Sprint wants $120 to replace my defective Touch Pro (D-Pad Broken) - Page 4

nerdtalker · #31 (**permalink**) 05-26-2009, 06:22 PM

I just called *2 and the woman did it in about 2 minutes. However, she said you need to have it for at least 30 days before it happens, but my protection is effective today. Curious.

I might head over and see if they'll replace it, it's a real bummer that the D-pad doesn't work, even making this call was puzzling as there isn't any "dial" software key, you have to tap on the number...

afx · #32 (**permalink**) 05-26-2009, 07:10 PM

I dont know if anyone suggested this but why dont you just re-enroll in TEP, sprint has an open enrollment going on this month.

haha **** just saw this page.

nerdtalker · #33 (**permalink**) 05-26-2009, 11:59 PM

Well, I went in and they took my phone, told me to come back in an hour, but that they were completely out of refurbished Touch Pros.

I come back, and they managed to somewhat-fix it. By somewhat, I mean break the plastic bezel down by the D-Pad, but replace the D-Pad (and I think the entire screen assembly). The guy was apologetic and said that "although it looks like sh!t, you can take it, and we ordered a new refurbished phone."

All in all I think that's ok, as long as they give me a call when the new one finally arrives, as this thing looks pretty sorry. I'm willing to bet this came off of another Touch Pro that they brought in which needed a new display, because there's a nice deep scratch in the screen (looks like it was gouged with a screw driver) and the crack along the bottom.

gouster8 · #34 (**permalink**) 05-27-2009, 01:03 AM

The reason why its an automatic $120 for PDA's to repair is because sprint covers 1 year in warranty phones directly now whereas before you had to go to the manufacturer to get a replacement. Sprints services are extra from the manufacturer. Sprint doesn't make the phone HTC does. That was also quite a mistake in removing it just because of a 50 dollar increase on the deductable. Sounds better than $600.

gouster8 · #35 (**permalink**) 05-27-2009, 01:04 AM

hopefully you took the open enrollment oppurtunity that is offered for the entire month of May

nerdtalker · #36 (**permalink**) 05-27-2009, 02:38 AM

Well, this is great. The Touch Pro they "fixed" the D-Pad isn't mine, in fact, it's obvious that it was a return itself.

I can tell from the scratches all over it that weren't mine, and the fact that it neither vibrates nor charges at all.

**shaggylive** · #37 (**permalink**) 05-27-2009, 03:10 AM

well, I just got a letter today from assurion.. apparently the deduct doesn't go up until aug 1st.

toinejuan · #38 (**permalink**) 05-27-2009, 05:49 AM

You could possibly try another store that has an authorized repair center. That's an option; or you could call on the phone to get a replacement but that would cost you $. I want to address what you said about the devices speed. There are a many, many, factors, it could be programs running in the background at startup, a data connection, accelerometer app, or just simply bloatware. Once you device boots, go into the task manager in the settings panel, check what is loading at startup. That should give you the information you need to find out why it is behaving so slowly. Just my 2 cents.

heydjbobby74 · #39 (**permalink**) 05-27-2009, 08:26 AM

Quote:

Originally Posted by nerdtalker

Well today my Touch Pro's D-Pad stopped working. All of the buttons are completely unresponsive, with no explanation whatsoever. Yesterday I noticed that the dial button stopped working, but thought nothing of it since it's usually finicky to begin with. When I woke up today, however, everything stopped working.

I went into the Sprint (corporate) store I always go to and explained the situation to them. They took it to the repair desk, and the guy came back, asked me if I had insurance (Ironically I canceled it this last billing cycle because of the increased deductible), and then told me that it would cost $120 to replace. I immediately told him that I'd have to think about it.

Last time I checked, this kind of thing was covered to begin with (since it was defective), and repairs were $50. I asked the rep, who said that the cost of smartphone repairs had been increased to $120. Does anybody know about this? I'd like to get the phone replaced as using it without a D-Pad is odd, and the device itself is acting very slow (I think it thinks buttons are being constantly pressed).

Dude that exact thing happened to me,

when they looked at it, the REPLACED it immediately.

I wouldn't settle for anything else than a replacement. If they won't help contact HTC, they have been very helpful in the past. I don't have their phone number, but Sprint will give it to you! Good luck man! If there are at least 120 willing members, we could all donate $1.00 to you right...lol
=D>

d94 · #40 (**permalink**) 05-27-2009, 10:46 AM

Quote:

Originally Posted by nerdtalker

Well, this is great. The Touch Pro they "fixed" the D-Pad isn't mine, in fact, it's obvious that it was a return itself.

I can tell from the scratches all over it that weren't mine, and the fact that it neither vibrates nor charges at all.

sorry to hear about your ****ty experience, they prolly swapped housings which is what i do aswell, but i make sure the damn phone works lol
on the flipside they did order you a replacement phone so im not sure what else your expecting to get