Back Order Status
 

Was wondering if anyone has any updates on their Touch Pro replacement that was on back order status? I was told last week that my replacement was on back order, and they didn't have a solid ETA...

Re: Back Order Status
 

I called today and Sales Support told me another 7 to 10 days. I also asked if they can place the order for me so that at least it is pending and was told they can't process any orders for TP

Re: Back Order Status
 

Ordered mine 3 weeks ago and just got my replacement yesterday.

Re: Back Order Status
 

whats the condition of the replacement? ive been hearing some horror stories!

Re: Back Order Status
 

got one in 3 days from asurion

Re: Back Order Status
 

any other updates on this? thanks

Re: Back Order Status
 

same here, and it wasnt even a refurb...

Re: Back Order Status
 

A sprint rep i talked to said there next shipment is supposed to get in dec 21

Re: Back Order Status
 

Thank you. Did they say what's causing such a long delay?

Re: Back Order Status
 

Ordered my replacement through Sprint 1 and a half weeks ago and got it yesterday.

Re: Back Order Status
 

Umm Christmas season...Sprint's playing coy. Watch a bunch of these get released closer to Xmas week.

Re: Back Order Status
 

What number did you call? I have been calling order support for the past 2 weeks and they tell me its unavailable. Thanks!

Re: Back Order Status
 

My replacement was ordered the day of my post, and I received it last night. Build date is 11/24/08, brand new unit. Some subtle differences right out of the box include:
- there are holes stamped on the entire ear piece, not just the right side.
- the 'END' button side of the bottom is slightly lower than the screen.
- looks like it is a tighter fit between the keyboard slide and the top of the phone.

Haven't activated it yet, going to go to Ghost Armor and have them remove the skin from my old unit and move to the new unit. Then I will know about the heat issue when using multiple communication items.

Re: Back Order Status
 

What department did you call? Do you have the number? Thank you!

Re: Back Order Status
 

just called retentions and got the same answer. It's out of stock call back next week.

Re: Back Order Status
 

weird I have gotten 3 phones in the past 8 days. 1 for my pops and 2 for me

Re: Back Order Status
 

can anyone please provide information on which department to call to get a replacement?