first off i work at sprint... my log in is my real name and i work for a store in MA... so let me just begin by saying im not flaming you or anything but these are the facts... you went to a 3rd party dealer and bought a product from them for whatever the reason be it price, convenience of location etc, whatever but you did not give sprint your business on the phone... sure you pay a monthly bill to them and i agree that it should have been exchanged a while ago but we are a CELL SERVICE PROVIDER NOT A MANUFACTURER. If i buy a nissan from a non nissan dealer i guess i cant really get mad at nissan if something fails, sure it is there product but i should have went and gave them my business and got the warranty from THEM not a third party warranty. Also it is the responsibility of the store you purchased it from to replace defects if so stated within there return policy... ill be honest im not sure of BB's policy, however i beleive they will cover it... as for the out of stock issue, it is a popular phone and they have been out of stock in my area as well so i know the pain you are going through because we see customers in the same situation as i work in a service and repair center. what we have been doing is if the purchaser had bought it from a corporate sprint store we have been promising to honor the 30 day exchange past the 30 days, which is what i would say BB should offer you, but again i dont make those decisions. also the fact that the local sprint store is 30 mins away? its 30 mins man... you just bought a $600 device and you cant go 30 mins to get something fixed? its 30 mins man, sprint cant build stores every 15 miles, not even wal mart can do that!(altho there are alot of them) im not sure why no one was answering the phone at your local sprint store but i know my store gets extremely busy and sometimes we can not get the phones as quickly as wed like to, and trust me reps in stores make money on sales so beleive me when i say everytime they answer the phone it is an opportunity to make money and i know everyone wants to make money. as for the whole palm treo thing im not really too sure what was up without getting into details but if you had bought your treo at BB again same thing, 3rd party retailer not sprint. bottom line if you want to make it easier on yourself just go to the sprint store and see if the manager there will take care of you. also like
mr8820 said being polite sure goes along way... dont come at the reps/managers at the store like they did this to you, they didnt sell you the phone someone at BB did. and from experience when a customer comes at me like that depending on the situation i will either BEND the rules in there favor or not. politeness will more than likely get you a new phone if they have one in and are willing to exchange it for you, however keep in mind that if the manager goes by the book you will be in need of heading back to BB for the exchange in which case ask for the manager of BB mobile and see if he will honor it past 30 days if need be. in the mean time i would do and ESN swap to a working phone... not the best situation to be in but you can then make phone calls, which is the point of a cell phone. i would then see if BB or Sprint store manager would credit you for the time you werent able to make calls... do not expect a full credit as it is not sprints responsibility to come to you, as this could have been probably taken care of if you had just made the trip out there to begin with. again not a flame just my point of view... take it for what its worth nothing more nothing less...
also the views statements above does not reflect any view points of sprint and or any of there affiliates, this statement clears them of any possible liabilities and or ramifications, again strictly my views as human being...
just get up and go to the store, as far away as 30 mins might be for you most people drive that to get to there local Mall, movie theater, favorite restaraunt etc etc.
SORRY FOR THE TEXT WALL!!
11-23-2008, 01:15 AM
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