer to only replace it with another tp then bring up the list but not before. If they still won't do it, call customer support and try them because that is the avenue I had success with.

Originally Posted by nate.spangler (Post 1265127)

all i did was call a store and say that i called a store near my work and they had told me that upon having issues with my tp that sprint is moving people away from the tp and i asked what my options were as this store is more convienent for me.

my new tp2 will arrive tomorrow

Originally Posted by GoodGets (Post 1265165)

Can you elaborate on this? You called this store and they told you the TP2 was available, and they ordered it for you without even examining your phone? Or, did you take it in the store after calling, proved you had issues, then they placed your order?

Also, I think that's smart: calling a store beforehand to see what the replacement options are (as each store is different). Although it may be a bit fishy (if they're keen to people trying to game the system).

Originally Posted by coldheat06 (Post 1265496)

All I could say to him was THANK YOU!!!! now I can upgrade again at anytime..... ( I think I''ll wait for the HD2.... but in the meantime will enjoy my TP2.

Originally Posted by kazanjig (Post 1265526)

That's exactly what I'm planning to do. And my wife will get my TP2. It's about time she gets rid of her Katana and take advantage of our data plan.

Originally Posted by mp3ster (Post 1265836)

So, heres my story advice is appreciated!

I am currently on my 3rd replacement phone. I went to the sprint store today to see what they could do about my faulty keyboard.

The rep said "They are offering other phones as a replacement in lou of the touch pro because of the high exchange rate and issues with the phones. The other options are BB tour, BB curve, HTC Snap.... and thats about it."

I explained that i needed to run windows witha full keyboard, he said "the snap" I said yeah, but theres no touch screen and its not vga.

He replied, then the only option is replacing it with another touch pro.

so ive got one on the way, will be in tomorrow.

I stood my ground, and got shot down. I just hope that the touch pro that i get actually works, though i would love a touch pro 2.

Originally Posted by kazanjig (Post 1265805)

Just got a call that my TP2 is at the store. I'm finding it hard to stay in the office.

Originally Posted by Radiohawk (Post 1266157)

So I was given a tracking # this morning... but when I look it up, it doesn't match the format on the website... would that be caused by it being an advance exchange?

Originally Posted by bookerx3 (Post 1266190)

Are you trying to track via sprint website or UPS? The tracking number given to me through advanced exchange this morning was a UPS number.

Originally Posted by xenokira (Post 1259694)

I'm really glad I saw this thread! Last week, my TP started this fancy new thing where instead of vibrating, it makes an awful, loud rattling noise. This morning I finally had a chance to flash my phone back to stock (new Sprint ROM for good measure), relock it, and take my phone into my local Sprint repair shop. Once there, I explained this new problem and another problem I've had since I got the phone last November (brown circles intermittently appearing on the LCD). The customer service rep then took my phone back to the technician.

After a couple minutes, she came back and explained the technician was checking to see if he could fix the phone and if not, which phone it could be a replacement. Even knowing about the WEL list, I decided not to bring it up. Instead, I played dumb and asked if I would be given an option for the replacement, if my phone indeed needed replacement. She responded with showing me the HTC Snap and explained that it is also a Windows Mobile device, except it doesn't have a touch screen. Exhibiting disappointment, I explained that I really enjoy the touch screen, so I asked about the Touch Pro 2. She said, "that might be an option. I'll let you know what the technician finds out," and said it shouldn't be too much more of a wait.

Another few minutes went by and she came back. This time she brought my phone back to me and explained that it does need to be replaced, but they would have to order it. She explained that I had "several options" for a replacement. Off the top of her head, she listed each of the phones on the WEL list, including the TP2, then asked which one I would like. I said I'd like to go with the TP2. She said OK and explained they would order it today and it should be in on Monday.

So, for the weekend I still have my ol' Touch Pro. It'll give me a little time to say good bye and play with Calkulin's newest kitchen a little bit before making the switch. I'll report back early next week when I have the phone (unless something goes awry).

Thanks for all the info in the thread :)

Originally Posted by letsgoflyers81 (Post 1266346)

My wife picked up our Touch Pro 2s! They came in plain OEM (non-retail) packaging with just the battery, stylus, and charger, but ##778# shows they're not refurbs. I've got a couple more hours at work then I get to go home and fiddle around with it while anticipating the HSPL's release. :)

Good luck for everyone else still waiting and trying.

Originally Posted by STILLSPRINTIN (Post 1266421)

Same here, I just picked up both of my TP2's with the same equipment. I tried the ##778# to see if I have a refurb, but it asked for a passcode.

Originally Posted by letsgoflyers81 (Post 1266508)

Yeah, you need the MSL for the device to get into those menus to edit anything. Fortunately my tech gave the MSL's to my wife.

Originally Posted by bradgordie (Post 1266656)

Anybody have any stories to tell about any of the Austin area service stores?

Originally Posted by STILLSPRINTIN (Post 1266864)

What do I need to look for to tell if I have refurbs?

Originally Posted by dodge_longhorn (Post 1266885)

blah they aint replacing tp for tp2 i tired...but i was told round rock is tho

Originally Posted by bradgordie (Post 1266966)

I did not know there was a repair center in that area. I actually live up north and the closest repair center WAS between Howard and Parmer. Do you know of another one that isn't on their list?