Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

Well today my Touch Pro's D-Pad stopped working. All of the buttons are completely unresponsive, with no explanation whatsoever. Yesterday I noticed that the dial button stopped working, but thought nothing of it since it's usually finicky to begin with. When I woke up today, however, everything stopped working.

I went into the Sprint (corporate) store I always go to and explained the situation to them. They took it to the repair desk, and the guy came back, asked me if I had insurance (Ironically I canceled it this last billing cycle because of the increased deductible), and then told me that it would cost $120 to replace. I immediately told him that I'd have to think about it.

Last time I checked, this kind of thing was covered to begin with (since it was defective), and repairs were $50. I asked the rep, who said that the cost of smartphone repairs had been increased to $120. Does anybody know about this? I'd like to get the phone replaced as using it without a D-Pad is odd, and the device itself is acting very slow (I think it thinks buttons are being constantly pressed).

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

Last time I checked it was a $100 deductible if u had insurance... a $50 increase not $70...

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

It is, however, I canceled insurance just before this billing cycle completed.

Even better, the Sprint rep said the $100 deductible is only for lost or stolen replacements, and that they would have done it for free if I had it.

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

1st thing you should do is get tep back. i've never been charged for a replacement.

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

I wish I had kept it now, too bad I can't get it back.

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

my last check was 50$ for insurance deductible. You need to get sprint phone protection plan. It covers your phone for defects and there is no deductable. you should also have a 1 year warranty

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

yes you can. may is open enrollment for tep thru sprint. they will accept a phone you bought off ebay as long as you catch them before may ends.

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

That would be sweet. What about the current one?

Any chance you know the number or is the best way through *2 still?

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

it was on sprint.com. i'll check right quick....

Re: Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken)
 

That Rep speaks the truth.... I've been with Sprint for a long time & I've had several Moguls & 6700s replace after they've become inoperable & through it all I was not required to pay the deductible once after the tech learn he was unable to fix it...