How To: Set Up Visual Voicemail on your Sprint TP for Free(Working soon!)

[chronster]

Originally Posted by ipclark11

just a quick heads up for everyone... I really enjoy this service, have used since dec 8 successfully following the instructions with enabling conditional call forwarding etc...Well long story short i have a 63 dollar charge (that i'm disputing) for call forwarding. I asked to be escalated to retentions because i was assured by tech teir 2 that I would NOT be charged extra for the service. Retentions credited me the 63 dollars back (only because she said i was given bad "information" but said (paraphrasing) Sprint is no longer respondsible for call forwarding fees and that call forwarding OF ANY KIND incurs a 20 cents per minute and 20 cent minimum charge per call...and then asked if i agreed and understood. I argued (for about an hour) quoting the call forwarding rules posted on their site. I argued some more. I lost. They reverted to sprint vm. This sucks. Check your bill.


btw have sprint simply everything 99 with tep on two lines (their most expensive plans I'm aware of) they didn't care .

see this is EXACTLY what people are saying is going to happen.

For those of you who aren't getting charged, post a screen shot of your bill LOL. I'm gonna call Sprint and tell on you!

[Ph33zy]

basically called in a second time and seemed to get a pretty knowledgable rep...i said i just wanted my voicemail changed and he said sure he could do that but theres going to be a charge..i mentioned the esm system...again he said hes not allowed to change that but he can only set it up as call forwarding and that i will be charged. i think im going to give up on this...

[ipclark11]

yes 1 month of service...again im glad some people arent being charged and hope other people can figure it out for free. i followed instructions to the letter (the service worked perfectly) with no answer,busy, unavaileable,conditional and touched on every point i could ( explaining again im simply changing the number the vm forwarding goes to) to no avail. really i pulled out all the stops ( i have most expensive device paid full 549 for it, two lines, etc) becauae i REALLY like choosing what vm to listen to. maybe threatening to cancel would have workd but i wasnt goin there and she saw where i was headed. very nice lady but she wasnt budging. very cool service just not worth 600 a year for me.

Originally Posted by gxip

Well actually he can forward it, I got scared when he said I was going to be charged for forwarding calls though. I'm calling again, I guess I confused the rep when I said that I wanted to change the voicemail #, and he confused me when he said that he could only forward the voicemail # to the 813 #...

Thanks for the heads up, I was about to try this and I've had so many issues with them and currently have one ($270+ travel minutes), that I would hate to start another one. Anyway I dunno if they use to give the same warning but the warning he gave me can be used against me in the future if I was to argue about forwarding fees. I'd like to know if anyone who hadn't been charged has started to get charged as well... I'm guessing the 63 dollar charge is pretty recent, going from what you stated before...

[p-slim]

Originally Posted by chronster

see this is EXACTLY what people are saying is going to happen.

For those of you who aren't getting charged, post a screen shot of your bill LOL. I'm gonna call Sprint and tell on you!

kind of sucks for those people but definitely i'm not getting charged call forwarding fees because its not call forwarding, they actually changed my voicemail number. if you can still call your old voicemail after they set it up, then they did not set it up correctly. This is what happened to me my first month also, i had 3.60 charge. I shouldve known something was wrong because i was still able to access my old voicemail and the new one. When I called back and they fixed it, instantly when I called my number, which was of course my old voicemail number, I instantly got a message saying this is not a sprint recognized voicemail, which means it was now set up correctly. Like the post says try at your own risk, anyone who set it up correctly is definitely not getting charged.

[Hafrust]

It's simply a matter of finding the pot of gold...the rep that knows what you're talking about and doesn't care about the policy of not changing it.

[gospelkidd]

Can I set up visual voicemail with Alltel?

[ipclark11]

p slim again thanks for the find and great instructions early on, but i set it up correctly bro. You are absolutely correct it is NOT call forwarding even by their convoluted definition (even the tech told me that)... It worked perfectly for me from jump street. My old sprint vm was long gone and I got the same message you did when you got it working. I just know when i'm running into a brick wall bro. She really had no answers for any of my points but in the end she basically said," Call it what you want...you are getting charged if any of your forwarding or vm settings are changed, understand?" I worked EVERY angle, quoted from your post on sprintusers, the sprint websit,etc...believe me I didn't want to cave. Completely 100% bogus but i'm not winning this battle. I hope you continue your success with this cool app along with everyone else.

Originally Posted by p-slim

kind of sucks for those people but definitely i'm not getting charged call forwarding fees because its not call forwarding, they actually changed my voicemail number. if you can still call your old voicemail after they set it up, then they did not set it up correctly. This is what happened to me my first month also, i had 3.60 charge. I shouldve known something was wrong because i was still able to access my old voicemail and the new one. When I called back and they fixed it, instantly when I called my number, which was of course my old voicemail number, I instantly got a message saying this is not a sprint recognized voicemail, which means it was now set up correctly. Like the post says try at your own risk, anyone who set it up correctly is definitely not getting charged.

[KINYA]

I tried and they told me it is impossible to chang the voicemail number without changing the phone number

[varaff]

Originally Posted by KINYA

I tried and they told me it is impossible to chang the voicemail number without changing the phone number

call back and just say you want to change your default voice mail number.

[p-slim]

its funny because this is so 50/50. Some people like myself and varaff have it working perfectly fine no problems and others like ipclark are running into problems. Sprint really needs to get organized.