Sprint Touch Pro keyboard taking a crap on me?
 

I've had this phone for about 3-4 weeks now. When using the keyboard sometimes random numbers pop into my words/input. Usually a 5 or a 7 will just pop up into a word... for example: "He5y what are you doin7g today?"

I known I'm not pushing the button by accident since I will watch what I type. I'm guessing this is a hardware issue with the insides of the keyboard possibly being pressed while I press keys next to it?

Is this a tell tale sign that my keyboard may poop out on me?

Re: Sprint Touch Pro keyboard taking a crap on me?
 

My keyboard crapped out on me a while back, I could've swore it was cause of the ROM I flashed, but after flashing back to stock, the problem persisted. Sprint replaced my phone though. My keyboard wouldn't type unless I pressed the space key really hard, and sometimes keys would stick and continue typing itself.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

Was it within the initial 30 days of purchase?
Did you have insurance on your phone?
Did they charge you the 100 dollar deductible?

lol.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

I have TEP, so it was covered for free under the extended warranty.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

What is TEP?

Re: Sprint Touch Pro keyboard taking a crap on me?
 

Total Equipment Protection

Re: Sprint Touch Pro keyboard taking a crap on me?
 

TEP is as niya said, Total Equipment Protection, it combines third party insurance with sprint's extended warranty program. Wear and tear is covered for free under the extended warranty where as water damage or lost/stolen phones are handled by insurance, which charges a premium ($100 now).

Re: Sprint Touch Pro keyboard taking a crap on me?
 

thats funny, i was asking the sprint rep about it and said if the phone was water damaged it would still be covered for free. i didn't bother asking another rep yet but i'm guessing she didn't know what she was talking about.

as for the keyboard sprint TP keyboards seem to be crappy just exchange it. should cost you nothing.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

reps have no idea what they're talking about half the time. If they don't catch the water damage they can probably replace it for free. Policy-wise they aren't though.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

to exchange the TP?

even if I don't have TEP?

Re: Sprint Touch Pro keyboard taking a crap on me?
 

this has been extensively discussed on this board...more than likely its an issue with the cable coming loose...

theres a how to that includes pictures...

im up to fixing close to 20 of these in my store now with only one person coming back with continuous issues...

http://forum.ppcgeeks.com/showthread.php?t=62876

Re: Sprint Touch Pro keyboard taking a crap on me?
 

Doesn't this void the warranty? My TP is only about 4 weeks old, maybe 5, lol.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

do you think the sprint rep you are going to talk to is really going to pop your phone open and see if one screw with black tape over it is missing...they will just take it back to the back...see the keyboard isnt working...look for water damage and replace your phone...

just make sure you flash back to stock and relock...

thats a lot more obvious and technically that does void the warranty though most problems arent rom related

Re: Sprint Touch Pro keyboard taking a crap on me?
 

depends on if you live in a sprint corp. area or a sprint affiliate area

i know sprint corp has revised their warranty policy and now will honor the manf. warranty in store for up to a year for a man. defects...the downside of that is that you only will get a "new" phone as a last resort if you dont have TEP. and you have to flash to stock and relock everytime or you're paying 119 for a replacement...

if there is a service and repair store in your area they should be able to fix it for free within the yr...again reflash to stock and relock

you could also contact tech support they MAY do an advanced exchange for you...

easy thing to do is just add insurance...

sprint corp is doing open enrollment for insurance next month (shhhhhhhhhh you didnt hear that from me)

the peace of mind of having TEP is worth the 7 bucks a month

Re: Sprint Touch Pro keyboard taking a crap on me?
 

Ahh, I wasn't aware that Sprint Corp Repair stores would honor the 1 year. manufac. warranty. :)

Re: Sprint Touch Pro keyboard taking a crap on me?
 

They actually replaced my keyboard 2 days ago, took them about 15 minutes. I have TEP, but they didn't charge me anything. I've had the phone for about 60 days. Well, let me say the rep told me that they were replacing the keyboard, maybe they repaired a loose cable.
I had flashed back to stock and relocked it of course.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

Same thing with me. The keyboard stopped working. The Sprint guy did a hard reset, keyboard still not working so he gave me a new TP.

Re: Sprint Touch Pro keyboard taking a crap on me?
 

Did you have TEP or you used the 1 year manufa. warranty?

Re: Sprint Touch Pro keyboard taking a crap on me?
 

I got the run around today when my TPs keyboard stopped working... Store didn't want to touch it to repair it... Sprint Corp said I would only get a refurb (phone is 2 weeks old)... They told me to call insurance, who transferred me to Sprint.... who transferred me to sales (???) who transferred me to insurance... who transferred me to another insurance rep...

Supposed to have a new TP on the way... Claim just says in process check back in 24...