How to keep e-mail on the server
 

Hi, need some help with touch pro e-mail settings. I want to keep a copy of the e-mail on the server (gmail). I have set it up on gmail settings to keep a copy if accessed through POP. But on the touch pro, the only option I have if I delete a message is to "send to server trash" or "delete off server". Isn't there an option where I can keep the email on the server because after I delete the email from my phone and check my email online, the messages are on gmail "deleted messages" label (this label, I guess, was automatically created, not by me), it's not on trash, but it's not on my inbox which is where I want to see it. Any help highly appreciate it. Thanks.

Re: How to keep e-mail on the server
 

You may find imap is a better option than pop.


But, if you use POP, make sure the POP settings on gmail is : When messages are accessed with POP "Keep copy on server."

Re: How to keep e-mail on the server
 

I have the settings on gmail like that. But still, before on my other phone I there was the option to keep email on server, now there is none. I guess this might be the reason why this is happening. Only options on the phone are "send to trash" or "delete off server".

Re: How to keep e-mail on the server
 

did you check the get settings from internet?? because there should be an option under advance server or something like that to keep on server when setting up on the TP

Re: How to keep e-mail on the server
 

I use imap for my gmail on my touch. I can check my mail from my phone and they mail is still there and then downloads to outlook when I get home on my laptop. Or check it via web the messages are still in the inbox.

Re: How to keep e-mail on the server
 

what do you mean by get settings from internet? This is in advance setting in the Touch Pro Mail Options...this is where it is supposed to be if that is what you are talking about, if not please explain. In my advance setting for e-mail and what to do to the e-mail in the server after deleting on phone it only says "Move them to server trash" and "delete them off the server"

This is the path where I check to change the options
Mail-->Menu-->Account--->Options--->Send/Receive Schedule-->Advanced Settings--->When deleting messages:

the only options I get are the 2 listed above, I know for the mogul there is an option to keep mail in server or something similar. Not in here, and now even though on the server I have it set up to keep mail in inbox when used via POP, it still sends the mail to a "deleted messages" folder and disappear from my inbox and I have to put it back in the inbox if I want for it to be there.

Re: How to keep e-mail on the server
 

when setting the email account up on the phone did you see a screen like this?, if not you have to get to this screen on the phone.

Re: How to keep e-mail on the server
 

Ok, I just deleted my accounts(2) and set it up with imap...i hope this problem doesn't happen now. But I still see only those 2 options on the phone. I just sent myself a test email and deleted it from the phone, I'll see what happens on my gmail acct. What's the difference anyways between POP and IMAP? Thanks.

Re: How to keep e-mail on the server
 

Ok, appears that nothing changes on my gmail account online when I delete from phone now...good. thanks a lot for all your help.

Re: How to keep e-mail on the server
 

Well, I just check and it appears that it is still deleting the items on my gmail acct. I would like to know how can I set this up so that when I delete the items from my phone, there will still be a copy on my gmail account. I used to do this before. Don't know how I can do it on this phone. Thanks. I'm using IMAP now.

Re: How to keep e-mail on the server
 

I can get to that screen, only that I don't see any option to keep email on server. Only "delete them off server" or "Send to server trash"...server trash mean it is keeping on the server? Before I could select "keep mail copy on the server" and my email would still be in my inbox, not on some "deleted items" folder trash or anything like that.

Re: How to keep e-mail on the server
 

imap messages are left on the server by default. POP downloads all messages, including spam. There are advanced settings, you just need to find them. Both on Gmail options, and on your phone. There is a box on the phone to check to delete messages off server when exiting. Or you can leave them on the server.

Re: How to keep e-mail on the server
 

Ok, this problem still happening. This is what's going on. I just set up my GMAIL accts on my Htc touch pro (IMAP). Everytime I delete one of the email from the phone, it deletes the item from my gmail inbox (online) and put it under a "deleted items" label on gmail. YOu can see the image below. On the left, you will see the new label called "deleted items". My deleted items from the phone will move from inbox to there. Is it supposed to work that way? I would like to keep the emails on my server's inbox, not somewhere else. I had it set up POP, now IMAP and still the samething happened both ways. On the phone, the only settings I have are "delete them from server" or "Move them to server trash", no other option. At the moment, I have it on "Move them to server trash" and it is sending the deleted items to that "deleted items" label on gmail. I guess it's not on gmail's trash, just on "deleted items" label and not on my inbox so I guess unless I delete them from the "deleted items" label, they won't be deleted, i hope. Or will they automatically be deleted from there?

My IMAP setting on gmail are on the pic below, plus you can see the "deleted items" label on the left.

Re: How to keep e-mail on the server
 

You will need to find the advanced settings on the mail client for the phone. I got rid of my phone so I am limited, but I did have it the way you are talking about.

Re: How to keep e-mail on the server
 

mine does this also. NO matter which option is selected. My outlook will always find the new messages from gmail, even if i delete them.

Re: How to keep e-mail on the server
 

If you check all mail on the gmail account it will still be there, which is why outlook will still download them.

Re: How to keep e-mail on the server
 

Those are the advanced settings on the phone. The only options of what to do with the deleted items are these "delete them from server" or "Move them to server trash".

Re: How to keep e-mail on the server
 

so are you saying that when it sends the deleted item on the phone to the deleted items on gmail, that gmail will keep those items there until I delete them. Because when I delete them on the phone, they are moved from the gmail inbox to the deleted items folder in gmail and when I click send/receive on the phone, I don't get those items again on my phone so I guess that might be the reason they are moved from inbox.

Re: How to keep e-mail on the server
 

that is exactly it. I actually want mine to delete off the server for ever when I delete them from my phone, but no matter which option i select, my main outlook on my computer will always download them now even if i delete them with my touch pro. When I had the mogul it didn't do this, if i deleted them off my phone, outlook at home wouldn't find it. I wonder if this is gmail or the phones, maybe I should activate my mogul and try it.

Re: How to keep e-mail on the server
 

Ok, thanks.

Re: How to keep e-mail on the server
 

I am using IMAP IDLE with Flexmail for gmail access on my phone...IMAP IDLE basically allows you true push email capability, akin to BB service...when I delete from my phone, I don't get the "deleted items" tag...I used to before flexmail if I recall...now when I delete from phone, the messages are deleted from inbox, but are in my "all mail" folder within gmail, without any particular label attached to them...ie they do not go to the trash...they are merely archived...

Re: How to keep e-mail on the server
 

Don't bother, I already tried it.

For some reason, the Titan/Mogul/xz xv6800 gives you the "don't delete from the server" option. The TouchPro does not have that option for some reason (all mine says also is "move to server trash")

~John

Re: How to keep e-mail on the server
 

Mello, Here is what you need to do, delete the account off of your phone. Setup the new account and where is asks for your email address on the first screen type in whatever your email address is @mail.com. Leave out the g in gmail at this point. Then follow the setup until it asks for the incoming and outgoing servers, then put in gmails information. Then under advanced it will give you the option to keep on server. When it asks for the username and password for the second time, thats when you put in the correct email address and password. That should work for you, just created a gmail account and tested it.