Originally Posted by TurboFool (Post 443739)

themuffinman: I think one difference between some of our experiences and yours and others is that your phone, being purchased in January, is still under warranty. They can afford to swap your phone out because they can send it back to the manufacturer for credit. Those of us who bought at launch are past the warranty period and Sprint would eat the entire cost. I'm guessing this accounts for all the people getting trade-out deals when the rest of us can barely get discounts.

Originally Posted by TurboFool (Post 442308)

Got a call from Sprint today to discuss my e-mails. Basically was just confirming what the e-mails told me and how the process would work, but with no improved offers. I reiterated my feeling that I'm going to be paying more for this phone than new customers are when I spent the last 18 months stuck with a phone that has continually not lived up to their initial advertising or the promises of updates to fix the problems, and it's not fair that I have to pay a higher price than their new customers to get a phone that actually works. She said that was the most discount they were able to give me, and I asked if there was another department that could do more for me. She hesitated before saying she didn't believe so, but that she could put in a request for me to be contacted by someone else to discuss it further. She made it clear she didn't think anything more could be done, but still told me I'd receive another call within 24 hours.

I'm willing to play hardball at this point. I'm about to have to change my calling plan completely off of a grandfathered plan that they've been trying to kick me off of for years, so they should be happy that there'll be one less customer getting a killer deal. Plus if I'm going to be changing anyway, this is a valid time for me to consider another carrier. Only reason I went over my limits is the company my wife and I work for now is all T-Mobile, so we're no longer using Sprint-to-Sprint for work calls. While a comparable T-Mobile plan doesn't cost any less, I wouldn't need a comparable plan if most of my calls were to other T-mobile users. So it would be reasonable for me to consider switching to them. Hopefully whomever I speak to realizes I really am on the edge of leaving. I'd hate to ACTUALLY have to leave.

Originally Posted by TurboFool (Post 443739)

themuffinman: I think one difference between some of our experiences and yours and others is that your phone, being purchased in January, is still under warranty. They can afford to swap your phone out because they can send it back to the manufacturer for credit. Those of us who bought at launch are past the warranty period and Sprint would eat the entire cost. I'm guessing this accounts for all the people getting trade-out deals when the rest of us can barely get discounts.

Originally Posted by pacmantom (Post 443727)

themuffinman mind sharing what you said? I complained before about my phone having problems never heard back from them and just dealt with the problems. I've been emailing them for about 10 days and all I get is the $150 off. I'm still waiting to be contacted to fix my issues and that was 10 days ago.