How to find out if my Pro is a refurb...done it before but cannot remember how.

[acousticsoulfish]

Originally Posted by boredandtattooed

just for future reference- if it comes in a new box, its a new phone... if it comes in a little white box in bubble wrap and no battery, its a refurb

not always true my friend... I have received (2) two new phones on warranty claims in the past 6 months that came in brown or white little boxes with no battery or back covers in them. please don't waste my time, your time, or the OPs time by posting insufficient and sarcastic replies. the only way to know with any certainty is by going into the EPST.

[[sammich]]

Originally Posted by acousticsoulfish

not always true my friend... I have received (2) two new phones on warranty claims in the past 6 months that came in brown or white little boxes with no battery or back covers in them. please don't waste my time, your time, or the OPs time by posting insufficient and sarcastic replies. the only way to know with any certainty is by going into the EPST.

You had a BRAND NEW phone shipped to you without a battery, accessories, or the likes?

I highly doubt it was new.

You're telling me they would open a retail box, remove the accessories, repackage a brand-new, perfectly good phone, and send it to you? Simply by opening the box and breaking the seals they cannot claim a phone is brand new. Violation of FTC rules.

[MidwestDrummer]

Originally Posted by saumaun

You had a BRAND NEW phone shipped to you without a battery, accessories, or the likes?

I highly doubt it was new.

You're telling me they would open a retail box, remove the accessories, repackage a brand-new, perfectly good phone, and send it to you? Simply by opening the box and breaking the seals they cannot claim a phone is brand new. Violation of FTC rules.

You can doubt all you want, you're still wrong. I received a warranty replacement device on yesterday, and I checked the ESPT. The refurb status was "No" and the Original Activation Date line was blank. I also checked the call total and timer, which only shows the number of calls and total talk time since I received the phone. Yes it is brand new. Yes, it came in the tiny cardboard box with the dog on the outside that was label "replacement." No, there was no original box/packaging. And the kicker? They sent me a mini USB wall charger (which works with my TP) but has a Blackberry logo.

Look, all people need to understand is that Sprint sends out all sorts of mixed up stuff. It's no all cut and dry one way.