Originally Posted by Exil3d (Post 520407)

Ya.. I dont like it how some do cheat the system. Whatever the case is, everyone has to remember that if Sprint goes down. We all go down. And we all all stuck with bricks.

Originally Posted by Phreddo (Post 522469)

No, we all get stuck with Verizon and $40/mo smartphone data plans.

Originally Posted by SprintTouch08 (Post 521471)

the issue with that is yes, if you have insurance/TEP sprint IS required to make sure you have a working phone by your TEP contract (separate from the 2 yr wireless agreement which offers no such assurance).

The real answer is that they are not REQUIRED to give you a pro for problems with a mogul. Can they? sure if they choose to, but if they reject it you have no right to be pissed like you deserve it. They have clear policies how they replace phones under TEP and if goes: refurbs first, then a new out of box, THEN comparable model IF they choose to do so.

My major issue with some people is they EXPECT an upgrade to a new model because theyve been through 3 or 4 refurbs. Well guess what? thats the system you signed up for. there is NO system that gives automatic new out of box phones or upgrades when theres any issue with your current device- simply doesnt exist.

So in closing, if they offer a refurb you get a refurb. You can ASK for something more to be done or a Pro but they are not REQUIRED to do so. theres a huge difference here people are missing between what Sprint CAN and HAVE TO do,

Originally Posted by chronster (Post 525256)

sprint won't go down. It might trip and stumble slightly, but it'll be caught by TMobile and the two will make love under a tree in a field in the warm summer rain.

Originally Posted by chronster (Post 525256)

sprint won't go down. It might trip and stumble slightly, but it'll be caught by TMobile and the two will make love under a tree in a field in the warm summer rain.