Originally Posted by Dr.8820 (Post 1458849)

i've got you now soldier, congrats!

Originally Posted by kaeslumz (Post 1458339)

lmao..thats effin funny...they told me that they had to order a new part for my phone and i should bring it back in for repair tue..

los angeles, ca repair store

should i call sprint and try to get it swapped out, i have tep also ? its obviously a software issue..my screen is stuck in landscape mode, never get service, phone randomly resets, text messages just disappear..im so frustrated with this phone!

Originally Posted by HB (Post 1457584)

There is no gray area here. The right thing to do and the policy is to return the TP back to Asurion. What you do is up to you. A tagged lost phone cant be activated unless the tag comes off...you can get the phone and send it back if that is what you want to do.:occasion5:

Originally Posted by lazydazed (Post 1459231)

sooooo when this thread all started i was on TP number 4 since then im now on TP number 10... keyboard issues on 3 and freezing and screen issues on the other 3... congrats to all u who did get a tp2! But i think i just hit the boiling point with Sprint CS or lack there of. when the MR came out my ASC store proudly flashed my phone for me...however the task manager doesnt close Opera, or even recognise that its open, killer battery drainer. along with the abundance of dropped calls that i have now, missing timestamps on text messages, wrong year on texts...etc. etc. etc.

i finally lost it at my store, FULL of people, after being told that the snap, treo pro and curve are the only phones that are "comperable". and that they WILL NOT "upgrade" me to any phone out that has a VGA screen. I started yelling at this 19 y.o. asst store mgr. that i spent full price on their most expensive phone, and it has NEVER lasted 1 whole month and will never work properly thanks to software issues. he rudely told me off, i politely reported him to our worthless 800# and now i will do what i shouldve done to begin with... www.wmdeals.com and get my free tp2 and $100 for turning my crap tp1 back in... Thank you T-Mobile and F-U Sprint...

Originally Posted by coolguy949 (Post 1459846)

I've had it since Oct 08 when the phone came out.

Originally Posted by alex jb (Post 1459963)

If you've only had one replacement, it sounds unlikely that you will get a free upgrade with advanced tech support.
if you have insurance, start the claim process, go as far as the page that tells you what replacement you are getting and if it says HTC 7380 jump on it, that's the TP2.
If it's HTC 6850 (TP) it will be a refurb and I'd be unsre about the reliability of a re-furb, seems like most of them have been through many customers hands and are all a bit weary now.

If it is a refutb TP or something else inferior, save your $100 deductable and go back to plan A, go into the store to see what you can get.

Originally Posted by Dr.8820 (Post 1459957)

you're on your 1st phone? you might get lucky with the right rep, but most of these exchanges are happening with people who have had multiple replacements. good luck soldier.