I think i got scammed
 

About a month ago i went into a local Sprint store. I had a broken touch pro (screen problems, but that is irrelevant). The two people in the store told me they aren't allowed to fix the touch pro and i would have to wait 3-5 days for my replacement to come in (free of charge, luckily). They explained to me that the phone would be a refurb and wouldn't come with any accessories or a battery. I understood the concept, but i wasn't sure how they already knew it would be a refurb, but i went with it anyways.

5 days later i went to get my phone (just the phone) and they reminded me that it was only a refurb model. Today i was poking around on PPC geeks and found out about ##778#. While i was in that menu, i found that my touch pro never actually was a refurb, which means they have all of the goodies that come with a NIB model.

These goodies are mine, right? I am entitled to a new battery and charger etc. if the NIB replacement was shipped to MY account, correct? I believe they are trying to sell MY accessories for a profit. What can i do to get my accessories? (i really need a new charger lol)

Edit-Mods: sorry if this is in the wrong place...

Re: I think i got scammed
 

I had to get a new one and they swapped out anything I wanted swapped but they would not give me anything as an extra. So I traded batteries to get the newer one. Honestly, I have gone in before and just asked to have a bad dongle traded and they were more than happy to do it for me. Maybe just take your charger in and ask for a swap.

Re: I think i got scammed
 

There is a slight chance what you got was new but classified as a refurb, someone could have just sent it back.....anyway before making any assumptions just go and ask for accessories, they will hook u up.:mrgreen:

Re: I think i got scammed
 

i plan to go into their store and try to get compensation. i only really need the charger, i have plenty of other accessories from other swaps and older phones. I just wanted to make sure that I was right before making a big deal about it.

Re: I think i got scammed
 

plus 1 hb. but the accessories are not a given, most people just get lucky.

Re: I think i got scammed
 

That is policy, to just give you the phone, I highly doubt there were any nefarious intentions behind it. Just go back & see if they'll give you the charger. I was pretty pissed when they gave me my old battery back cause it fried out 3 days later, but I just went back & they gave me a new one, no hassle.

Re: I think i got scammed
 

actually, NO you are not entitled to them. read your warranty paperwork and you will see "accessories" are not covered. but, a lot of people that have sprint say that if you need something all you have to do is go in and ask and most of the time they will hook you up.

Re: I think i got scammed
 

im at a sprint store now and your tp will not always show that its a refurb, depends on how it was returned. you can call sprint and see if the esn was used by someone else, if not, then you got scammed.

Re: I think i got scammed
 

eitherway I suggest not making a bog deal coz folks at Sprint dont like big deals man..mosayin:scratch:...good luck:mrgreen:

Re: I think i got scammed
 

Ok, I HAVE to chime in here before this turns into a mess for anyone involved. I'm a sprint repair store manager/lead technician for the record.

#1 - As mentioned previously accessories aren't covered so reguardless of what the store actually recieved you certainly are not "entitled" to anything extra.

#2 - If you work for a repair center you are TRAINED to not give the customer anything but the unit itself(some dont even like to give the battery doors) so the people who dealt with you were doing their job correctly(by the book)

#3 - The reason they would keep the extra stuff that came in with a phone is to help out service customers in the future. For example, if your phone is fine but you lost the battery door and had insurance, I'd just GIVE you a new battery door and call it a day, no paperwork, 5 second transaction, everyone wins.

#4 - There are 2 types of repair centers, corporate and indirect. They operate very differently in the respect that a corporate employee can only do what sprint will allow whereas a indirect employee may have different rules/regulations.

#5 - Exchange orders can come in to the stores in various ways. NIB phone, New Phone in Wrapper but not in the box, Refurb unit with or without battery, etc. There are times when I get a brand new unit and brand new battery door and nothing else.

#6 - The policy at my store(indirect) is that if the unit's original battery tests bad we would give you the replacement battery IF it came with one and battery door. If nicely requested by the customer a replacement charger wouldn't be out of the question by any means.

--Now having said all this, if you marched into MY store with an attitude and wanted the accessories that you were ENTITLED to(that you have no idea if the store even got in the first place), you would get nothing other than a breif explanation about how acessories aren't covered under warranty. If you walked in and simply inquired about getting a charger to go with your new unit, I would definitly just GIVE it to you with no questions asked especially if one really came in with the unit.

Re: I think i got scammed
 

When I replaced a mogul, they gave me a new one, but it came in a generic looking box. It wasn't refurb, but it apparently wasn't given to the Sprint store in a retail box either.

Re: I think i got scammed
 

I'd be happy to get a new phone and not a refurb. My 'like new' TP was just the phone, no battery, no battery cover. My old battery cover doesn't even fit on this one properly and constantly slides off in my pocket.

Re: I think i got scammed
 

phantom, good job! and now we know the rules!

Re: I think i got scammed
 

thanks :)

...and yea, maybe it was alittle hostile but I really dont appreciate attitude and people jumping to conclusions without knowing what actually happened. That being said, if you exchange a phone at MY store you will get a GOOD refurb with a GOOD battery door and new battery almost every single time. I'll send a refurb back in a heartbeat if its junk- without question or hesitation I might add. :) Believe it or not most of us techs/managers really just want to do whats best for the customer and if it means processing another advanced exchanged because the first one was not "like new" we'll do it in a quick second :D In fact I got 2 replacement phones in this morning with scratched screens and I ordered more for both of them and called the customers to let them know about what happened :P

Re: I think i got scammed
 

Thank you for the response and teaching me how this works. I will admit that i was pretty peeved when i started this thread, and definitely sounded like a jerk (i have a short temper):mrgreen:.

I also did make a point to post here before taking my short temper and bad attitude into the store with me. I probably wouldn't have taken this the way i did if the 2 gentlemen (i use that term lightly) in the store were even the least bit polite, or at least didn't make me feel like i was wasting their time with my issue.

Is your store anywhere near south eastern MA?

Re: I think i got scammed
 

So... Let get this straight... You're complaining that you got a NEW phone instead of a refurb?

Wow.. lol...

-Corey

Re: I think i got scammed
 

All I can say is, I got lucky when I went to turn in my last phone that was having issues. Besides the fact that the issues could have been easily explained away by the tech (if she had wanted to) she also didn't have to be as nice as she was.

Long story short, I came in with a Samsung i760 that was giving me hell and I hated the thing. So I was very polite and asked if they could do anything for me. Knowing that the unit was no longer being sold and they only had stock in the warehouse, I figured I could get some real help instead of a replacement unit and the brush off.

What I didn't expect was for the tech to pull a brand new (retail box) Touch Pro out of the back and say "well, we don't have any more of that phone in the store. So you can either wait a few days for us to order it or you can just take this one."

Needless to say, the decision was easy.

Re: I think i got scammed
 

Wow, excellent response. Thanks for all the great info. I almost wish I was a Sprint customer now so I could take advantage of all this new info somehow. :)

Re: I think i got scammed
 

Don't get me wrong, i am very happy to be getting a new phone instead of one of the notorious refurbs....but at the same time i felt i deserved the accessories that were shipped to my account. Had i not gone to the store and ordered online/over the phone....i may have gotten the new battery and charger etc., but i decided to go to the store. Now that i understand how this system works a little better, i am not really upset about the situation anymore...but believe me, i am still happy to have a brand new phone.

Re: I think i got scammed
 

Your quite welcome, and I do apologize for the non-polite staff you had to deal with for the record.

Oh and my store is in the Greenville, SC area if you ever need anything, lmk :-P

Re: I think i got scammed
 

I wish all store managers were like you, it would make going to some Sprint stores less rage-inducing, hahah. Though this one store next to my work I go to has fantastic staff, and now they're the only one I'm willing to go to.

Re: I think i got scammed
 

glad to hear you found one that you like :)

Re: I think i got scammed
 

But still thinking that because your phone doesnt says referb doesnt mean you desurve the acc. I wouldnt give you anything you had a prob. so you got your phone replaced be happy with what you go and didnt have to pay for it. Every time I go to a new duty station I go and meet the Sprint stores and if they help me and are good people then I get them sales in return if I need some help they will help me. Stop being so greedy. Its people like you that I dont like giving my life for. You needed your phone fixxed so they gave you a new phone take it a be happy. My Audi A8 wasnt getting good MPG I took it in got it fixxed for free and things started to work correctly I didnt ask for all the things that I got it with. When I used to bike if something was wrong with my race bike or play bike (Mountain Bikes DH-FR) I wouldnt call Scott USA and tell them I wanted a new bike I would say I need a new swing arm or bearing. EFF GREEDY PEOPLE. Ok that was my RANT.

Re: I think i got scammed
 

You are full of!!

Re: I think i got scammed
 

I don't think i understand your comparisons here. If it was a single part of the phone that the store replaced, i would never have expected new accessories. I came here with a question, i got a great answer, and i thanked the person who gave me the information. Your post bragging about all the things you have and making non-sense comparisons really wasn't necessary. EFF BIG-MOUTHED MOUNTAIN BIKERS. & that was my RANT

Re: I think i got scammed
 

I got 3 new TP's since I owned it. Everytime I got the new one. They gave me the box with all the accessories. If you need a charger let me know. I have 3 :)

Re: I think i got scammed
 

Hey Frost, can I please request screen protector?:mrgreen:

Re: I think i got scammed
 

Those are all used up. I currently use this kind:

http://cgi.ebay.com/ws/eBayISAPI.dll...m=270368467163

I've had this same on one for about 2 1/2 months now and still no bubbles or scratches. They are very worth the price.

Re: I think i got scammed
 

Gotcha Frost dude man:mrgreen:

Re: I think i got scammed
 

WTF are you even talking about?

EFF PEOPLE WHO COME INTO THREADS ONLY TO SPEW NEGATIVITY, TALK DOWN TO PEOPLE, AND LIST OFF THINGS THAT HAVE NOTHING TO DO WITH ANYTHING. Ok that was my rant :D