How to find out if my Pro is a refurb...done it before but cannot remember how.
 

I know I was able to find out if my phone was a refub once with the help of Sprint Tech Support. I just got my replacement for the one I dumped in the toilet=D>. It looks new, in a new box and all but I am very sekptical. Can someone here tell me how to access the menu that tells if the phone is new or refurb?

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

if you push ##778# into the dialer, it should give a "refurbished" yes or no box and a date if it was refurbished

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

Thanks thats what I needed

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

HOLY WOW! Asurion sent me a new phone!

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

On the dial pad, dial ##786#

You should get an EPST window right when you press the last #

The 5th line should show the refurbishment status, and the next line will show the date refurbished, if available.

EDIT: Wow. It took me 10 minutes to write a response. FAIL

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

just for future reference- if it comes in a new box, its a new phone... if it comes in a little white box in bubble wrap and no battery, its a refurb

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

wow thanks for the useful information.. greatly appreciate it

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

:angry7:not always true my friend... I have received (2) two new phones on warranty claims in the past 6 months that came in brown or white little boxes with no battery or back covers in them. please don't waste my time, your time, or the OPs time by posting insufficient and sarcastic replies. the only way to know with any certainty is by going into the EPST.

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

he even said it came in the new box... but thanks for the sarcastic correction

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

You had a BRAND NEW phone shipped to you without a battery, accessories, or the likes?

I highly doubt it was new.

You're telling me they would open a retail box, remove the accessories, repackage a brand-new, perfectly good phone, and send it to you? Simply by opening the box and breaking the seals they cannot claim a phone is brand new. Violation of FTC rules.

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

actually non of the methods can be fully trusted.... if they get a phone back in the original box, it goes back out with the box. also if they don't do anything to it (execpt hardreset/stock flash) epst won't show a refurb date. it doesn't really matter as long as everything works as it should.

edit; call timer or data counter is the best way to tell.

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

You can doubt all you want, you're still wrong. I received a warranty replacement device on yesterday, and I checked the ESPT. The refurb status was "No" and the Original Activation Date line was blank. I also checked the call total and timer, which only shows the number of calls and total talk time since I received the phone. Yes it is brand new. Yes, it came in the tiny cardboard box with the dog on the outside that was label "replacement." No, there was no original box/packaging. And the kicker? They sent me a mini USB wall charger (which works with my TP) but has a Blackberry logo.

Look, all people need to understand is that Sprint sends out all sorts of mixed up stuff. It's no all cut and dry one way.

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

Drummer, you and sauman are speaking of two different boxes, but both are right and nailed it shut with "there's all sort of stuff coming from Sprint returns and Assurian." Just got my fourth one yesterday in the dog box and no refurb status and no calls on the timer (1.5 hours after a light work day, today). Mine was manufactured in May according to my EPST and I am hoping some of the hardware (keyboard) issues are corrected. I took a few days for my last one to start showing symptoms, so I am very interested. The point is, though, that it is new and manufactured in May and arrived in the refurb box. Pretty sly and a good discrete solution on Sprint's part.

matt

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

same story here. got it in the refurb box and it was manufactured in may, no call timer, etc.... however, when i activated it online, the phone model had "REC" before it where my other one didn't. i can only imagine this means "recertified"... *shrug*

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

I noticed that, as well. My only thought is that, for FCC's sake, Sprint is making some corrections and maybe they have to be called "recertified" by law. Kindof goes back to Drummer's statement about different stuff, but I'm just hoping that there is some departure from the emulated apathy regarding these shortcomings that are driving me crazy and waisting alot of my time. In other words, I hope Sprint is fixing the known problems with these TP's.

matt

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

is there anyway to remove that refurb status?

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

Didn't mean to call anyone a liar, I was just implying that it was unlikely that they were actually new devices.

I guess technically since they aren't SELLING them, they don't have to follow FTC guidelines with calling certain products new/refurbished.

Re: How to find out if my Pro is a refurb...done it before but cannot remember how.
 

I just received my replacement TP, came in the little box with the dog on it....reminded me of a mcdonalds apple pie box, and it seems to be new. ##786# shows no refurb date, stickers aren't pushed in the screws under the battery, there isn't a scratch on it. Is it a safe assumption to say this is a new phone?