PPCGeeks - Another Chrome Thread

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- HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)

- - Another Chrome Thread (http://forum.ppcgeeks.com/showthread.php?t=72083)

Re: Another Chrome Thread

Quote:

Originally Posted by Sifter (Post 990688)

Well I received my 2nd refurb today and guess what, it was in bad condition.

The paint on the battery cover was bubbling up, and there was a dent in the bottom of the cover that was just painted over, dent still showing.

There was no plastic coverings on the phone itself, and fingerprints all over it.

The keyboard would get caught halfway out when sliding it. Like a catching sort of thing. I had to FORCE it all the way open.

So I called ATS back and they are now sending me my 3rd refurb.

When do you demand a new one???

I go to the official/corporate repair center in atlanta, and they always replace mine with new ones. my touch pro has yet to fail me, but i had to get my instinct replaced once and my IC902 replaced twice.

Re: Another Chrome Thread

They still have new pros. I managed to get a April 9 build. Very new. But my screen hue is towards the warm yeller. lol. suks. BUt its new. Also.. my GF pro had the cracked chrome. She called ecare and they sent her a new , got it 2 day delivery. Free too.

Re: Another Chrome Thread

Quote:

Originally Posted by Sifter (Post 990688)

I would demand a new one now, or just let them keep sending you refurbs till you get one that is right. Either way, you are entitled to a new phone in great condition for as much as you paid for the damn thing. I'm on my third TP now. My second was a refurb and was in horrible condition. I called retentions and complained and received a new phone in box and got to keep the refurb at no charge. But be nice to them, don't yell. Remember....they have the power!!!! lol

Re: Another Chrome Thread

Another refurb came today, this was the 3rd one. The water damage indicator on the inside of the phone was gone, the keyboard sliding mechanism did not slide smoothly, and had to be forced open/closed, and again, bubbling of paint on the battery cover.

They are sending me a 4th refurb.

Ive about had it.

Re: Another Chrome Thread

Sad to say but its not considered a phone issue under service and repair, its a cosmetic defect and if you have TEP & ESRP you will not need to pay.. It also depends on how the Eticket was entered into the system cause there are a few selections that it can go under so if entered as broken/cracked housing it will charge you $119. At this time so far all requests for a Touch Pro replacement comes in refurb, sometimes it would depend how many times the system sees requests for replacement and allows us to choose a new Touch Pro. Just some insight from the Sprint Repair side.

God Bless