Sprint Advanced Exchange...New or Refurb?

[mlr_90]

Originally Posted by pjtwist2002

yea u can just get a replacement but i would recommend asking to talk to a supervisor and tell them you do not want a refurb and and don't take a no for an answer then u can most likely get a new one.

I went through about everyone at Sprint - from customer service reps to tech support to customer retentions. Stayed on the phone for 2 days and even went to a Sprint repair store. They called and got the same runaround. We pay Sprint $1800 a year and the best they could do to replace my wife's month old phone is send a refurb or offer $100 off the purchase of a new one. I was about fed up. As a last resort I called Asurion since they were the ones who provided the phones as upgrades to our Moguls. I was off the phone in ten minutes and a new phone was on the way free of charge.