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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Can't connect Touch Pro via USb (http://forum.ppcgeeks.com/showthread.php?t=55469)

LittleBreezes 01-29-2009 03:25 PM

Can't connect Touch Pro via USb
 
Hi all, I have a Verizon HTC Touch Pro with the stock ROM. It has been working fine since I got it but now it suddenly stopped connecting to a computer via USB. I have tried several USB cables and a few different computers. I never get the USB connection tones and no connection is ever made. I have tried this on computers with and without activesync installed. Charging the phone works fine and I can use the phone's USB port to connect a headset which also works fine so I don't think the port is the problem. Is there anything I may have changed on the phone that would prevent USB connections? Is there anything I can check?
thanks
Frank

BigDiesel07 01-29-2009 09:39 PM

Re: Can't connect Touch Pro via USb
 
Make sure 'Advanced Network Functionality is unchecked.. Click on 'Start', 'Settings', click on the 'Connections' tab, then the 'USB to PC' icon... Also make sure you have ActiveSync checked if that's what you want to use...

HBOOT 01-29-2009 10:00 PM

Re: Can't connect Touch Pro via USb
 
aLSO, go to Program/active sync/ make sure that option to syn pc with usb is checked....that could be it..

kreal069 01-29-2009 10:03 PM

Re: Can't connect Touch Pro via USb
 
Try taking out the sd card. Thats what worked for me.

LittleBreezes 01-29-2009 10:11 PM

Re: Can't connect Touch Pro via USb
 
Thanks, I unchecked that box but still it won't be recognized by a PC. When I plug it into a PC I never get the two tones that a PC makes when a USB device connects. Any other things possible? It is not an activesync issue since the PC isnt even recognizing a USB device has attached.
thanks
Frank

BigDiesel07 01-30-2009 01:22 AM

Re: Can't connect Touch Pro via USb
 
The SD trick did not work? Hmm... Is it at all possible you can do a Hard Reset?

WarChild 01-30-2009 01:27 AM

Re: Can't connect Touch Pro via USb
 
I had this problem a few days ago and had to re-start my computer and it worked after that.

stanglifemike 01-30-2009 01:28 AM

Re: Can't connect Touch Pro via USb
 
Try deleting the mobile device from activesync and starting fresh

BigDiesel07 01-30-2009 01:56 AM

Re: Can't connect Touch Pro via USb
 
Good idea Stang

HBOOT 01-30-2009 08:24 PM

Re: Can't connect Touch Pro via USb
 
One other troubleshooting step may be checking device mgr and making sure that driver for sync is showing up where it needs to


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