Problems syncing TP and Windows Mobile Device Center (WMDC)
 

Windows 7 RC build 7127
WMDC 6.1
Stock TP WM

I've done everything I can including complete uninstalls and reinstalls. This phone does NOT want to install correctly on Windows 7. I've grown tired of this game and have no clue and little patience. Sadly, I REALLY need to reinstall WM because it's not audible when it rings anymore, even when the volume is all the way up.

Please, please help me. Is there any lone driver out there that I can try to install? Should I upgrade .NET to beta 4? Thanks for any help!

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

Flash the ROM via the SD card....

http://forum.ppcgeeks.com/showthread.php?t=61333

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

On your phone, did you check under settings->connections-->USB to PC-- Under the activeSync, make sure NO check is in the enable faster data sync

Try that one?

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

trol1374 - I did try that, yes. It was still unsuccessful. I tried everything under the sun but Windows 7 doesn't like my phone!

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

No one else is having this problem? Dang it!

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

you are using windows 7 7600 build?

possible testing options:

1. find a friend's computer with xp and test your tp to see if it syncs. [most likely your Pro will NOT sync]
2. find a friend's pro and see if it syncs to your windows 7 machine. [most likely your friend's PRO will on the first try]

I don't know what it is but my phone can't activesync anymore too using either windows 7 or windows xp.

the only thing I can do is reflash back via sd card method to stock and see if that's the fix. my brother's [stock ROM] Pro syncs fine with windows seven on my thinkpad without any issues. I plug it in to the same cable, we have the same settings, and his connects in seconds. My Pro just charges and connects only if I use either the 'storage option' or 'internet sharing' . Sync use to work fine but it just stopped working on my Pro.

this happened to me twice already, the last PRO I had SSK rom this issue popped-up I reflashed to stock [sd card] and the same problem continued. got a replacement through Sprint.

This second PRO, three-four months later, I'm on Juicy 090723H and issue pops up again, it has to be the Pro again because other people are reporting no issues with syncing fine with windows 7.


the only solution if a stock rom or separate XP partition doesn't fix the usb sync issue is to get a replacement Pro.

hope you find a better solution.

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

I dont think its windows thats the problem its the version of outlook..if your version is 2000 or older it wont work try upgrading outlook express to an earlier version... dont quote me as I'm not real sure on what year is needed..I just no my outlook is to out of date so I cant sync and cant afford a newer version of outlook :-(

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

Windows 7 build 7100
Outlook 2007
Touch Pro
.net is whatever ships with build 7100


running the above configuration on my desktop and laptop. both sync fine and required no configuration beyond installation of WMDC to sync right up with the phone. The problem is not with 7. In fact i had more sync issues (with an lg incite, but regardless) with vista than anything. No issues at all with 7.

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

Can I get a replacement TP for this syncing issue?? That would be awesome!

I'll have to try hooking it up to other computers and see what happens.

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

Hi

I had the same problem with my TyTn II and now with my Touch Pro 2, could never get Windows Mobile Device Center to recognize my phones

Yesterday i used a powered usb cable, like this one (http://www.westerndigital.com/global...WDCA029RNN.jpg)... it seems that only one USB port wasnt enough to get it connected.

With this cable it´s working perfectly...

I hope this helps

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

I'm running almost every OS you could imagine but my main OS in Windows 7. I do all my upgrading on XP just for safety sake, but i still have no problems syncing the touch pro with windows mobile device center.

Can you please post us some more information about your problems?

What do you mean it doesn't want to install correctly on Windows 7? Are you talking about WMDC or just syncing your TP to your computer?

Try using a different USB port

You don't need to upgrade your .net to a beta version if you already have a stable one.


Give me a little more information and i know i can figure out the problem.

I doubt they will swap out the phone unless you can prove that it's the phone and not your computer. If you really think it's the phone your best option would be to call Sprint and tell them that problem and say the phone keeps dropping calls, say you brought it to a store, they reflashed it and it still drops calls when you are talking on the phone

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

If you have TEP $7 with Sprint you can get a replacement. The whole point of TEP is to get a replacement when your phone stops functioning out of the ordinary (keyboard issues, d-pad issues, constant freezing, usb not syncing, etc)

1. Put the official stock ROM back via SD card and test your phone to see if it syncs with Windows Seven.
a. Yes, your phone is fine, just modded ROM issues.
b. No continue to step 2.

2. Test to see if your stock ROM syncs with XP (don't forget to first install activesync from cd or download it. then plug phone to your XP machine)

If still DOES NOT sync take it to a Sprint store to see if they can fix the issue, they will test to see if usb port is damaged. They will also try to sync it with their computers which are more than likely running XP.

If they say yes they can sync, ask to see your phone syncing in their computers.

Finally if they can't sync either after doing their own troubleshooting they will issue you a replacement in the store if they have it, or order you another one to pick up at store 2-3 business days.

They might ask was it dropped or water damaged, answer is NO unless it's obvious that it was dropped, or water sticker is smudged/pink.

PUT BACK official stock ROM, they might use the modded ROM as an excuse to deny your claim, and say "you are out of warranty, only thing you can do is call insurance now."

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

I found the answer. I was running Windows Security Essentials beta. It was suggested to me to uninstall this software and then try hooking it up to Windows. Guess what? It worked!

I'm disappointed it took me this long to find the answer and surprised the answer was so simple. Now I need to figure out if I can go back to running WSE or if I need to find another AV solution.

There you go, kids. Hope this helps someone else out.

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

Just a quick follow up.

WSE was kind of the problem. I uninstalled it, got my TP to start syncing, reinstalled it, then after a couple of reboots was right back where I started. However, this time, I don't have WSE installed again and can't get it work at all.

Re: Problems syncing TP and Windows Mobile Device Center (WMDC)
 

I found a work around for this problem!!! The problem is in the initial sync. Once you establish the first sync it will install the correct drivers. I connected to Windows Mobile Device Center via Bluetooth Activesync and was able to complete the initial sync setup. After that it recognized my Touch Pro 2 via USB.