Re: Touch Pro for Mogul Ecare email inside...
 

I think most people DO realize this. That's why so many of us are on SERO plans and try to go for cheap replacements. :D

Re: Touch Pro for Mogul Ecare email inside...
 

Thats a good question. I want to say its been over a year. I think I got it a few weeks after its release. I upgraded a Moto Q for the mogul.

Re: Touch Pro for Mogul Ecare email inside...
 

did you mean to say that Verizon Wireless has a superior network? Or did you mean to say Alltel?

From what I can see here http://www.jdpower.com/corporate/new...spx?ID=2008142 it looks like Sprint has a "superior" network in one region of the whole US- of course this area is shared with Verizon. (do the math and its 8 1/3% of the US you can claim Sprint has superiority in. Verizon with 58 1/3% and Alltel with 25%. After their merger, this becomes Verizon/Alltel with 83 1/3%. I'd say that is more superior than 8 1/3%.) Other than sharing this southwest area, Sprint just falls to the ranks of ATT in this study.

Im really just busting your balls because I am very jealous that Sprint knows how to treat their customers. On Alltel with my 6800, the most my screwed up keyboard and on-screen white spot can get me is a refurbished phone. And (at least from my experiences) there is no way of swapping my 6800 for any other phone, even a 6900.

I would not pass up these discounts Sprint is offering. Why hold on to a phone that has a buggy keyboard, when that is one of the main reasons of owning it over the touch or diamond...

Re: Touch Pro for Mogul Ecare email inside...
 

I think people should just wait till the phone comes out and then contact Sprint for deals or whatever.

Re: Touch Pro for Mogul Ecare email inside...
 

Dear xxxxxxxxx,

This is the Thank you for contacting Sprint. I understand that you are
experiencing software and other issues with your new phone HTC Mogul. I
am glad to assist you regarding the handset replacement.

I can see that a new HTC Diamond has been ordered on your account as of
September 25, 2008. The handset will arrive at your mailing address
within the next 2 days. The handset has been ordered absolutely
free for you. However, only $13.77 charge will be charged on your
account as the taxes.

If you have any further questions or concerns, please let me know and I
will be glad to address them for you.

Thank you for being the best part of Sprint i.e. Sprint customer. We
really appreciate your business.

Re: Touch Pro for Mogul Ecare email inside...
 

no luck here
I've been customer for 8 years and I have 5 phone lines and that is their response:

It is sad to hear that your phone is not working properly. I understand
how frustrating this would have been for you.

We appreciate the fact that you have been with us for so long and we
strive to promote new plans and offers for our customers.

As you are experiencing problem with your handset, I suggest you to
purchase the new phone of your choice. Sprint offers great rebates for
the existing customers depending upon the handset life on the account.

If the active phone on the account is 12 to 21 months old, the account
can get an instant rebate of up to $75.00 on the purchase of a new
phone. However, if the phone is 22 months or more, then the account can
get an instant rebate of up to $150.00 on the purchase of a new phone.

Some of the requirements of this promotional offer are:

? Participation in a new PCS Subscriber Agreement.
? Purchase and activation of the new PCS Phone should be done at the
Sprint Store.


As per the account details you are eligible for an instant rebate of
$75.00 on the purchase of a new handset. However, as you are
experiencing problem with your handset, I offer you the additional
credit of $100.00 on the purchase of the new handset.

Please visit the nearest Sprint store to purchase a new phone. To locate
the nearest Sprint Store, click on the hyperlink given below:

http://www.sprintstorelocator.com

For your convenience, I am providing you with the address of the nearest
Sprint store.

1) SPRINT STORE

465 86th Street
Brooklyn, NY 11209
(718) 491-6600

You will get the address and the number of the store on this page.

The store representative will be able to show you a great assortment of
our latest phones, assist you in picking the model that best suits your
needs, access your account to make all the necessary changes, and
program your new phone.

The second way to purchase a PCS Phone is through our Telesales
Department. You can contact them directly by dialing 1-(800) 777-4681
from a landline phone. The specialist there would be glad to assist you.

It may be possible that you would get only $75.00 discount at the Store.
This is because the Store representative considers the rebate
eligibility according to the account status.

Therefore, please write back to us after activating the new phone, with
the scanned copy of the purchase and we will apply the remaining credit
of $100.00.

You may keep this email as a confirmation.

It has been my pleasure assisting you. Have a nice day!

Re: Touch Pro for Mogul Ecare email inside...
 

Why wait? I'm glad I got it out of the way. Now I can walk into the store in the morning on Oct 19th and grab my Touch Pro.

Re: Touch Pro for Mogul Ecare email inside...
 

Probably best bet would be to go through telesales. Stores get lagged a lot of the times.

Re: Touch Pro for Mogul Ecare email inside...
 

I'm going to walk in the store when they open, and if they don't have it, I'll just order it online.

Re: Touch Pro for Mogul Ecare email inside...
 

Question:

What if I were to purchase the Blackberry Curve for 199.99, then return it for an exchange within 30 days. The Curve retails for 569.99 and the Touch Pro retails for 579.99. Would this be a good plan?