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-   -   Anyone having delayed text messages on their TP? (http://forum.ppcgeeks.com/showthread.php?t=45817)

SurfDan5 11-20-2008 09:56 PM

Anyone having delayed text messages on their TP?
 
I've had my TP for 2 days now and my text messages that I've been receiving majority of the time always seem to be time stamped an hour prior to when I actually recieve them. Is anyone having this issue? Is there anything I can do to fix this problem? This is really annoying!!!:angry7:

Nagual 11-20-2008 09:58 PM

Re: Anyone having delayed text messages on their TP?
 
That may not necessarily mean you're actually getting them late...I seem to be getting voicemails early.

lionspride 11-20-2008 10:01 PM

Re: Anyone having delayed text messages on their TP?
 
Does anyone have the problem where the screen jumped back to home when you slide out the keyboard to start typing in the text, or the phone changing the time for your time zone? Also does anyone have gyrator working on their pro, mine wont work for anything. Keeps saying problem with gyrator.exe

SurfDan5 11-20-2008 10:01 PM

Re: Anyone having delayed text messages on their TP?
 
Mine is actually arriving late. I had someone text me an hour before they were going to come over to my apartment and they arrived and asked me if i got their text. An hour after they arrived we were chilling at my apartment and their text message came in asking if they could come over. I've been having this issue for the last 2 days and its getting annoying.

TurboFool 11-20-2008 10:02 PM

Re: Anyone having delayed text messages on their TP?
 
This would have nothing to do with your phone, then. I'd suggest calling Sprint and having them reset the text messaging on your account.

Gh05t 11-20-2008 10:04 PM

Re: Anyone having delayed text messages on their TP?
 
its happened to me a couple of times but the majority of my texts arrive at the time of the timestamp.

SurfDan5 11-20-2008 10:05 PM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by TurboFool (Post 532867)
This would have nothing to do with your phone, then. I'd suggest calling Sprint and having them reset the text messaging on your account.

I'm going to have to do that. I can't have my text messages arriving an hour or more late like this. It makes me wonder if I'm even getting all my texts. My reception is pretty good in my apartment.

SBR_L3GION 11-20-2008 11:12 PM

Re: Anyone having delayed text messages on their TP?
 
my text are having a slight lag but thats because im normally texting about 5 or 6 people at the same time and I have a very high number of text last month i believe i had over 15000 texts so a little lag is to be expected but what i am missing is calls.

captblaze 11-20-2008 11:15 PM

Re: Anyone having delayed text messages on their TP?
 
no sms lag, but sometimes my picturemail lags and i get a fatal error message. the peculiar thing is despite the fatal error message the picturemail gets sent

sp0nge 11-20-2008 11:16 PM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by SurfDan5 (Post 532865)
Mine is actually arriving late. I had someone text me an hour before they were going to come over to my apartment and they arrived and asked me if i got their text. An hour after they arrived we were chilling at my apartment and their text message came in asking if they could come over. I've been having this issue for the last 2 days and its getting annoying.

Its a problem all over the network. Some are late and some repeat. Yes it is annoying!

land2634 11-21-2008 12:25 AM

Re: Anyone having delayed text messages on their TP?
 
Here in San Angelo, TX, I can confirm that myself, my wife, parents, and brother (total of 5 people) are getting texts from each other hours after they were sent. This started today and caused a lot of confusion. Any chance this is a massive network issue?

Nagual 11-21-2008 12:32 AM

Re: Anyone having delayed text messages on their TP?
 
If you want to start a conspiracy, lately there have been sporadic outages in various places, also the semi-long YouTube outage, so maybe these things are related. But people have a tendency to see connections where there are actually none, so who knows. With telco companies you rarely or ever get straight answers and admissions about these kinds of problems when they happen unless they make the news. Sprint is hardly alone in this.

land2634 11-21-2008 12:37 AM

Re: Anyone having delayed text messages on their TP?
 
Well, I do know they professed to have a citywide data outage last week here. They said it affected everyone, but it seemed to only affect those that had new Touch Pro's.

8notime 11-21-2008 02:01 AM

Re: Anyone having delayed text messages on their TP?
 
I've never experienced the kinds of delays with previous phones that I'm noticing with the Pro. I think it's a problem with the radio personally. I also notice my voicemail notifications being 20 minutes delayed or longer at times.

eryeal 11-21-2008 02:01 AM

Re: Anyone having delayed text messages on their TP?
 
Perhaps I can help a little - this was a big problem for me ever since I got the TP - never had the problem with my prior Mogul. I get a lot of texts, and they started rolling in all throughout the night, even though they were sent in the afternoon. Some I received instaneously - others delayed by up to 12 hours.

Called Sprint Tech Support - first person just had the same "network outage" excuse, gave me a $60 credit, and refused to do anything else.

Called right back, demanded to go to the next level of Tech Support (level 2?) - finally got someone that actually wanted to help - and said the network outage was BS and has nothing to do with text messaging (!). Spent 2.5 hours on the phone with them. While they couldn't help me at first, they then went to their supervisor (level 3?) - and they had the solution that even this person hadn't heard of. He immediately knew the problem - said there was basically a "text message clog" in my routing, and they have a command that runs a "text message plunger" (I couldn't make this up if I tried) through the routing to my phone. Immediately worked - text messages became instantaneous and no further problems - old text messages came in right away as well - success!

I can also tell you the following did NOT work that tech support tried:

1. Changing the routing number on the phone
2. Resetting the phone
3. Turning off and then turning on SMS's on Sprint's side
4. Re-entering in account and plan information and/or resetting plan
5. Updating the profile

Unfortunately they didn't really give me the technical details - but I think if you consistently have this problem, you need to work your way up the tech support chain to get some of the uber-knowledgeable people.

reekolu 11-21-2008 03:33 AM

Re: Anyone having delayed text messages on their TP?
 
I don't get them an hour late, but it's definetly not immediate. If I send one to myself I get it about 5 to 6 min. later. It was like that with the Mogul and now the Touch Pro, so it's not device specific, it's Sprint's network.

8notime 11-21-2008 07:31 AM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by eryeal (Post 533268)
Perhaps I can help a little - this was a big problem for me ever since I got the TP - never had the problem with my prior Mogul. I get a lot of texts, and they started rolling in all throughout the night, even though they were sent in the afternoon. Some I received instaneously - others delayed by up to 12 hours.

Called Sprint Tech Support - first person just had the same "network outage" excuse, gave me a $60 credit, and refused to do anything else.

Called right back, demanded to go to the next level of Tech Support (level 2?) - finally got someone that actually wanted to help - and said the network outage was BS and has nothing to do with text messaging (!). Spent 2.5 hours on the phone with them. While they couldn't help me at first, they then went to their supervisor (level 3?) - and they had the solution that even this person hadn't heard of. He immediately knew the problem - said there was basically a "text message clog" in my routing, and they have a command that runs a "text message plunger" (I couldn't make this up if I tried) through the routing to my phone. Immediately worked - text messages became instantaneous and no further problems - old text messages came in right away as well - success!

I can also tell you the following did NOT work that tech support tried:

1. Changing the routing number on the phone
2. Resetting the phone
3. Turning off and then turning on SMS's on Sprint's side
4. Re-entering in account and plan information and/or resetting plan
5. Updating the profile

Unfortunately they didn't really give me the technical details - but I think if you consistently have this problem, you need to work your way up the tech support chain to get some of the uber-knowledgeable people.

My story is almost exactly the same as yours only I never have found the right person to fix this. I've been with Sprint since the beginning of time and this is the first phone, that offered true text messaging, that I've seen this with. I would encourage people to open up text messaging and send themselves 10 messages in a row and see how fast they trickle in. Mine take hours at best.

staubio 04-12-2009 08:18 PM

Re: Anyone having delayed text messages on their TP?
 
I think this is certainly phone related, though it may be Windows Mobile related. I had three generations of Treo before I upgraded to the Touch Pro and this is the first time I've had widespread issues like this. This can't be a network problem exclusively.

I'll have to see if I can get this elusive plunger treatment. Problem is, the phone shouldn't have changed this.

DiamynzNPearlz 04-13-2009 09:04 AM

Re: Anyone having delayed text messages on their TP?
 
Not just on my TP, but I also had the delay on my Mogul. The network coverage in my apartment isn't the best but its pretty annoying.

saiyen2012 04-14-2009 01:33 AM

Re: Anyone having delayed text messages on their TP?
 
this text delay problem just starting happening to me again for the 2nd time. I called sprint today and they stated that this is a nationwide problem. But my brother,girl and about four of my friends live within block from each other and I'm the only one to have this problem. First time was in January and it went on for about a month. Sprint needs to step their game up on this.

codybear 04-14-2009 01:46 AM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by SBR_L3GION (Post 533008)
my text are having a slight lag but thats because im normally texting about 5 or 6 people at the same time and I have a very high number of text last month i believe i had over 15000 texts so a little lag is to be expected but what i am missing is calls.

Haha, I use to text that much when I had a keyboard and was in highschool.
My record was 15,000 outgoing in two weeks!! not counting incoming texts either! I sure did get some good ed-jew-muh-kay-shun in highschool. :D

*Sorry for off topic post.

remoc8116 04-14-2009 12:29 PM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by SurfDan5 (Post 532865)
Mine is actually arriving late. I had someone text me an hour before they were going to come over to my apartment and they arrived and asked me if i got their text. An hour after they arrived we were chilling at my apartment and their text message came in asking if they could come over. I've been having this issue for the last 2 days and its getting annoying.



Sprint is having some issues with the network right now, I have been on the phone for 2 days with them and it appears a ton of people are having the same issues....Hope this helps

suavestats718 06-21-2009 06:51 PM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by eryeal (Post 533268)
Perhaps I can help a little - this was a big problem for me ever since I got the TP - never had the problem with my prior Mogul. I get a lot of texts, and they started rolling in all throughout the night, even though they were sent in the afternoon. Some I received instaneously - others delayed by up to 12 hours.

Called Sprint Tech Support - first person just had the same "network outage" excuse, gave me a $60 credit, and refused to do anything else.

Called right back, demanded to go to the next level of Tech Support (level 2?) - finally got someone that actually wanted to help - and said the network outage was BS and has nothing to do with text messaging (!). Spent 2.5 hours on the phone with them. While they couldn't help me at first, they then went to their supervisor (level 3?) - and they had the solution that even this person hadn't heard of. He immediately knew the problem - said there was basically a "text message clog" in my routing, and they have a command that runs a "text message plunger" (I couldn't make this up if I tried) through the routing to my phone. Immediately worked - text messages became instantaneous and no further problems - old text messages came in right away as well - success!

I can also tell you the following did NOT work that tech support tried:

1. Changing the routing number on the phone
2. Resetting the phone
3. Turning off and then turning on SMS's on Sprint's side
4. Re-entering in account and plan information and/or resetting plan
5. Updating the profile

Unfortunately they didn't really give me the technical details - but I think if you consistently have this problem, you need to work your way up the tech support chain to get some of the uber-knowledgeable people.




they make you fill out a ticket and you tell them your problem which would be texting delays cuz i have the same problem and they send that ticket out to one of their engineers and within three days there suppose to get back you and let you know i did this once never got back to me the engineers its been a week so im trying again and i told them to pass me thru to a level three supervisor and theres no such thing besides doing this ticket

abcdefg!123 07-02-2009 09:04 PM

Re: Anyone having delayed text messages on their TP?
 
I got a diamond and i had the same prob. what made it work was goin Start>Settings>Personal>Phone>Roaming(Get Settings)>Sprint Only

grt8neaphew 07-02-2009 10:16 PM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by abcdefg!123 (Post 1011526)
I got a diamond and i had the same prob. what made it work was goin Start>Settings>Personal>Phone>Roaming(Get Settings)>Sprint Only


i dont have roaming lol. but i went under network service and i have standard clicked and defualt clicked. should it be under there?

Nagual 07-03-2009 03:18 PM

Re: Anyone having delayed text messages on their TP?
 
The problem has gotten extremely bad for me in my residence. Up to 13 hours delay, also calls going straight to VM sometimes.

A Sprint tech over the phone helped me do some adjusting on my phone, but it persists. I got so mad I complained to Sprint over ecare and they gave me a large credit off my next bill, which is nice, although I think they need to service their tower and/or network.

Another nice thing is that the tech gave me my MSL, so I decided to do the slot cycle trick. And switched to Sprint only as suggested above. But I wonder if it'll make any difference.

abcdefg!123 07-05-2009 12:48 AM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by Nagual (Post 1012730)
The problem has gotten extremely bad for me in my residence. Up to 13 hours delay, also calls going straight to VM sometimes.

A Sprint tech over the phone helped me do some adjusting on my phone, but it persists. I got so mad I complained to Sprint over ecare and they gave me a large credit off my next bill, which is nice, although I think they need to service their tower and/or network.

Another nice thing is that the tech gave me my MSL, so I decided to do the slot cycle trick. And switched to Sprint only as suggested above. But I wonder if it'll make any difference.

Yea well switching it to "sprint only" worked for about a day. Now I'm back to gettin texts late and i have to call my vm to get em.

Nagual 07-06-2009 04:46 PM

Re: Anyone having delayed text messages on their TP?
 
Quote:

Originally Posted by abcdefg!123 (Post 1014949)
Yea well switching it to "sprint only" worked for about a day. Now I'm back to gettin texts late and i have to call my vm to get em.

I am forced to force roaming in order to get calls/VMs/txts on time. Even flashing to a newer phone radio hasn't helped. Other day I got missed calls, late VMs and txts that were 4-14 hours late. :(

It may be time soon to persuade Sprint to get me a complimentary Airave. Although signal has always been kind of weak in my residence I think the recent surge in Sprint popularity has just made things worse for me.


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