Re: Exchanging at BestBuy?
 

I was just on the phone with sprint tech support for a consolidated 3-3.5 hours trying to get my data back up and running after swapping my phone this past Wednesday and we were successful. Give it a try!

Re: Exchanging at BestBuy?
 

They did the same for me when I had my 800w replaced. Just needed to bring the phone in, she took out the new phone from the box, gave it to me, and put the dead 800w in the new box.

Re: Exchanging at BestBuy?
 

I am going to try and hard reset my phone. I have already tried setting my profile to 1. The problem with call sprint is I only have a cell phone and tech support needs me to call from another phone. I have chatted with sprint on their website, they always tell me they are having issues with their network and there's no eta on a fix.

What did Sprint have you do?

Re: Exchanging at BestBuy?
 

More than likely they had him reset his data profile and then pushed it back out from their end.

After your hard reset, attempt to connect to the web. If you cannot, go to Start -> Settings -> System -> Update Profile. Hopefully, it will pull your profile. From there, attempt to access teh web again. If it is still not working, check the profile.

Re: Exchanging at BestBuy?
 

Yeah, the only reason I was able to talk to them on another phone is because I am house-sitting for a friend and they have a landline, or else I would be in the same boat as you. I did a hard reset on my phone, while on call with the sprint support and she scolded me a little bit for not running it by her first lol, but the hard reset didnt help anyways.

I can't remember everything she had me do, but there was a lot of going in and changing numbers, trying different paths to connect to the internet, etc. The last thing that worked though was going in and changing my MSID, I believe, to a different number than my phone number. She explained that when people call my number, they actually connect to that new number that tells the tower to connect them to my phone. Or something of that nature...

Re: Exchanging at BestBuy?
 

Oh yeah, you reminded me of some other stuff. She had me try this probably 15 times and it didn't work. She said they usually change people's plans then change it back, but couldn't do that with me since I have a SERO account so she tried turning me off then re-activating me - didn't work. Everytime I made a change though she had me reset the data profile and I got an error, except for the last change. So if you do make a change of some sort and want to test it, just do as basilray said and if that goes through, you should be good.

Re: Exchanging at BestBuy?
 

I forgot about Skype, so I finally called tech support. I didn't mean for this to go off topic. The tech support provisioned my account and the profile update finally worked. I already tried all those things. I'm glad Skype allows free calls on 800 numbers. The guy I talked to had great customer service, my computer crashed right after I gave him my name and he called my cell phone.

Anyway, I hope anyone else that exchanges their phone doesn't have any activation problems.