OMG!! My keyboard stopped working!!!

[blazinazn]

Originally Posted by Baffles

I've been through this, when I got a phone with a messed up screen. Don't claim asurion, you're limited as to how many claims you can make in a year, so why waste them on a non-Asurion issue?

My first replacement was ordered by my Sprint Store. The second time they told me to go back there and I said it was 50 miles away and asked them to do an advanced exchange, and they did it. That is the technical term for it, "Advanced exchange." So call sprint up and ask them to do it. They send you a replacement phone with a prepaid return envelope, you activate new phone and set it up and throw old phone in envelope and return.

[edit]
Oh yeah, IF you are outside of your 30 days, you can order an advanced exchange online, without talking to anyone: Sprint | Advanced Exchange

Just used the link provided above to order a replacement for mine since the KB stopped working. Had to pay $55. I just hope it's not a refurb

[Mayonesa]

Originally Posted by blazinazn

Just used the link provided above to order a replacement for mine since the KB stopped working. Had to pay $55. I just hope it's not a refurb

when i tried to use that link and typed my address it told me i had a sprint store 15 miles from me... so it wouldnt let me order a new one... told me to go to the store.


so i called sprint and explained what was going on and they send me a new one... im stationed in Puerto Rico right so they cant send it here( dont know why) but the was was shipped to my house in VA and it will be send to me today.

hope i dont have any more problems because its driving me nuts.

any why did you have to pay? i didnt pay anything

[blazinazn]

Originally Posted by Mayonesa

when i tried to use that link and typed my address it told me i had a sprint store 15 miles from me... so it wouldnt let me order a new one... told me to go to the store.


so i called sprint and explained what was going on and they send me a new one... im stationed in Puerto Rico right so they cant send it here( dont know why) but the was was shipped to my house in VA and it will be send to me today.

hope i dont have any more problems because its driving me nuts.

any why did you have to pay? i didnt pay anything

Hmm, that's really strange that it wouldn't let you order it directly from the website like it did for me?!

It said it would charge my sprint acct $55 on my next bill? Not really sure why...At this point, I just want a new phone because I'm tired of using the SIP keyboard!!! My KB has been flaky for the last month but now it's completely dead. A soft reset would fix the problem for awhile but now I get nothing.

I'll gladly pay $55 for a new phone though. I don't have insurance on my phone and I bought it from best buy. Don't know if that makes a difference or not.

[Mayonesa]

yeah it wouldnt let me order from the site, just told me to take it to a sprint store.. oh well

and yeah i have the insurance so maybe thats why. this is my 3rd ppc phone ( 3rd pro as well) so i'll be glad to pay for the insurance, i have learned that along the way.

i actually upgraded to the pro from the mogul because of the insurance. so i didnt pay anything and i didnt have to sign up for 2 more years.

[xilo78]

I had the same issue, the keyboard died on my phone. When I called Sprint they told me I had to make a Assurion claim (Thats B.S.). So i went into the store and the rep ordered me a brand spankin new phone from the manufacturer, since I only had the phone for less than two months. It seems this issue is common on this phone. Makes me wonder if I made the right choice. I like the phone and all but I dont want to worry about malfunctoning again.

[blazinazn]

Originally Posted by Mayonesa

yeah it wouldnt let me order from the site, just told me to take it to a sprint store.. oh well

and yeah i have the insurance so maybe thats why. this is my 3rd ppc phone ( 3rd pro as well) so i'll be glad to pay for the insurance, i have learned that along the way.

i actually upgraded to the pro from the mogul because of the insurance. so i didnt pay anything and i didnt have to sign up for 2 more years.

Will you let me report back once you get your phone and let me know if it's refurbished or not?

Thanks.

[Mayonesa]

Originally Posted by blazinazn

Will you let me report back once you get your phone and let me know if it's refurbished or not?

Thanks.

my 2nd tp is refurb, the one i have now... the one im about to get is new from what i was told. when i called i asked if i could get a new one since this would be my 3rd tp. the person told me she would add a note on the order but couldnt promise i would get a new one...


from what my wife told me, it is a new one. i will check when i get it.

[rekphiv]

I had the same issue with my first TP with sprint, Seemed to have happened after the phone flew against the wall (dont ask..... it wasnt ME who did it. I have a retarded friend who cant hand a phone 2 feet and decided to throw it.) Anyway, I took it to sprint, they soft reset, then did a hard reset, They told it it was working, I go to the store, and of course its not working, And the awesome part is that they deleted all my numbers and decided not to back up anything! yay. thanks sprint. I enjoyed having 7 years of numbers deleted. So i *****ed untill I got a new in box touch pro. It worked.

[chaos2137]

Originally Posted by xilo78

I had the same issue, the keyboard died on my phone. When I called Sprint they told me I had to make a Assurion claim (Thats B.S.). So i went into the store and the rep ordered me a brand spankin new phone from the manufacturer, since I only had the phone for less than two months. It seems this issue is common on this phone. Makes me wonder if I made the right choice. I like the phone and all but I dont want to worry about malfunctoning again.

I must add my story to the mix of touch pro whoa's , i recieved my spankin new phone in feb. i proceeded to do what we all do, see what it had under the hood as far as stock goes, then .......who am i kidding, hell i flashed the crap out of it just because i remembered how fun it was to do on the mogul. then 29 (count them) 29 days later the freaking keyboard dies like a young boys spirit at micheal jackson's house or a catholic priest's alter (you pick, same result either way) so i call sprint and they send me a new phone the very next day=D> well that was alot of smoke up my A** because they stuck me with the new phone bill and i sent it in weeks ago, now i have had this "new" pro for 17 freakin days and guess what happens this morning.....the bastard keyboard dies!!! i have got this thing finaly perfect, all tweaked out every optimization you can shake a stick at. perfect and in pristine condition, if they made baby pampers for these phones i would have stock in it, but nope. so i call sprint again, and after talking to the united nation's in operators i finaly get someone who speaks english (kinda) this bastard tells me i am covered for theft, water damage or lost equipment and cannot cover me if it's not damaged......WTF!!! so i tell him if that's the case i can throw it in the freaking toilet because it's a piece of **** and it will definately be damaged then. (I've got his attention now) he tranfers me to a supervisor and i proceed to tell him that i have had it for 17 days, i need a replacement and to take off the bill for the last replacement because i'm not paying 600 bucks for basicly a diamond with baggage. he processes my cliam and i power down from super saiyen level 10 and allow him to live. but then he tells me that i will be charged for this replacement if i do not return the broken one.......so that means i now have a $1200.00 bill and a jacked up phone!!!!! does anyone feel my pain and anger???? on a serious note, i think we really must look into a solution for this common problem, is flashing our phones causing this. opinions?? please let me know

[phelony]

I had this isuues on my last tp {im on number 4 now}

I called sprint and asked to be transferred to advanced tech support ....
I told the lady what was happeneing and she ordered a new tp be sent to me since this is a known issue
No problems with my new one
whats ur build date just out of curiosity?