How many people have already scuffed up their TP

[dashiot]

Originally Posted by wytecaztle

Go to the Sprint Repair Center they are replacing them FOR REFURBS only they will order you one with or without ins. hit the Thanks if you found this useful I know many of you will.

I've recently been upgraded from a RCC to Tech in my store, so I can do you one better. As of current(maybe just my area), we do not have any refurb/reman TP in stock. Per an email, we are straight(outright) exchanging TP's for drop damage regardless of ins or not. Only if we do not have any instock will we order you one and then you may get a refurb/reman depending on what first available at the warehouse.

DAMN I'm glad they can't find out what store I work for!! LOL

[Twinsen]

Nope!

[Baffles]

Wait, why the **** is sprint replacing drop damaged phones for free? Isn't it expected that dropping damages a phone, and is a no no?

[dashiot]

Originally Posted by Baffles

Wait, why the **** is sprint replacing drop damaged phones for free? Isn't it expected that dropping damages a phone, and is a no no?

I feel your pain, each time I exchange one out for a corner scuff, it cuts DEEEEEP. Knowing that the customer only wanted it cause it is the latest thing out, wont pay the $7 for ins, but upset and saying we make cheap $600 phones. So I read a lil more behind the email and the reasoning for the exchange policy is the "chrome finish" of the phone. We are taking the hit, IMHO, due to the lost of appearance of such a great phone cause the user was too busy messing around or whateva. I'm not gonna speak on it much cause it p***es me off thinking that I have to work tonight and know I will be exchanging out BRAND NEW TP's not for defective reasons but just because it has a F'N "scratch".

So in short, this is the reason that in most markets the TP is on back order and a true 30 day issue may land you a $600 REFURB/REMAN.

...stepping off of the soapbox

[superevilllama]

oh funny. so it seems that the other post around here about sprint replacing phones due to damage was correct.. and everyone put them down saying they were lying. Yes its a little wierd and yes I don't understand why they are doing it either but it seems we all have a habit of putting people down and ripping them to shreds when someone posts something a bit out of the ordinary. Perhaps we need to stop that, or we may not get intelligent information like this again.

just random thoughts.

[Baffles]

Well you have to admit, something as asinine as replacing drop damaged phones is totally out of the ordinary. But hey, I have a random chunk missing out of my chrome for apparently no reason, so maybe I'll go get my new phone too. Is the new wave of touch pro any better than the last? I bought one on launch day, no major issues.

[superevilllama]

Originally Posted by Baffles

Well you have to admit, something as asinine as replacing drop damaged phones is totally out of the ordinary. But hey, I have a random chunk missing out of my chrome for apparently no reason, so maybe I'll go get my new phone too. Is the new wave of touch pro any better than the last? I bought one on launch day, no major issues.

no it is a little wired.. definitely.. well I have one being shipped to me so I will let ya know.

[clockcycle]

I keep mine in my pocket inside of a bear,bunny,cat,doggie print "sock" for 6mo baby's.. Clean and in excellent condition still.

-CC

[poonam316]

I dropped mine while it was in the case it came with. The bottom is open and those corners scratched. I was devestated! I went to sprint and bought the case they offered. No exchanges here... although I am tempted.

[pacmantom]

I dropped mine cord got snagged by the chair and hit the floor knocking the back off. Scratched the top left a little bit. I wanted to keep it nice and scratched free but not going to worry about a little one.