Touch Pro Keyboard problem?
 

I just got my Touch Pro and I seem to have a problem with my phone unless I am misunderstanding how the keyboard is supposed to work.

When I try to write an email or a text message using the slide out keyboard I see the screen rotate and the keyboard backlight activate... for about a second. Then the screen flips back, the keypad backlight goes out and the hard buttons (home, back, talk, end) light up. It stays this way for about a second and then flips back again. It will keep flipping back and forth continuously as long as I have the keyboard out. As soon as I close the keyboard everything flips back to normal.

This makes the keyboard all but unusable. Am I doing something wrong here? Is there a setting somewhere that could be causing this or do I have a bad phone?

Re: Touch Pro Keyboard problem?
 

try a hard reset.

Re: Touch Pro Keyboard problem?
 

I'm assuming you tried a soft reset first. If that doesn't work, I would uninstall any other apps you might have installed and as a last resort a hard reset.

Re: Touch Pro Keyboard problem?
 

I tried a soft reset and that did not help. I have not installed anything at all on the phone. I bought and activated it at Best Buy and the first thing I tried to do on the phone was send a text using the keyboard. This is when I first saw the problem with the screen flipping constantly when the keyboard is out.

Re: Touch Pro Keyboard problem?
 

Try calibrating the G-Sensor and see if that's the problem.

Re: Touch Pro Keyboard problem?
 

I tried that a few times before I realized that the G-Sensor does not seem to be the problem. I say that because the screen will rotate fine and stay that way in Opera and Sprint TV (when the keyboard is closed).

The strange part is that the problem does not happen all the time. I just opened up "Notes" and if I flip the keyboard open it is working just fine. I was able to type a note using the keyboard and it worked fine. I could open and close the keyboard and it worked as expected.

Then I closed the keyboard, closed notes, and tried to send a text message using the keyboard. Now it is flipping again. I close the text messaging app and go back to Notes and now it will not work as before. Very strange.

I also noticed that if I let the phone sit there with the keyboard open and the screen flipping back and forth every second that the phone never turns off the screen and sleeps (like it does if you let it sit for about 30 seconds normally). It is being kept awake because it thinks I am opening and closing the keyboard constantly.

Here is a link to a video demonstration:
http://www.youtube.com/watch?v=jh2yvLHAYbg

Re: Touch Pro Keyboard problem?
 

i'll say take it back and get another one.

Re: Touch Pro Keyboard problem?
 

yea, could be a faulty sensor, and since you got it yesterday just go switch it out. no reason trying to fix it when you don't have to.

Re: Touch Pro Keyboard problem?
 

I may do that but I have already been in 4 Best Buys in the last 24 hours looking for the phone. My 4yr old says that he does not want to go to any more best buys for a while! I may just play with it a while to figure out what is going on. At the moment it is working fine. I would prefer to deal with the people in my Sprint store so I may wait until they get the phones in to get it exchanged if that is what it takes.

Re: Touch Pro Keyboard problem?
 

it wouldnt be because it's laying flat would it? I always have problems with my accelerometer recognizing orientation when my phone is on its back...just a though. I don't really know much about troubleshooting.

Re: Touch Pro Keyboard problem?
 

you could be waiting a LONG time, I'd just take it back to a best buy since that's where you purchased it.

Re: Touch Pro Keyboard problem?
 

I have tried to do the Hard Reset a few times and I can not get it to work. I followed the procedure on page 82 of the manual. It does not seem to work. Is there a trick that I am missing?

Re: Touch Pro Keyboard problem?
 

The issue i'm having is that the actual text composition in threaded SMS seems to lag behind my typing. It's a bit frustrating as the input seems slow.

Re: Touch Pro Keyboard problem?
 

Wow, my phone shows thoses white marks on the bottom of the screen too when you slide out the keyboard!!! not all the time , but like 30-40% of the time, it goes away once you hit a button. But very annoying when you pay so much for a phone. I'm returning mines once Best buy have some more in :)

Re: Touch Pro Keyboard problem?
 

I did end up taking the phone back to Best Buy and got an exchange. The phone now works just fine. Much happier now. I ran into someone else who was also buying the pro while I was there. Lucky for him they still had at least a few Touch Pros there.

Re: Touch Pro Keyboard problem?
 

I wish I could find a best buy that had these in stock so I could replace mine

Re: Touch Pro Keyboard problem?
 

Did you get the phone from Best Buy? I have heard of this problem from a few people. There is even a YouTube video on this problem and the screen switching from horizontal to vertical and back. I would not even try to fix it on your own because who knows if this may happen again. I would return it to Best Buy and if they do not have one in stock, get your money back. Sprint will be releasing it on Nov 2nd for alot less than Best Buy. I wrote to dan@sprint.com and since I have been with Sprint for many years, I am getting the Pro for $200.00 with renewal.

Re: Touch Pro Keyboard problem?
 

My screen flipping issue was not resolved with a hard Reset.

Also, I opened the keyboard as a test tonight and left the phone sitting with the keyboard out. It eventually went to sleep. About 15 minutes later it work up, and the screen started flipping...

I can't tell if it is a software or hardware, but I am leaning to software, because with the experiment, I never touched the phone, it did it on it's own...

Re: Touch Pro Keyboard problem?
 

went to best buy and replaced mine and all is good. The back cover doesn't make noise anymore too. The second batch they are getting are much better than the first. Lucky me the first phone was from that batch.

Re: Touch Pro Keyboard problem?
 

mharvey: You are not alone in your problem with the screen rotation on the htc Touch Pro. It is a known problem, not all programs can work with the screen rotation when the keyboard is pulled out. I would guess that there will be a fix soon, after reading the thread at the site I note below. My guess is that htc and sprint wanted to get these phones on the market before the economy goes completly bonkers and nobody will spend money on such luxuries as this phone.

Please let me know if you get more info on this.


http://cellphoneforums.net/alt-cellu...ue-sunday.html

Re: Touch Pro Keyboard problem?
 

Well I just saw your thread saying you took your phone back and now have no problems. This stresses me, since I didn't think this would solve your problem. I'm stressed because though it seems this did work...I don't want to go thru all that work and wasted time...! Oh well...

Re: Touch Pro Keyboard problem?
 

ive been having the same situation.. and on top of that just today!, they keyboard is not working at all - it lights up but it doesn't respond ; i will do a factory restore and see how that goes.

thanks!

Re: Touch Pro Keyboard problem?
 

well i just got back from the Sprint Store, and they have replaced the keyboard pad - took 10 mins!

Re: Touch Pro Keyboard problem?
 

the issue isnt a software issue....hard resets wont do anything

its a hardware issue, a metal ribbon under neath the battery comes loose...
its a known hardware issue and htc is fixing it for new touch pros...

Re: Touch Pro Keyboard problem?
 

Amazingly I found this link:
http://www.htcforums.com/touch-pro-f...-t1497-10.html

It states that if you push kinda hard on the space bar it will sometimes set the ribbon. I thought that it was a stupid idea, But IT WORKED !!! for me. YAY. Here's to hoping for a recall.
See Ya, Dogdaynoon

Re: Touch Pro Keyboard problem?
 

lol the space bar trick really does work! Thanks a ton, I was really starting to freak out when the only answer i could find was to return the phone.

Re: Touch Pro Keyboard problem?
 

that's awesome.
This just worked for me too!

Re: Touch Pro Keyboard problem?
 

Mine just started doing it today. It is a known problem with thre touch pro 1

thats why touch pro 2 is coming out also to fix all the issues the pro had, even like the speaker volume when on speaker phone etc etc...

So im sending mine back in also tomorrow, or taking it to the shop, probably send it in so i can get a new version onyways. (like phones release /creation date) . I tried everything i know, plus im good with all this stuff and still nothing but...

Plus luclily im getting the palm pre also, plus the touch pro 2 AS SOON as it comes ut. All for free also ;) hehehe .

Good luck with this issue everybody else, my main advise to any one with this problem, dont waste your time and try and fix it, just go turen it in for another. Wether you just bought it, warrinty, insurance. Anyway as its a mainfactiurbull**** defect and they know about it and will replace it. If they try and give you crap lie and say they dont know about it (the tech or support or even sales) agent. Call there bluff.

Fisrt damn google seach of HTC touch pro keyboard brings up tonssss of replies so... Yeah and they never heard of it. Yeah right.

Re: Touch Pro Keyboard problem?
 

Either take it back or have them send you another one, I would say that is a hardware problem not software. My first (brand new in box) touch pro decided that it was going to be in landscape...no changes. The sprint techs couldn't fix it and had to order a new one.

Re: Touch Pro Keyboard problem?
 

It worked for me!!!!!!!!!great find!!!!!!!!

Re: Touch Pro Keyboard problem?
 

HaHa
TP=POS
They really need to make the slide out keyboard a touch style keyboard or something. Or make the kb a lot more durable. I can't believe all you guys are beating on your phones...well everyone accept codybear he beats on it regularly! haha

Re: Touch Pro Keyboard problem?
 

hahah.
bout time you start trying to talk crap about me horn.
I was getting nervous since you've been kinda quiet lately,
or so it seemed,
I was waiting for a grandmaster attack from your or something. haha.

And TP really isn't that bad,
it's the keyboard ribbon.
They need some kind of clasp on it to make sure it doesn't pop out.
I mean what electronic cable (that's inside a machine) doesn't have some sort of clip or something on it to make sure it stays firmly within the slot.
I hope whoever designed that part got fired because it's a definite epic fail on their part.

Re: Touch Pro Keyboard problem?
 

This worked for me....when they say hard....they mean HARD!

What clued me in is that the keyboard would stop working, then when i pressed the spacebar, everything would just fly on the screen. So I pressed the space bar HARD! and now, everything is back to normal

THANK YOU!

Since I got mine on ebay, I dont' have insurance. Saved my butt.

Re: Touch Pro Keyboard problem?
 

I took my phone in and asked about the strange lag I was having with my texting. I would start going and then all of a sudden the text input would stop and throw in a bunch of spaces! This morning I woke up and it doesn't work at all. I flip out the keyboard and the lights come on as they should but then the light turns off and no texty for me. The SALES had no idea about anything and told me to uninstall an Arcsoft program that I installed so that I can actually send PHOTOS without it taking a week and a half to send. Anyways, Sprint should hire some more technicians and not sales people to keep on staff. Today I have to drive 20 miles to the closest store with a technician to fix me phone.

FYI I tried pressing really hard on the space bar and it didn't work. I decided to stop because it felt like I was going to break the phone in half with my womanly grip. Lols.

Good luck!

Re: Touch Pro Keyboard problem?
 

if you take your phone(tp1) to an repair center with this problem are they suppose to swap it out from a list now? because isnt this one of those known issues they hey rather give you a new phone than to just kee replacing them because it cost them to much.

Re: Touch Pro Keyboard problem?
 

anyone?

Re: Touch Pro Keyboard problem?
 

The touch pro is a bust. My keyboard has quit working on all 4 i had this year for no reason. Nobody can tell me whats wrong with it and i cant even take it back to verizon anymore because they said i have had problems too many times. so im stuck with this phone until i buy another phone outright