TP screen defect? "oily" appearance
 

So I have TP.. its in perfect condition, never been mishandled.. two days ago my screen started looking different.. it looks like theres a puddle of some oily liquid over it, only that oil is in a perfect rectangle directly over the screen.. the pattern changes with the angle youre holding the phone at and its visible with or without the backlight on.

so... has this happened to anyone else? will sprint replace it? im confused/annoyed.

Re: TP screen defect? "oily" appearance
 

Yes this is a known defect. Take it back to sprint they should replace it.

Re: TP screen defect? "oily" appearance
 

Quit eating so much messican food!

;)

Re: TP screen defect? "oily" appearance
 

THANK YOU.. "known defect".. the two most beautiful words in the english language.

Re: TP screen defect? "oily" appearance
 

couincidentally i just moved to california so i have been eating a ton of mexican food... ha.

Re: TP screen defect? "oily" appearance
 

I should have added something like 'Greasy face syndrome due to consuming too much mexican food'... "Known Issue"

:)

Re: TP screen defect? "oily" appearance
 

We have lot's of Mexican food here in Arizona, fortunately I have still yet to discover this known defect.

Re: TP screen defect? "oily" appearance
 

WTF. Damn i just noticed this today. Off to sprint I go. I hope you guys are right that it's a "known defect".

Re: TP screen defect? "oily" appearance
 

It happened to me when i didnt have a screen protector on my phone. When i did have one on i didnt have an issue but as soon as i took it off i noticed it, took maybe a few days but thats when it started collecting. Like others have stated its from the oil in your skin touching/collecting on your TP

Re: TP screen defect? "oily" appearance
 

Is this known defect something Sprint will replace on the spot even outside the 30 Days? I have started to notice this on my TP in the last couple of weeks and I've had the Phone for months now...

Re: TP screen defect? "oily" appearance
 

I just got my phone from Verizon and the bottom of the screen was actually pulling away from the phone. Put it right back In the box and sent it right back. I am mad I have to wait another 4 days.

Re: TP screen defect? "oily" appearance
 

Will they replace it even with the red sticker that they claim about water damage?

Re: TP screen defect? "oily" appearance
 

My first TP had that oil problem also. Make sure to get a new one because the refurbs have some screen issues. Oh btw, you can ask to keep your old battery as a spare. I did and I keep it with me because they die so quick.

Re: TP screen defect? "oily" appearance
 

Yeah, I'd like to know this too considering my red sticker somehow activated. (I don't put my phone anywhere near any liquids, I read that sometimes too much humidity can activate it).

Re: TP screen defect? "oily" appearance
 

my screen on my last two touch pros have both done this. i would be interested to find out what they replace your phone with. a woman at my local sprint store said they were trying to "phaze out" the touch pro. wonder if they would replace mine with the pro 2?

Re: TP screen defect? "oily" appearance
 

I was wondering what was going on with my phone...glad to know i'm not the only one...I just hope they can get me a touch pro2 in exchange...:protest:

Re: TP screen defect? "oily" appearance
 

If your TP has an oily appearance or residue build up on it, due to use without a screen protector.... try this, it has worked on all my touch devices.

1. Grab a couple Q-tips, some Isopropyl Alcohol 91% (the higher the volume the better, it means less water and water is not good for the screen), and a soft 100% cotton cloth or pick up a cheap pack of eyeglass cleaning cloths from a dollar store or walmart.

2. Lightly dampen the Q-tip with some of the alcohol and rub across the screen removing the residue.

3. Polish the screen with the cloth.

You might have to do this a few times to remove all the residue, but after the 2nd or 3rd time you should be set.

I do this every few days, I also have a screen protector on and this removes all the oil (from fingers) from the screen from daily use.

Re: TP screen defect? "oily" appearance
 

The TP is not the only phone this happens to, I had 2 Vogues and it happened to both of them after a time. From what I understand it is from the phone heating up and the digitizer warping. xmln3x may be right, but I think the issue some of you are talking about deals with an "oil stain" look in between the two layers of the digitizer, and for that there is no way to fix it. Most carriers will replace your phone, I have Verizon and they will for sure replace it.

Jamey - To answer your question, I believe Verizon is replacing the TP with a TP2.

Re: TP screen defect? "oily" appearance
 

i had that problem with my TP , went to the store and they are sending me a TP not TP2

Re: TP screen defect? "oily" appearance
 

Hm, I call the Sprint Customer service number and I nearest authorized sprint repair store. Got the same answer from both: "We have determined that it is just a characteristic of the phone and it has absolutley no effect on the phones operation therefore no repair is required or allowed." Anyone else heard this, i am still within my first year.

Re: TP screen defect? "oily" appearance
 

This will not fix this issue, as the oily surface is underneath the screen. Oil builds up in between the screen and the digitizer.

I was at my local sprint store, they told me the same thing: this is a known issue among all the htc phones, and they will not neither fix or replace your phone for this issue.

not 100% sure, but according to sprint, if phone show any kind of water damage (in touch pro's case red sticker on the back), they will not provide any kind of service. You will be forwarded to asurion, providing you do have the insurance on it. otherwise, they will not even look at your phone.

but I have seen cases where they serviced the phone even with red sticker issue.
so it really depend on who you talk to, and who services your phone.

Re: TP screen defect? "oily" appearance
 

Well, I went to the store and they ordered me another touch pro...I got it out of the box and it is a refurbished one, but the panel at the bottom is coming off...so I gotta send this one back too...

Re: TP screen defect? "oily" appearance
 

I don't have TEP on my TP and when I told Sprint about me having the same problem with my screen, they sent me a refurbed TP right away for free. That was earlier this week. The only hard part (well, it's more of a hassle than anything) about all of this was having to flash the stock OS back to the old TP and relock it before I send it back to Sprint. :)