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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

t0mmyr 10-22-2009 04:41 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
and i got 1001

kaos 10-22-2009 07:26 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by 99accordv6 (Post 1252461)
Remember folks -

UPGRADING is not getting a phone for free.

UPGRADING is when you sign a 1 or 2 yr contact and PAY for a new phone.

huh thats strange i upgrades signed a new 2yr.Was giving the pro 2 free....So i guess Upgrade doesnt mean you pay always huh...

dOOfus 10-22-2009 07:53 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
has anyone in the los angeles area had any luck?

bahayman 10-22-2009 09:14 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
has anyone else been offered an Instinct 2, Diamond, or Pro2 from Tech Support on the phone?

nate.spangler 10-22-2009 09:37 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
recieved my morning call from my local guy and still oos

Zero_Shadow 10-22-2009 10:11 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Went to a 3rd party store in Conyers GA yesterday to get my 4th TP replaced with several legitmate issues went to the first one and was told their systems was down I would have to go to the other store. Went to the other store waited in line for about 20 mins for the guy to look at the phone for half a min just to tell me that he cant do replacements and I would have to call *2 and ask about the WEL program. Called Sprint Customer service and after talking to the agent first she told me they had a WEL program but she could not order a replacement over the phone so when I told her what the guy at the store told me she called him. The funny thing is she asked me to go back to the store and all of a sudden says that Sprint doesnt have a thing called a WEL program lol issues. Anyway I go back to the store and the guy tells me all he can do it order me a Blackberry Tour because the TP1 and TP2 are out of stock im like ok. So then as Im about to walk out the store he says that my phone should be here by Friday im like wait didnt you just say the my phone was out of stock he says the TP2 is on backorder for at least 6 months then he says he might have a TP on Friday im like ok whatver.

Not sure if that means I will be getting a TP or a Tour who knows this run around is crazy ah well.

homamk 10-22-2009 10:56 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by zero_shadow (Post 1253908)
he says the tp2 is on backorder for at least 6 months

ahhh!! I hope not!

mrenz999 10-22-2009 12:06 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
So after my 5th TP started overheating I had an exchange sent out from Sprint Advanced Exchange. The phone they sent me to replace it had keyboard issues and no reset button it was strange. So I went to the Lynnwood, WA repair store showed them both phones and the issues. Explained that I needed a different model. The rep said no problem the next phone on the list is a Treo. I said no that won't work for me. He said sorry I have a list and I have to go right down the list. That's all you can have. I said I needed to speak with the manager as I know the TP2 is on the list and that's the only thing acceptable to me. I get mine tomorrow. The wife gets hers next week.

cmgj 10-22-2009 12:11 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Argggg!!! I have had bad replacement phones too....2 in the last month..and I still got a TP1....Can I just go in and say I want a TP2?

mrenz999 10-22-2009 12:16 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by cmgj (Post 1254301)
Argggg!!! I have had bad replacement phones too....2 in the last month..and I still got a TP1....Can I just go in and say I want a TP2?
That's pretty much what I did. The rep told me he had to go off the list and the next one on the list was a Treo. I said no I know the TP2 is on the list and that's what I want. He said he couldn't do it so I asked for the manager. He left for about 15 mins came back and said ok it will be here friday by 4:30. Then explained about my wife's phone and he put in an order for her too. But her's won't come until next week. Good luck :)

cmgj 10-22-2009 12:35 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Called around....and they WILL get me a TP2 if it is available to order....now I am on a 'list' and they will call me if they can get me one.. :) Pray I do...I love my phone...but with they being my 4th one...I don't want to chance more problems if I can get a new upgraded one, even since They are offering it ....

vpantus 10-22-2009 12:38 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
question for everyone, do i need TEP inorder to attempt to get the TP2 for me tp1? or would i be able to under manufactures warranty if i go into the store?

cmgj 10-22-2009 12:42 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
As long as you are in your 1 yr you are golden!

kazanjig 10-22-2009 12:44 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by cmgj (Post 1254442)
As long as you are in your 1 yr you are golden!
And as I found out yesterday, if you bring it in for in-warranty repair during that first year you are eligible to add TEP. My suggestion is to do it so you have some recourse after the one year warranty is up.

cmgj 10-22-2009 12:48 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by kazanjig (Post 1254457)
And as I found out yesterday, if you bring it in for in-warranty repair during that first year you are eligible to add TEP. My suggestion is to do it so you have some recourse after the one year warranty is up.
That is true...after any warranty repair, they offer you insurance to add to the phone!

After I get my TP2 ( :) ) I may have to get the TEP warranty on that one...

vpantus 10-22-2009 12:49 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by cmgj (Post 1254442)
As long as you are in your 1 yr you are golden!
I am! thanks!! should i call sprint? or go into the corporate store? there is only one store in a 50 mile radius from me. There are third party retialers, but they dont do repairs, should i go there?

cmgj 10-22-2009 12:50 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by vpantus (Post 1254475)
I am! thanks!! should i call sprint? or go into the corporate store? there is only one store in a 50 mile radius from me. There are third party retialers, but they dont do repairs, should i go there?
You can only go to stores with repair...you can try to call..but someone has to look at it...

kazanjig 10-22-2009 12:50 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by cmgj (Post 1254473)
After I get my TP2 ( :) ) I may have to get the TEP warranty on that one...
I'm definitely keeping it on my line. Now it's just a matter of getting the TP2. The store is only offering Snap and Treo Pro. Had a nice fight with the manager yesterday to add TEP (he couldn't read the plain English from Sprin't own policy). Heading back today to push for the TP2. How are Snap and Treo comparable? They don't even run the same variant of WinMO (TP is Pro, others are Standard).

cmgj 10-22-2009 12:53 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by kazanjig (Post 1254483)
I'm definitely keeping it on my line. Now it's just a matter of getting the TP2. The store is only offering Snap and Treo Pro. Had a nice fight with the manager yesterday to add TEP (he couldn't read the plain English from Sprin't own policy). Heading back today to push for the TP2. How are Snap and Treo comparable? They don't even run the same variant of WinMO (TP is Pro, others are Standard).
Treo has a smaller screen, and the snap is not a touch screen...

kazanjig 10-22-2009 12:57 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by cmgj (Post 1254498)
Treo has a smaller screen, and the snap is not a touch screen...

Touch Pro: touchscreen, VGA (640x480), WinMo Pro, slideout KB, faster processor, more memory

Snap: No touchscreen, QVGA screen (320x240), WinMo Standard, no slideout KB, processor/memory less

Treo Pro: QVGA (320x240), WinMo Standard, no slideout KB, processor/memory less

Princeton's WordNet defines comparable as "conforming in every respect." These phones certainly are not comparable to the Touch Pro.

Locked and loaded.

cmgj 10-22-2009 01:02 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by kazanjig (Post 1254512)
Touch Pro: touchscreen, VGA (640x480), WinMo Pro, slideout KB, faster processor, more memory

Snap: No touchscreen, QVGA screen (320x240), WinMo Standard, no slideout KB, processor/memory less

Treo Pro: QVGA (320x240), WinMo Standard, no slideout KB, processor/memory less

Princeton's WordNet defines comparable as "conforming in every respect." These phones certainly are not comparable to the Touch Pro.

Locked and loaded.
There ya go!

tonymontana2367 10-22-2009 01:11 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by lilflip21 (Post 1225958)
Wow I can't believe this worked... spent about 2-3 hrs total for me to get this done at my sprint store.. Rochester,MN.. first i flashed back to stock then deleted some keyboard registry keys so my keyboard didnt not function then went in and said I had kybd issues and had been on phone for 2 hours with multiple sprint techs they told me to bring it in and swap it out (lie) they said "they would have to look at it comeback in 30-45 mins.. " came back knowing if they hard reset kybd would work but oh well i said it was intermittent anyways.. came back they never even hard reset and said they "had ordered me a replacement tp..." I said whoa slow down.. then this was first time I mentioned anything about other phones and said tech on phone told me I would be able to choose from list.. he said oh u know about that they shouldn't of told u that but ill pull up the list.. he then offered me every other phone bb tour, snap, anything else but not tp2... so i said i really want a touch screen, win mobile, and sliding kybd.. hmm he says.. "then u want another tp.." i said no too many issues.. I think tech on phone said I would be able to get a tp2 mailed out.. " oh, they really shouldn't of told u that let me call my head tech/sup" bout 10 mins later and more sales pitches about blackberry they said they had ordered me a tp2 it would be here on tuesday... came home reflashed nrgz rom and ill wait for my new tp2 on tuesday.. thanks again.. my advice play dumb and drop info as needed and be persitant
a true con-artist. funny read though!

tonymontana2367 10-22-2009 01:25 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by TreyBeno (Post 1227484)
i think Im just gonna buy one and not try any scams.
what a homo

letsgoflyers81 10-22-2009 01:41 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Well this is interesting... My wife and I brought our Touch Pros in last Monday and it was just when the TP2 was disappearing from the WEL for some people. It wasn't available for us but the tech kept our tickets open and has been checking to see if it becomes available so he can order them for us. It turns out yesterday our tickets disappeared from his system. He had no record of my wife or me, every trace was gone. He's been really cool about it from the beginning and has told us flat out that if the TP2 becomes available he'll order them for us, he has no issue with that, so I don't think he's lying about it. He has our info and we're calling every few days to see what's going on, but I wonder if Sprint is trying to cancel people's orders because they got a lot more tickets for TP2s than they counted on.

tallblazer124 10-22-2009 02:17 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
On Tuesday I went to the sprint store because my phone would not accept any charge from any car chargers and it would occasionally overheat. The technician then came out said he could order me a refurbish TP. I complained and I asked them about the wel list. They then informed me that is an option but the phones that are on the well list are the Palm Pro, blackberry, and the HTC snap. I told them I wouldn’t do that because that’s a downgrade from my touch pro. I went on to say what about the TP2 I herd that was on the Wel list. They referred me to the store manager who then came out and told me that TP2 is not on the well list. I pleaded with him and told him that this will be my 11th exchange of phone and I am getting frustrated. We then settle for him to order me a refurbish TP. He went to the back and got my phone and then he told me your phone should be here on Friday. He then blinked at me and said you might be surprised. I wonder when I go back to the store what will I have a TP or a TP2............... Well I just got back from the store and i was really suprised I was the first person from that store who recieved a TP2 as a replacement thanks to the wonderful infomation i recieved on here. Thanks a lot everyone. Looking forward to seeing everyone in the TP2 forums. So long TP1 and your glitchy keyboard.

tonymontana2367 10-22-2009 02:31 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Yeah screw you TouchPro. You've wasted far too much of my life.

cmgj 10-22-2009 02:34 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by tallblazer124 (Post 1254786)
On Tuesday I went to the sprint store because my phone would not accept any charge from any car chargers and it would occasionally overheat. The technician then came out said he could order me a refurbish TP. I complained and I asked them about the wel list. They then informed me that is an option but the phones that are on the well list are the Palm Pro, blackberry, and the HTC snap. I told them I wouldn’t do that because that’s a downgrade from my touch pro. I went on to say what about the TP2 I herd that was on the Wel list. They referred me to the store manager who then came out and told me that TP2 is not on the well list. I pleaded with him and told him that this will be my 11th exchange of phone and I am getting frustrated. We then settle for him to order me a refurbish TP. He went to the back and got my phone and then he told me your phone should be here on Friday. He then blinked at me and said you might be surprised. I wonder when I go back to the store what will I have a TP or a TP2............... Well I just got back from the store and i was really suprised I was the first person from that store who recieved a TP2 as a replacement thanks to the wonderful infomation i recieved on here. Thanks a lot everyone. Looking forward to seeing everyone in the TP2 forums. So long TP1 and your glitchy keyboard.
Congrats! :laughing6:

bahayman 10-22-2009 02:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
So on Monday I called Sprint and spoke to technical support about my keyboard on my Touch Pro not working. Being as I have already had 3 replacements I was not able to get another done on the phone so they advised me to go into a corporate store and get it replaced but they said it would be the store managers discretion whether or not to give me a Touch Pro2. So I told them I don't have the time to wait in the store for the technicians to look at the phone so are there any other options. So she said she would escalate the case and to expect a call back within 72 hours. Well 72 hours came and passed with no call back so I called them back and got a nice representative who apologized for what happened and said she would get me a Touch Pro2 sent out as a replacement. Well then she said she couldn't do it without her supervisors approval and that she would call me back when she gets it. So after I hung up I called right back and asked to speak to a supervisor who then read the previous representatives notes and said she would honor it and then proceeded to order me a Touch Pro2 with overnight shipping! :) But since its after the 2pm EST cutoff I probably wont get it until Monday..

ftc_osiris 10-22-2009 03:13 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I am being told the TP2 is out of stock.

Anyone have better luck as of 3 PM EST

solewoman 10-22-2009 03:27 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i am taking ls everywhere i go. 3 stores...10 calls...still no luck. i have faith this time around because the sprint csr has been VERY helpful. and he was pissed after i received an e-ticket to grant me a tp2 and they denied it. (in store)...im praying things go better this afternoon...ive been phone less for days :(

brokestudent12 10-22-2009 05:18 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
So the techs ARE able to order a TP2 even though it's not in stock in the warehouse? How are they doing this, manager approval lets them or what?

firefli 10-22-2009 05:26 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.

homamk 10-22-2009 05:28 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
this is how i understood things:
there is a sales inventory,
and a REFURB inventory.

people having probelms with there tp and need a replacement are supposed to be ordered on from the refurb inventory which is currently OUT OF STOCK. however if your reallllly lucky, you may get ordered one from the sales inventory which is a New in box phone.

some people are getting lucky and getting those new in box, others including myself are eagerly waiting for them dam refurb ones to get to the warehouse! lol its been about 2 weeks for me, and still OOS. be honest, i think by the time there in stock (which may take FOREVER! lol) sprint is ganna be like, screw you guys, tp2 not option anymore! lol
hope not tho, fingers crossed.

cmajewsk 10-22-2009 05:28 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by firefli (Post 1255375)
It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.
Yeah. Inconsistency is a killer to customer service...just look at the TSA...

SurfDan5 10-22-2009 05:33 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
On my 7th refurbished touch pro as of today. Speaker broke on the last one. Still was not given the choice of a TP2. I was offered the Treo Pro, or the Snap.

hyakku 10-22-2009 05:33 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by firefli (Post 1255375)
It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.
You do realize that this program was not supposed to be made public right? I know its frustrating but you're getting pissed off because they aren't being consistent about a policy you're not supposed to even know about.

nanoware 10-22-2009 05:46 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by hyakku (Post 1255397)
You do realize that this program was not supposed to be made public right? I know its frustrating but you're getting pissed off because they aren't being consistent about a policy you're not supposed to even know about.

i beg to differ.. an area director blatenly told about the program. .. i thinks its mostly up to each stores discression. or how each employee interpets the new policy...

Ragster 10-22-2009 06:09 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Hmm.. To all the people that get their defective TP's replaced: Does Sprint make you pay for it? I never paid when my other 3 broke but now my screen works 5% of the time (It never even likes to turn on or stay on for 10 secs..) And Sprint said I'd have to pay 100$ to get a new TP even with the 7$ insurance I pay.. Is that right?

I called because I was hoping they might let me get a TP2 since all the TP's they send me are defective..

cassith 10-22-2009 06:10 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by cmajewsk (Post 1255381)
Yeah. Inconsistency is a killer to customer service...just look at the TSA...
I am with you all on that, no matter what service you have!

abdeviation 10-22-2009 06:11 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
TP2 is awesome. well worth the wait. just be patient


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