How do I track an order from sprint retentions?
 

I was given an order number for my touch pro from the retentions department and I can't find where to track it on the Sprint site:


My order number: #DM14-X-XXXXXXXX

Re: How do I track an order from sprint retentions?
 

Right on the front page of sprint.com there is a link that says "My Order Status." :-P

http://www.sprint.com/personal/wirel..._MyOrderStatus

Re: How do I track an order from sprint retentions?
 

Thank you very much :)

Re: How do I track an order from sprint retentions?
 

No, I think they gave them the "order id" which is different. If you go into your account under billing history and click order history, you'll get that DM number. It can't be tracked that way via the sprint site. Call 1-866-789-8292 tell them that number, which is your "order ID", not your "order number" and ask them for the order number. In the past I've usually been able to get a tracking number from them as well. They usually have the info before sprints site updates it.

Re: How do I track an order from sprint retentions?
 

How much did you get the phone for if you dont mind me asking? I was able to get mine for $279 then $100 MIR. But I might try calling again for another one of my lines.

Re: How do I track an order from sprint retentions?
 

I was able to pick it up for $579 - 75 (one year upgrade) + $380 account credit bringing the cost to $124 :headbang: Got to love retentions!

Re: How do I track an order from sprint retentions?
 

Whoa! Howd you get $380 credit??? Sorry i know off topic.

Re: How do I track an order from sprint retentions?
 

Sorry, wrong. Aside from being able to just try it, I have 2 orders I am tracking that start the same way. :-P

Re: How do I track an order from sprint retentions?
 

I normally call 2 days after the order to get tracking #s. But this time around they sent me order shipped confirmation with tracking.

Re: How do I track an order from sprint retentions?
 

Well to make a long story short. I was online using sprints live internet chat and asked how much the touch pro would cost for my line. I was told that it would cost me a total of $124.99 (the rep misquoted me) and the rep put a note on my account for that price. I visited a couple stores and called telesales a few times and they wouldn't honor the account note. I called up retentions and talked to them a few times and they pushed my order through today.

Re: How do I track an order from sprint retentions?
 

Lucky B@$t@rd...lol. I was too excited to get it so I just agreed for the price they gave me. I still have a treo 800w that they gave me for $80 that I can sell anyways.

Re: How do I track an order from sprint retentions?
 

:mrgreen: They didn't want to agree to the note in retentions but then when I mentioned that I have to pay everything on my sprint bill so why should do they get to pick and choose what notes they honor on an account they escalated my situation and agreed with me. :)

Re: How do I track an order from sprint retentions?
 

Beware... Retentions gave me an order number on 11/4 and no tracking number showed up. They promised the phone overnight to arrive on 11/6. I called them back on 11/6 and they told me it was back ordered. I didn't receive any notice, not a call, email... nothing. I got extremely sour, they gave me a $50 credit for failing to notify me. I said I really needed a phone because my Mogul keeps freezing instantly and is unusable. They said they couldn't help me.. so I asked if I could go to a Sprint store and get the phone, they said yes and they would bill it to my account.

I had to call 5 stores in the area to find a store that had it in stock.. that was 11/6 around 3pm EDT.

Sorry I didn't mean to hijack, I just don't want this happen to anyone else!

Re: How do I track an order from sprint retentions?
 

I completely understand what your saying. The Corporate Escalations manager who put my order through today told me I could go pick up a touch pro at the stores the way you described and the reason I didn't is because all the stores around me are out of them. I called around looking for one :(