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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Replacement Woes (http://forum.ppcgeeks.com/showthread.php?t=86407)

yearn 06-13-2009 12:18 AM
Re: getting a replacement from sprint...
 
Quote:
Originally Posted by strra (Post 972142)
Ooooo!
You may have to do some sweet talkin to get it replaced under warranty.

neoshi 06-13-2009 02:31 AM
Re: getting a replacement from sprint...
 
From my experience, Sprint store checks the phone when you come in for TEP replacement. I went in for the keyboard and the tech checked to see if I dropped it because there's an Achilles heel corner that will cause a large crack across the screen and damage internal components. And that ding is BAD. You may have to pay the fee.

strra 06-13-2009 02:43 AM
Re: getting a replacement from sprint...
 
the advanced smartphone tech support is sending me a new one and i have 15 days to send back mine. i'm just hoping i don't see a $100 charge on my account because of the ding.
like i said, i'm positive the fall didn't cause the keyboard problem because i used it for a long time afterward with no issues whatsoever. it just started a few days ago. maybe if i do get the charge, i'll call *2 and straight away ask to talk to a supervisor, then explain that to them... can't hurt to try, huh?

chazybaz13 06-13-2009 03:22 AM
Re: getting a replacement from sprint...
 
Also check to see if your ESN was in the range of the phones with chrome issues, cuz i dropped mine from the couch to the floor and it got huge chips all over it. Once the chrome had been scrapped or cracked a bit, it flaked like there was no tomorrow.

strra 06-13-2009 01:54 PM
Re: getting a replacement from sprint...
 
Quote:
Originally Posted by chazybaz13 (Post 972337)
Also check to see if your ESN was in the range of the phones with chrome issues, cuz i dropped mine from the couch to the floor and it got huge chips all over it. Once the chrome had been scrapped or cracked a bit, it flaked like there was no tomorrow.
i checked that when it first happened awhile ago. (un)fortunately, mine isn't in that range but it's been like this for awhile and the chrome hasn't flaked past the original damage.

d94 06-13-2009 04:13 PM
Re: getting a replacement from sprint...
 
its easy to fix the keyboard, just unkrew and take the back off the phone, slide the keyboard out and pinch the spacebar hard..it'll start workin again

msl7052 06-13-2009 04:50 PM
Re: getting a replacement from sprint...
 
Quote:
Originally Posted by Eirikr88 (Post 970551)
It amazes me to see all of these nice stories about sprint. Everytime i've had to take in a phone,which happened the most with my Mogul, it was like twisting arms to get any help or anything. When the last time my 3rd mogul started doing all the same crap as the first 2 i had to threaten to pay for and cancel all our accounts just to get them to talk replacement phone. I got the touch pro and its been great till recently. The vibrator broke and it developed the water/oil spots on the screen. I took it in they fixed the vibrator and told me the screen was a noraml thing on the phones so they wouldn't swap it...suffice to say im switching companies as of next friday.
Sprint uses pretty much the exact same policies and procedures as AT & T and Verizion when it comes to service and repair. ive had them all and Sprints always been good to me

strra 06-16-2009 12:17 AM
Re: getting a replacement from sprint...
 
got my new TP today... looks really good for a refurb.... i'll keep you guys updated

leylomo 06-16-2009 12:27 AM
Re: getting a replacement from sprint...
 
was insurance neccessary for your replacement? what if i have the keyboard problem and not the insurance plan?

strra 06-16-2009 12:32 AM
Re: getting a replacement from sprint...
 
Quote:
Originally Posted by leylomo (Post 977593)
was insurance neccessary for your replacement? what if i have the keyboard problem and not the insurance plan?
i am going to wait a few days before i send in mine just in case i got a bum refurb in one way or another. when i send it back, i'll let you know if they tack on $100 on my bill :P


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