Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

Your very welcome :) I do what I can lol!

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

Hey Gozson,

I went to the online replacement link and they said it was down as of last month...

replacing your phone through that link saved people the deductible...is there another way to do that...or will we be stuck paying the deductible?


thanks in advance

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

Tech Carla in tha house!!

If there is something wrong with your phone that isn't an insurance claim type of damage, you should be able to take it into the store and have it looked at and either fixed or replaced....I think they took that link down since people were abusing it pretty good :)

Let the real guys come through and give ya an official answer though!

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

"cozarla" has it correct! taking it to a store is your only option now.

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

Like music to my ears Dr :)

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

Well done my young apprentice :P.. nicely done T-Carla

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

Thanks Godzson :) I hope you don't mind me helping, I know ya'll are busy and if I see a post I just figure I would help ya out if I knew the answer. I hope everything is going good for you guys and you are having a blessed holiday season :p

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

We got rid of the self service tool back in December its a dead link now.. might wanna edit that part out.

Re: Q & A for Touch pro's on TEP (Service and Insurance)
 

it is super easy to replace parts on this phone! take it apart and diy. no need to pay the deductable and if the phone isnt under warranty its not like you would miss out on anything. I replaced the screen and internal speaker on mine with one I had that was a bad esn. hardest part is finding the right screwdrivers...i went to sears. just do NOT lose the screws. If anyone needs a walkthrough pm me.